Measuring the return of investment for any application can be a tricky endeavor. It starts with an agreement on the organizational vision—what are you working to achieve? The touchpoints that you create along the customer journey can help clarify this vision – but then you’ll also need the data to back it up.
When looking at the ROI of a workforce management solution, you can start with some simple deductions and actions. Keep in mind that you’re calculating the potential savings of arguably the contact center’s largest expenditure – labor.
Shaving the payroll by a few hours per week, for example, can mean bigger savings from each work period. Bumping up vacation allotment hours can allow for more accurate forecasting.
However, these actions are small parts of a larger question: just how much are you spending on managing your workforce? How much work time are you using to optimize schedules and adherences?
Is there any way you can make this whole process a little easier – and save some time and money in the process?
We have a new tool to help you make those determinations: The Calabrio WFM ROI Calculator.
The needs of a modern contact center require a more agile approach to workforce management. You may be dealing with a sizable hybrid workforce for the foreseeable future, and you’ll need to maintain team efficiency regardless of agent locations.
That’s why we created the ROI calculator—because we want you to be informed on the best path forward for such adaptive needs. Calabrio WFM offers a self-regulating, agent-centric solution that balances needs of remote and on-site employees with business demands.
Let’s look at a few examples of potential savings with Calabrio WFM, using the ROI calculator.
Note that these figures are estimates, provided for informational purposes only. These are examples of the initial calculations you’d see after filling out the ROI calculator form. Providing an email address would generate a full report, including a robust breakdown of the monetary and time savings.
If we’ve piqued your curiosity, then check out the ROI calculator and see the savings for yourself. Our sales reps are ready to guide your through the next steps, should you choose to inquire further.
The calculator’s results show the time and financial ROI of investing in an advanced WFM solution, but the benefits of implementing Calabrio WFM don’t end there. If you need more information about Calabrio WFM, check out our product overview page and contact us for more information!