3 Must-Have Workforce Management Scheduling Tools
Scheduling your contact center agents doesn’t have to be a difficult, thankless task. Give agents the flexibility and freedom they crave by offering alternative methods to contact center scheduling.
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The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.