Call Recording Software | Calabrio ONE

Calabrio Call Recording

Call Recording Software Designed for the Digital Business

CAPTURE EVERY VOICE.
MAKE EVERY INTERACTION COUNT.

Customer interactions are the start of the data trail. You need a robust, reliable solution to record every call and transform customer interactions into highly usable data. Guarantee 100% capture and simplify compliance. Quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business.

Demands of the New Era

We want to help you resolve the  challenges of this new era.
Let’s face it, you may have more agents working from home than in the office right now. You might have agents that work in the office and from home. Recording agents, no matter where they sit, is more challenging now. With Calabrio Call Recording, you can meet these challenges with a comprehensive solution that provides a seamless, consistent experience for agent’s while giving contact centre leaders and compliance teams peace of mind knowing that you’re securely and reliably capturing 100% of interactions.

Capture 100% of Calls

All calls, all the time. Never miss a call. Don’t let customer interaction data slip through the cracks. Securely and reliably record calls no matter where the agent sits. Ensure you’re seeing the full picture of your customers and your contact centre operations.

Stay ahead of technical issues—minimise downtime. Put an invaluable safety net in place. Automatically monitor call centre infrastructure. Get instant alerts to potential issues. Address problems before you end up missing a call.

Freedom to choose – Multiple recording options to choose from.  Easily manage global or multi-site contact centres. Select the recording option(s) that work best for each site.

Find the Needle in the Haystack—Quickly

Automatically organise call data. Turn mountains of call data into neatly categorised information. Improve customer experience and agent coaching with powerful metadata tagging capabilities that automatically identify and organise call data to  identify trends and provide deeper insights into every interaction.

Search for exactly what you need. Create advanced, precise queries. Quickly sift through hundreds of thousands of interactions. Play back relevant recordings and find what you need. Tag calls of interest for quick recall or to share for coaching or training purposes.

protect data

Protect Your Data—and Your Business

Securely store your customer interaction data. Capture, compress, encrypt and store each call using AES-128-CBC encryption. Restrict playback access. Lock out cyber-attacks and meet data security regulations.

Simplify compliance. Meet strict call recording and contact centre regulations—from HIPAA guidelines to payment card security standards (PCI), to General Data Protection Regulation (GDPR, California Consumer Privacy Act (CCPA) and more.

Prove adherence and defend against litigation risk. Prove adherence. Settle disputes in the contact centre and across the business. Do it with 100% certainty.

Build the foundation of a
modern contact centre powered by the cloud

Cloud is the expectation for modern contact centres.
Calabrio ONE is the clear first choice for cloud. We have led and continue to lead workforce engagement management in the cloud to give modern contact centres the agility and freedom to meet the moment.

Enable cloud-based AI and ML -fueled analytics capabilities. Connect call data with advanced analytics tools. Extract predictive and prescriptive insights. Uncover the value in every customer interaction to predict trends and drive proactive change.

Access the latest technology and turn on new capabilities instantly.  Leverage the power of the cloud to harness the voice of the customer and empower customer-centric business strategies. Seamlessly share contact centre insights across the organisation. Turn on new capabilities instantly to increase operational efficiency, accelerate sales, drive revenue and other strategic initiatives.

foundation for modern contact centre

Dig deeper

See Calabrio’s full range
of capture and recording capabilities.

CASE STUDY

Getronics

Increasing efficiencies and meeting client needs in a distributed, virtual call centre environment.

“We now have reliable call recording, which results in fewer IT tickets and happier contact centre managers.”

Tom McEnteggart
– Support Analyst, Housing Solutions, UK

Call Recording
Product Demo

See Calabrio’s robust
recording solution in action.

Forrester Wave: Workforce Optimisation Report

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