Contact Centre Consulting & Managed Services | Calabrio Innovation Centre

Consulting, Ideation
& Dedicated Guidance

Find Bold New Answers in Our Innovation Centre

Every contact centre leader wonders about best practises. How do other world-class contact centres optimise agent performance? Drive revenue? Capture customer insights? How are they leveraging technology to manage change, growth, risk and compliance?

Consulting, Ideation
& Dedicated Guidance

Find Bold New Answers in Our Innovation Centre

Every contact centre leader wonders about best practises. How do other world-class contact centres optimise agent performance? Drive revenue? Capture customer insights? How are they leveraging technology to manage change, growth, risk and compliance?

calabrio innovation centre

As a Calabrio customer, you don’t have to wonder. You can simply connect with our Innovation Centre. Our dedicated team of strategy and technology experts develops new ideas, new solutions and best practises based on daily interactions with some of the world’s highest performing contact centres. All of this consolidated knowledge and expertise is readily accessible when you need it. And the best part: There’s no upsell or fee; this bold thinking and guidance is part of what you with get with your Calabrio solution.

calabrio innovation centre

An Incubation Centre for Fresh Thinking

The power and flexibility of the Calabrio ONE platform create an infinite number of new possibilities for your contact centre—and your enterprise. There are amazing new ways to engage and empower agents just waiting to be unleashed. And the customer insights captured on a daily basis can be truly transformative for your enterprise as a whole. Our Innovation Centre team can help you explore new ideas and make them work for you.

Maximum Return on Your Technology Investment

In addition to the exploration of what’s possible, our Innovation Centre also offers practical support for our customers. Want to make sure you’re optimising all of the features of our software? Getting full value for your technology spend? Our team leverages in-depth consulting engagements, team workshops, proof-of-concepts, managed services and customer success programmes to ensure you get maximum value from your Calabrio investment. Our commitment doesn’t end when your system goes live. Ongoing check-ups and optimisation consultations ensure your contact centre is positioned for success and constantly moving forward. Managed services give you the option to engage dedicated experts to fully leverage your WFM and Analytics solutions, while allowing your team to focus on core responsibilities.

Expert Support That’s Right in the “Box”

Technology alone isn’t a solution—it requires smart thinking to drive results. So, why do so-called “solution providers” charge extra for this expertise? Calabrio’s consultative services and ongoing support are right in the “box”—a built-in, free-of-charge part of a true contact centre solution.

  • Pre-Implementation Consultation: No one wants our solution to shine as much as we do. With a true partner mentality, we listen to your challenges and pain points, identify your needs and recommend a customised solution that fits your contact centre needs and business goals.
  • Analytics Workshop: You won’t find the answers if you’re not asking the right questions. Gain a deep understanding of how to apply Calabrio’s powerful analytics tools to advance your contact centre goals and address major business challenges.
  • Proof-of-Concept: This is no demo; it’s a fully functional system that lets you validate your customised contact centre solution.
  • Customer Optimisation Consulting: Your customers evolve. So does your business. Regular check-ups and deep-dive analysis re-calibrate your Calabrio solution to maximise value in the here-and-now.

Discover Calabrio ONE

A fully integrated customer engagement suite.

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