State of the contact center 2025 – Key trends & insights
The webinar has now taken place
The State of the Contact Center 2025 webinar aired on March 27 & 31.
Missed it or want to revisit the insights?
Watch the on-demand recording to explore the key trends, challenges, and innovations shaping contact centers in 2025 – and what they mean for you.
About the webinar
Calabrio’s State of the Contact Center is back, bringing you the latest insights from our highly anticipated annual report. Join Ed Creasey, VP of Sales Engineering, and Magnus Geverts, VP of Product Marketing, as they break down the findings and share actionable strategies to help you stay ahead.
For almost half a decade, we’ve surveyed contact center decision-makers to uncover the trends shaping the industry.
This year’s report dives into:
The real impact of AI – beyond the hype
How the agent role is evolving in today’s contact center
