How to Keep Your Remote Agents Connected and Engaged - Calabrio
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How to Keep Your Remote Agents Connected and Engaged

While technology certainly plays a key factor in this and has made it easier for companies to transition to a remote work environment many of them are still not quite sure what policies they need to adopt and what first steps to take to keep their remote employees happy.

If you are looking for ways to engage your remote employees (or brick and mortar) here are a few tips to get you on your way:

  1. Gamification – which uses game like elements and design techniques that allows employees to earn badges and rewards based on key performance indicators.
  2. Webisodes – many companies are beginning to use this method as a way to communicate best practices, highlight key employees or spotlight new outbound campaigns.
  3. “Face to Face” Meetings – Out of sight usually means out of mind. Leveraging technologies such as WebEx, Lync or FaceTime to provide coaching and feedback is a great way to establish rapport and trust with employees.

Hopefully, these tips will prove to be of value to you as you prepare or continue to enhance your remote working strategy. Look for future blogs as we explore each of these areas in more detail.

Please feel free to share your thoughts and best practices as we all have something to learn from one another.

As Chief Marketing Officer, Ross is responsible for Calabrio’s global marketing efforts, including digital marketing, demand generation and pipeline marketing, content strategy and creation, customer marketing, partner marketing, and corporate communications. Ross is also responsible for supporting Calabrio’s partners–driving strategic technology and platform partner relationships, channel programs and marketing, and developer and services partners. Prior to joining Calabrio in 2017, Ross spent 18 years at Cisco in roles encompassing product management, product marketing and marketing, including serving as the Senior Director of Collaboration Marketing for Cisco’s nearly $5B Collaboration business. Ross holds a BA in English from Harvard University and an MBA from Babson College.
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