How to Keep Your Remote Agents Connected and Engaged - Calabrio
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How to Keep Your Remote Agents Connected and Engaged

While technology certainly plays a key factor in this and has made it easier for companies to transition to a remote work environment many of them are still not quite sure what policies they need to adopt and what first steps to take to keep their remote employees happy.

If you are looking for ways to engage your remote employees (or brick and mortar) here are a few tips to get you on your way:

  1. Gamification – which uses game like elements and design techniques that allows employees to earn badges and rewards based on key performance indicators.
  2. Webisodes – many companies are beginning to use this method as a way to communicate best practices, highlight key employees or spotlight new outbound campaigns.
  3. “Face to Face” Meetings – Out of sight usually means out of mind. Leveraging technologies such as WebEx, Lync or FaceTime to provide coaching and feedback is a great way to establish rapport and trust with employees.

Hopefully, these tips will prove to be of value to you as you prepare or continue to enhance your remote working strategy. Look for future blogs as we explore each of these areas in more detail.

Please feel free to share your thoughts and best practices as we all have something to learn from one another.

Rebecca Martin
As Chief Marketing Officer at Calabrio, Rebecca is responsible for lead generation and pipeline marketing, content strategy, customer marketing, and corporate communications. An unflappable veteran of Minnesota’s emerging technology industry with nearly 20 years of experience, Rebecca has been entrusted with millions in venture capital and the formidable task of building lead funnels, and differentiating and positioning entrepreneurial brands. Most recently, Rebecca was Director of Integrated Marketing for Code42—a data protection and security company—where she fueled a content-driven lead-gen strategy, customer engagement/advocacy and communications initiatives. Prior, Rebecca held marketing leadership roles at Trissential, Stellent, and Oracle. Rebecca holds a B.A. degree from the University of Wisconsin.
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