Infographics & Data Sheets | Workforce Optimisation Software from Calabrio, Inc.

Infographics & Tips Sheets

Dive into the rich functionality and innovative features of Calabrio solutions.

  • Topics

Remote/Hybrid Contact Centres are Here to Stay

Contact centres need to give employees the option to work remotely if they want to attract and retain top talent.

Enterprise CXI for the Contact Centre

Having access to insightful dashboards that can alert you to issues that might be impacting customer service is just one example of how Calabrio’s Enterprise Customer Experience Intelligence (CXI) can help you stay in tune with dynamic conditions impacting the metrics that matter most to you.

Enterprise CXI for Marketing

Calabrio’s Enterprise CXI gives insight into brand alignment by showing the on- and off-brand phrases that are being used to describe your brand straight from your customers.

Enterprise CXI for Finance

Calabrio’s Enterprise CXI will help you understand the prevalence of billing issues, the top issues being mentioned, and the impact they are having on customer sentiment, NPS, and customer satisfaction drivers like repeat calls and escalations.

State of the Contact Centre 2021

Download the Infographic and learn how cloud transformation in contact centres is molding the future of customer service.

How to Increase Your Pandemic Escape Velocity

If you want your organisation to lead in the New Normal — or the Next Normal or whatever the recovery period is called — what are some steps you can take? Download the Infographic to learn more.

How to Lead a Modern Workforce

Download the Checklist and learn how to empower your modern workforce with the new Calabrio ONE.

How QA Can Improve WFM

Download the Checklist and learn the critical use cases for improving your WFM strategy with QA.

EMBRACING THE EVOLVING WORLD OF WORK

Download now and learn new ways to embrace the evolving world of work in the contact centre space.

10 REASONS WHY THE CALL CENTRE HAS PERMANENTLY CHANGED

Download the infographic to learn 10 reasons the call centre space has permanently been changed.

Responding to crisis: WFO for Contact Tracing

Contact Tracing is needed to stop the spread of COVID-19. Calabrio’s smart tech can help.

HOW TO USE CALABRIO TELEOPTI WFM FEATURES TO EMPOWER YOUR REMOTE WORKFORCE

Learn tips on how to manage and empower your remote workforce with Calabrio Teleopti WFM.

Q&A for Using Analytics to Manage and Respond to Crisis

The core of analytics is trying to understand all the interactions that agents have with your customers. In times of crisis, this is especially important. Learn more insights from our recent webinar.

Q&A on the Rapid Shift to Work-from-Home Model for Contact Centres

We fielded dozens of questions from attendees of a webinar on work-from-home model (WFH) strategies for contact centres and have created this resource to address many of your concerns.

Dynamic Bidding

Learn how Dynamic Bidding helps organisations overcome their scheduling challenges.

Intraday Dynamic Scheduling

Calabrio’s Intraday Dynamic Scheduling transforms the agent schedule selection process, resulting in fully staffed schedules that also meet the work-life balance requirements of your agents. Download to learn more.

Telecom Businesses: Customer Experience Tips

Learn what forward thinking telecom companies are doing to gain a competitive edge through the contact centre.

Retail Businesses: Customer Experience Tips

View our infographic to learn what retailers can do to drive a competitive advantage through the contact centre.

Hospitality Companies: Customer Experience Tips

As guests seek out increasingly authentic, personalised experiences, the need for companies to flex to customers’ needs is critical. Download our Infographic here.

Airline Companies: Customer Experience Tips

8 in 10 customers spending money within the airline industry say they’re willing to spend more for better customer experience. Learn how to use your contact centre to your advantage.

Utility Businesses: Customer Experience Tips

The Utilities market and consumer demands are changing rapidly. Download our infographic to learn how to gain a competitive advantage through the contact centre.

Insurance Organisations: Customer Experience Tips

Download our tip sheet to learn four ways to improve the customer experience within your Insurance organisation.

Financial Services: Customer Experience Tips

The contact centre is a critical hub of customer interaction – and a key component to increasing customer satisfaction. Download our Financial Services tip sheet here.

Cracking the code on customer loyalty – Insurance

Crack the code on Insurance industry customer loyalty and see the business benefits of having a VoC analytics technology solution in place.

Visualising Contact Centre Analytics in Action

Download the infographic and see how an analytics solution in your contact centre can deliver true business value.

Forrester TEI Of Calabrio ONE Infographic

Download the infographic and learn how Calabrio ONE provided a customer a total ROI of 546% within 3 years

Business Analytics Change Report Infographic

Learn 3 ironic truths about using data to drive business change using Analytics

The Contact Centre Agent of Tomorrow

Learn the 8 contrasting qualities contact centre agents need to meet evolving demands

WFO CLOUD COMPARISON

Find out about the top considerations for WFO in the cloud and how Calabrio ONE compares to other legacy workforce optimization vendors.

3 Must-Have Workforce Management Scheduling Tools

Scheduling your contact centre agents doesn’t have to be a difficult, thankless task. Give agents the flexibility and freedom they crave by offering alternative methods to contact centre scheduling.

The 7 Elements of WFO TCO

Understanding how the vendors on your WFO shortlist compare to each other for initial capital costs and ongoing operational costs is crucial to making a cost-effective, informed buying decision. Learn more.

4 Ways to Keep Your Contact Centre Agents Engaged

From embracing flexible work schedules to providing career development opportunities, these four agent engagement tips are easy wins for every contact centre.

3 Challenges Affecting Customer Experience in Your Contact Centre

Great customer experience starts with a great employee experience. Learn the top three challenges agents report facing in the contact centre.

Top 4 Ways to Rock Contact Centre Gamification

Incentives and reward programmemes have been around forever, but using a gamification approach will take your contact centre to the next level. Learn four tips to start your game today!

Top 5 Ways WFM Can Save You Money Right Now

Agents account for 61 percent of the average contact centre’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact centre.

IS IT TIME TO INVEST IN A WFM SOLUTION?

Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact centre.

Call Centre Analytics 101-Everything You Always Wanted to Know

Download the Call Centre Analytics 101 Blog post as a PDF.

Start typing and press Enter to search

Send this to a friend