The 7 Elements of Workforce Optimization Total Cost of Ownership
Both initial capital costs and ongoing operational costs impact total cost of ownership (TCO) for workforce optimization (WFO) applications. Understanding how the vendors on your WFO shortlist compare to each other for both types of TCO is crucial to making a cost-effective, informed buying decision. Calabrio effectively addresses each WFO TCO element. But don’t take our word for it—here’s how customers and key industry analysts rate us.
A new era requires a new approach to the contact center.
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.