3 Must-Have Workforce Management Scheduling Tools
Scheduling your contact center agents doesn’t have to be a difficult, thankless task. Give agents the flexibility and freedom they crave by offering alternative methods to contact center scheduling.
Dig into more great content.
Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.
Incentives and reward programs have been around forever, but using a gamification approach will take your contact center to the next level. Learn four tips to start your game today!
Great customer experience starts with a great employee experience. Learn the top three challenges agents report facing in the contact center.
As new interaction channels become the norm, understand how talent fits the equation. Read the Whitepaper from McGee-Smith Analytics to learn more.
