Microlearning Video: Avoid Alienating Your Customers by Avoiding Jargon - Calabrio

Avoid Alienating Your Customers by Avoiding Jargon

Customers don’t know the technical terms and industry concepts contact center agents know. Here are examples of how to avoid jargon and speak in a more understandable way.

Watch the video below

 

Watch More Learning Videos from Calabrio

Avoid Manually Managing Seasonal Staff with Dynamic Availability

Give employees the flexibility to choose when they want to work without increasing your administrative overhead.

Motivating and Rewarding Agents

Busted! See some of the unique ways Calabrio clients have developed to motivate and reward their agents!

Creating a Quality Standards Definition Document

Learn how to create a Quality Standards Definition Document that will help your organization reach its goals.

Calibrating Evaluators

While your Evaluators are evaluating Agents, who’s evaluating the Evaluators? Learn how Calabrio QM’s built-in Calibration function helps an organization do just that.

Start typing and press Enter to search

Send this to a friend