Contact Center White Papers & Reports | Calabrio

Analytics for the Masses Library

Big data and analytics are omnipresent. Don’t just marvel when it works; instead understand it and give both you and your organization a leg up.  Analytics for the Masses is where our experts breakdown big data concepts into easy to comprehend bite-sized videos. Armed with the fundamentals, you’ll be better able to make data driven decisions. No prior analytics experience is needed.

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One Quick Question: Moving From Reporting to Business Intelligence

Every other Thursday someone from the Innovation Design team helps make analytics and data consumable for all. This week we tackle how to move from reporting to BI.

Moving Beyond Raw NPS to Deal with Conflicting Metrics

Discover how analytics can help your company avoid major missteps when your improving NPS doesn’t match your stagnate sales numbers.

5 Traits to Look for When Hiring a Data Analyst

You don’t need a data scientists to effectively run an analytics program. Learn the five most important traits to look for when hiring a data analyst.

Moneyball in the Contact Center

Find out what three traditional contact center metrics might be holding you back and explore a new way to look at contact center metrics.

The Secret to Understanding Analytics

You don’t need a team of data scientists to effectively run an analytics program. Learn the five most important traits to look for when hiring a data analyst.

5 Ways to Spot Bad Data

With the rise of big data there are big errors are happening everywhere. Arm yourself with these 5 common data slip-ups so you can spot bad data.

Enhancing Quality Management

How do you spot opportunities in your contact center?  Todd Marthaler from the Innovation Center team explains the most agile way to enhance quality management.

One Quick Question: What is Metadata

Every other Thursday someone from the Innovation Design team helps make analytics and data consumable for all. This week we tackle the question what is metadata.

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