WFO Cloud, On-Premises, Hybrid | Calabrio ONE

Calabrio ONE Delivery Models

Cloud | On-Premises | Hybrid

Calabrio ONE Delivery Models

Cloud | On-Premises | Hybrid

Flexible Freedom

Moving to the cloud shouldn’t mean sacrificing functionality, and keeping data on-premises shouldn’t force you to give up accessibility. We built the Calabrio ONE suite—including call recording, quality management, workforce management and customer analytics—from the ground up to deliver the same transformative features and functionality in the cloud, on-premises or in a hybrid environment. Deploy multiple solutions via a single platform, choosing your deployment model and integrating with best-of-breed technologies to create a WEM solution customised to fit the needs and requirements of your organisation.

Cloud

Maximum Access & Scalability

  • All recordings and data securely stored in Amazon Web Services (AWS) data centres
  • Built-in business continuity and security mechanisms for compliance to data security standards
  • Standard integrations and easy multitenant expansion
  • Fast deployment
  • Infinite scalability and metered pricing supports seasonal and dynamic staffing
  • Automatic software updates through continuous release cycle

On-Premises

  • Store all recordings and data in your own private data centre
  • Meet regulatory requirements for on-premises data storage
  • Enable workforce segmentation with fully multi-tenanted architecture
  • Manage all update decisions

Hybrid

Complete Customization

  • Capture data on-premises and store it securely in a public cloud managed by Calabrio
  • Centralise data capture in private cloud and store it securely in a public cloud managed by Calabrio
  • Capture ACD data in public cloud and store it securely in a public cloud managed by Calabrio

The modern, friendly alternative for contact centre WEM

Unified Suite

Consistent user experience across applications

Comprehensive Analytics

The only WEM solution to embed speech, desktop and text analytics in one revolutionary interface

Easy Integrations

ACD-agnostic platform interfaces with existing best-of-breed technologies

Simpler, All-in-One Pricing

No extra add-on charges to surprise you

Unmatched Customer Focus

Direct customer feedback drives two-thirds of Calabrio product innovations

Partnership for Success

Calabrio Success Centre provides comprehensive resources to educate and empower IT teams and contact centre end users

Making the Move
to the Cloud

Nearly 50% of organisations will use a cloud-based contact centre technology by the end of 2021.

The State of the Contact Centre:
Embracing the Evolving World of Work

Calabrio surveyed 300 contact centre leaders to learn how the contact centre has changed permanently. Find out how in our new report.

Calabrio is Committed
to Information Security

Information Security is a top priority at Calabrio. Read more on the key elements of Calabrio’s information security processes

Discover Calabrio ONE

A fully integrated customer engagement suite.

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