Extending Calabrio WFM beyond
the Contact Centre
the Contact Centre
Virtual Customer Connect
August 8th, 15:00 – 16:30 GST
Join us for our MEA Virtual Customer Connect, focusing on why
and how to utilise Calabrio WFM for scheduling and forecasting
demand beyond traditional contact centres.
This event is designed to meet our customers’ rising demand for effective WFM strategies in back-office operations and branches, such as claims processing, transaction management, underwriting, and in-person services at stores and branches. Gain insights into best practices, latest functionality and network with fellow Calabrio customers to maximise your use of the Calabrio ONE suite.
Secure your place and discover how extending Calabrio WFM beyond your contact centre can deliver operational efficiency and transform customer experience!
Speakers
Tomas Tesler
Product Management, Calabrio
Arjan Speksnijder
Solution Consultant, Calabrio
Nick Brook
Senior Consultant, Calabrio
Khaled Yones
Customer Success Manager, Calabrio
Agenda
3.00 PM Welcome and introduction
3.10 PM Latest product capabilities for back office users
3.30 PM Q & A open session
3.40 PM Use cases and demonstrations
4.00 PM Group discussion with consultants
4.25 PM Key takeaways
4.30 PM Close
Register for the Virtual Customer Connect
EXTENDING CALABRIO WFM BEYOND THE CONTACT CENTRE