Calabrio Named a Leader in G2 The Grid® Report for Contact Center Workforce, Summer 2024 | Calabrio
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Calabrio Named a Leader in G2 The Grid® Report for Contact Center Workforce, Summer 2024

Both customers and businesses alike are counting on today’s contact centers to deliver exceptional experiences and value. To respond to evolving demands and serve as brand guardians, contact center leaders need tools that are innovative as well as easy-to-use—and they need solutions they can trust.

That’s why, at Calabrio, we know that our success is our customers’ success. And it’s why we’re thrilled to announce that Calabrio ONE has been recognized as a Contact Center Workforce Software Leader by G2, the world’s largest and most trusted software marketplace.

Racking up a total of 83 appearances in G2’s 2024 Summer Reports, Calabrio ONE is honored to have been awarded 21 total awards and badges, eleven top-3 rankings across a variety of categories—as well as five #1 rankings. We’re particularly delighted to have been named:

  • Calabrio ranked a leader in Contact Center Workforce Software for Enterprise
  • 91% of users rated Calabrio 4 or 5 stars
  • 90% Quality of Support (vs 88% category average)
  • 90% Ease of Use (vs 88% category average)
  • 94% Shift Scheduling (vs 87% category average)
  • 93% Agent Availability (vs 88% category average)

G2 Reports Recognize Our Commitment to Customer Satisfaction

On one hand, these awards fill us with pride because they reflect our own teams’ tireless work. However, we’re also gratified that G2’s Summer 2024 Reports clearly reflect Calabrio’s unwavering commitment to our customers’ success and the trust they place in our solutions.

As Sara Rossio, Chief Product Officer at G2 put it:

“Rankings on G2 reports are based on data provided to us by real software buyers. Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

Rossio’s words underscore the fact that the G2 Summer Reports are more than a list of commendations—they’re also an important signal that our customers have a trusted ally in their corner. And from our perspective, we couldn’t be happier to be there for you.

What’s Next for Calabrio ONE

While we’re excited to celebrate our shared achievements, it won’t stop us from continuing to look to the future—continuing to focus our efforts on customer-centric enhancements!

That’s why we invite you to not only celebrate these moments with us but continue to share your feedback on G2 and with your Calabrio support teams. These insights inform our innovation and power our progress. And together, we can make every customer interaction count.

Want to learn more about our leadership in various of categories? Download the G2 2024 Summer Report and see how Calabrio ONE stands-out from the rest of the pack.

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.
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