Workforce Optimisation (WFO) Suite | Calabrio

Engage and Enable Your At-Home Agents

The work world has taken on a new meaning. Read our best practises, tips and advice for setting up and succeeding with a remote workforce.

Calabrio receives perfect
customer satisfaction scores

in 2020 – 2021 DMG WFO Report

The new Calabrio ONE has arrived:
Agility to meet the
new call centre era

Calabrio named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management for Fifth Year Running.

Calabrio ONE

A fully integrated customer engagement suite.

What can we help you with?

call recording customer experience strategies

Call Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

quality management- customer experience strategies

Quality Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

workforce management- customer experience strategies

Workforce Management

More than optimised staffing levels, modern tools improve predictability and performance.

analytics- customer experience strategies

Calabrio Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

advanced reporting- customer experience strategies

Advanced Reporting

Visualise call centre metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Calculate your savings with intelligent workforce management automation

Discover your company’s money & time savings with Calabrio’s instant calculator

Workforce Engagement

customer experience

Customer Experience

Optimise every customer
experience with complete,
actionable data.

workforce engagement

Workforce Engagement

Leverage the insights we deliver
to empower and engage
call centre employees.

risk and compliance

Risk and Compliance

Confirm compliance, document
customer interactions and
protect your enterprise.

Modern Contact Centres Choose Calabrio

4.5 out of 5

Gartner Peer Insights

4.2 out of 5

G2

4.3 out of 5

Capterra

See how our customers transform their
agent & customer experience with Calabrio

The flexibility and mobility of calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”

Start typing and press Enter to search

Send this to a friend