Calabrio Bot Analytics

Chatbot analytics software: Maximize conversational intelligence

Sophisticated chatbot analytics platform helps you monitor and rapidly improve bot performance and quality.

Analyze every conversation over voice and chat, from virtual agent to live agent with the help of AI

Quickly unlock bot performance insights to empower teams, increase automation, and upgrade CX

Funnel chatbot data into powerful, centralized conversation analytics software

See how Bot Analytics works

Tour the chatbot analytics dashboard and see how easily you gain unprecedented visibility.

Demo Type

Gain a deep understanding of chatbot and voice bot performance

Sophisticated chatbot analytics platform helps you monitor and improve the performance and quality of your customer service AI chatbots and voice bots.

Conversation analytics tools to accelerate automation and elevate experiences

Ditch the guesswork with real data insights. Empower improved decision-making with unprecedented visibility into conversation performance and chatbot responsiveness.

Conversation Analytics

See every conversation from your automated chatbot or voice bot, all the way to the live agent, to make sure your customers are getting the answers—and the experience—they came for.

Virtual Agent Analytics

Get fast answers on intent configuration, NLU model performance, and bot responses to quickly zero in on what’s working—and what needs to be improved.

Connect to Your Conversational Ecosystem

Our chatbot analytics software works well with bot development platforms including Google Dialogflow, Kore.ai, Microsoft PowerVA, Salesforce Einstein, Amazon Lex, IBM Watson, and dozens of others.

One dashboard for your most critical chatbot KPIs

Keep your eyes on four cornerstone chatbot metrics that shed light on costs, experience, efficiency to support easier, faster improvement.

Bot Automation Score

Did the bot solve the customer’s problem? Going beyond containment, the Bot Automation Score tells you whether the bot was effective in getting the customer the information they came for.

Bot Experience Score

How did the customer feel about their experience—did they like it or not? Go deeper than surveys and use sentiment analysis, natural language understanding, and other signals to automatically determine the customer experience.

Cost per Automated Conversation

The promise of a chatbot is cost savings, so we give you clarity on how much you’re paying across all your conversations.

Agent Experience Score

Our chatbot analytics platform helps you understand which topics could be automated, contributing to even more cost savings.

Impact by the numbers

Calabrio Bot Analytics helps chatbot teams accelerate bot performance improvement. Companies who choose Calabrio see results in as little as 6 months.

115%

Increase in automation

155%

Increase in customer experience

75%

Reduction in cost per automated conversation

120%

Increase in adoption
4.5 (264 Reviews)
4.5 (311 Reviews)
4.5 (194 Reviews)
4.4 (42 Reviews)

Challenging Calabrio to come up with a plan to reduce call center costs, the Calabrio Managed Chatbot Operations team leveraged proprietary software to upgrade virtual assistants and ultimately deliver $13 million in annual savings.

 

A UK telecom organization moved to a fully digital support model and needed a chatbot in just 8 weeks. The Calabrio team not only helped them build and implement a bot but manage and improve it as it delivered a 138% ROI after just six months.

UK-Based Telecom
Read the story

Calabrio ONE

One Suite to Understand and Elevate All Interactions

Get the best-in-class tools you need in one fully integrated workforce performance suite.

“Bot Analytics is our go-to for driving continuous improvement in our chatbot.”

Bluegrass Getronics

Technology, IT Services

“Calabrio Quality Management has been precisely the right fit for our business.”

Getronics

Technology, IT Services

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

Looking for help?

Get answers to some of the most frequently asked Bot Analytics questions.

Chatbot analytics software collects, analyzes, and visualizes data from all of your chatbots’ interactions with customers. Calabrio Bot Analytics is a chatbot analytics platform that captures interaction data from all of your bots—whether AI chatbots or voicebots—and delivers all of the tools you need to understand your bot performance and quickly take action to improve it.

Calabrio’s chatbot analytics platform simplifies bot performance analysis and accelerates time to impact by providing unprecedented visibility into the ins and outs of all your bot interactions. Access the most important chatbot metrics in one simple dashboard, have all of your transcript data at your fingertips, and dig into critical issues like intent configuration, bot responsiveness, and much more with ease.

Explore our expansive network of partnerships and platform integrations

The Calabrio partner community includes hundreds of trusted companies from around the world.