Infographics & Tips Sheets

Learn how seven companies harnessed the true voice of their customers and turned their insights into tangible business benefits.

In this infographic, you’ll discover the top agent behaviors shaping customer experience today—and why they matter.

Tips for evaluating a WFM/WFO/WEM solution. Gain real-world insights with a reference call. Here are the questions to ask a peer organisation.

Download the infographic now to discover the benefit of data analytics for cost optimisation.

This simple infographic highlights how Calabrio customers have used Calabrio ONE to drive measurable improvement in contact centre KPIs.

Download the datasheet for a helpful starting point in understanding what differentiates Calabrio ONE as a platform and Calabrio as a uniquely innovative vendor partner.

Download the infographic to discover real-life examples of cloud benefits and learn how forward-looking contact centres use our true-cloud solution to drive efficiencies, improve agent performance and more.

We’re reaching peak burnout across the contact centre. But how to solve the stress and turn workforce wellbeing into your competitive advantage?

Contact centres need to give employees the option to work remotely if they want to attract and retain top talent.

Having access to insightful dashboards that can alert you to issues that might be impacting customer service is just one example of how Calabrio’s Enterprise Customer Experience Intelligence (CXI) can help you stay in tune with dynamic conditions impacting the metrics that matter most to you.

Calabrio’s Enterprise CXI gives insight into brand alignment by showing the on- and off-brand phrases that are being used to describe your brand straight from your customers.

Calabrio’s Enterprise CXI will help you understand the prevalence of billing issues, the top issues being mentioned, and the impact they are having on customer sentiment, NPS, and customer satisfaction drivers like repeat calls and escalations.

Download the Infographic and learn how cloud transformation in contact centres is molding the future of customer service.

If you want your organisation to lead in the New Normal — or the Next Normal or whatever the recovery period is called — what are some steps you can take? Download the Infographic to learn more.

Download the Checklist and learn how to empower your modern workforce with the new Calabrio ONE.

Download the Checklist and learn the critical use cases for improving your WFM strategy with QA.

Download now and learn new ways to embrace the evolving world of work in the contact centre space.

Download the infographic to learn 10 reasons the call centre space has permanently been changed.

Contact Tracing is needed to stop the spread of COVID-19. Calabrio’s smart tech can help.

Learn tips on how to manage and empower your remote workforce with Calabrio Teleopti WFM.

The core of analytics is trying to understand all the interactions that agents have with your customers. In times of crisis, this is especially important. Learn more insights from our recent webinar.

We fielded dozens of questions from attendees of a webinar on work-from-home model (WFH) strategies for contact centres and have created this resource to address many of your concerns.

Learn how Dynamic Bidding helps organisations overcome their scheduling challenges.

Calabrio’s Intraday Dynamic Scheduling transforms the agent schedule selection process, resulting in fully staffed schedules that also meet the work-life balance requirements of your agents. Download to learn more.

Learn what forward thinking telecom companies are doing to gain a competitive edge through the contact centre.

View our infographic to learn what retailers can do to drive a competitive advantage through the contact centre.

As guests seek out increasingly authentic, personalised experiences, the need for companies to flex to customers’ needs is critical. Download our Infographic here.

8 in 10 customers spending money within the airline industry say they’re willing to spend more for better customer experience. Learn how to use your contact centre to your advantage.

The Utilities market and consumer demands are changing rapidly. Download our infographic to learn how to gain a competitive advantage through the contact centre.

Download our tip sheet to learn four ways to improve the customer experience within your Insurance organisation.

The contact centre is a critical hub of customer interaction – and a key component to increasing customer satisfaction. Download our Financial Services tip sheet here.

Crack the code on Insurance industry customer loyalty and see the business benefits of having a VoC analytics technology solution in place.

Download the infographic and see how an analytics solution in your contact centre can deliver true business value.

Download the infographic and learn how Calabrio ONE provided a customer a total ROI of 546% within 3 years

Learn 3 ironic truths about using data to drive business change using Analytics

Learn the 8 contrasting qualities contact centre agents need to meet evolving demands

Find out about the top considerations for WFO in the cloud and how Calabrio ONE compares to other legacy workforce optimization vendors.

Scheduling your contact centre agents doesn’t have to be a difficult, thankless task. Give agents the flexibility and freedom they crave by offering alternative methods to contact centre scheduling.

Understanding how the vendors on your WFO shortlist compare to each other for initial capital costs and ongoing operational costs is crucial to making a cost-effective, informed buying decision. Learn more.

From embracing flexible work schedules to providing career development opportunities, these four agent engagement tips are easy wins for every contact centre.

Great customer experience starts with a great employee experience. Learn the top three challenges agents report facing in the contact centre.

Incentives and reward programmemes have been around forever, but using a gamification approach will take your contact centre to the next level. Learn four tips to start your game today!

Agents account for 61 percent of the average contact centre’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact centre.

Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact centre.

Download the Call Centre Analytics 101 Blog post as a PDF.