Mea virtual customer connect | Calabrio

Extending Calabrio WFM beyond
the Contact Centre

Virtual Customer Connect

August 8th, 15:00 – 16:30 GST

Join us for our MEA Virtual Customer Connect, focusing on why
and how to utilise Calabrio WFM for scheduling and forecasting
demand beyond traditional contact centres.

This event is designed to meet our customers’ rising demand for effective WFM strategies in back-office operations and branches, such as claims processing, transaction management, underwriting, and in-person services at stores and branches. Gain insights into best practices, latest functionality and network with fellow Calabrio customers to maximise your use of the Calabrio ONE suite.

Secure your place and discover how extending Calabrio WFM beyond your contact centre can deliver operational efficiency and transform customer experience!

Speakers

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Tomas Tesler

Product Management, Calabrio

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Arjan Speksnijder

Solution Consultant, Calabrio

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Nick Brook

Senior Consultant, Calabrio

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Khaled Yones

Customer Success Manager, Calabrio

Agenda

3.00 PM Welcome and introduction

3.10 PM Latest product capabilities for back office users

3.30 PM Q & A open session

3.40 PM Use cases and demonstrations

4.00 PM Group discussion with consultants

4.25 PM Key takeaways

4.30 PM Close

Registration

Find out more about extending Calabrio WFM for back office users – register below

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