Over the past several years, the number of contact centres employing remote workers has grown significantly. You might have already been planning for it and started testing the waters with remote agents. Now, due to COVID-19, you might be required to quickly move your workforce to remote locations.
Maintaining great customer service during this transition is important. Staying compliant with regulations like HIPAA, PCI, GDPR and CCPA is even more important.
In the below video, we share a few steps we suggest you take to ensure compliance. For more information on managing a mobile workforce, visit our Work-from-home definitive guide.