Trusted by global brands
Demo Type
Feature
- Analytics
- Calabrio One Suite
Bot Analytics Features
Gain a deep understanding of chatbot and voice bot performance
Sophisticated chatbot analytics platform helps you monitor and improve the performance and quality of your customer service AI chatbots and voice bots.
Conversation analytics tools to accelerate automation and elevate experiences
Ditch the guesswork with real data insights. Empower improved decision-making with unprecedented visibility into conversation performance and chatbot responsiveness.
One dashboard for your most critical chatbot KPIs
Keep your eyes on four cornerstone chatbot metrics that shed light on costs, experience, efficiency to support easier, faster improvement.
Did the bot solve the customer’s problem? Going beyond containment, the Bot Automation Score tells you whether the bot was effective in getting the customer the information they came for.
How did the customer feel about their experience—did they like it or not? Go deeper than surveys and use sentiment analysis, natural language understanding, and other signals to automatically determine the customer experience.
The promise of a chatbot is cost savings, so we give you clarity on how much you’re paying across all your conversations.
Our chatbot analytics platform helps you understand which topics could be automated, contributing to even more cost savings.
Bot Automation Score
Did the bot solve the customer’s problem? Going beyond containment, the Bot Automation Score tells you whether the bot was effective in getting the customer the information they came for.
Bot Experience Score
How did the customer feel about their experience—did they like it or not? Go deeper than surveys and use sentiment analysis, natural language understanding, and other signals to automatically determine the customer experience.
Cost per Automated Conversation
The promise of a chatbot is cost savings, so we give you clarity on how much you’re paying across all your conversations.
Agent Experience Score
Our chatbot analytics platform helps you understand which topics could be automated, contributing to even more cost savings.
Impact by the numbers
Calabrio Bot Analytics helps chatbot teams accelerate bot performance improvement. Companies who choose Calabrio see results in as little as 6 months.
Bluegrass Getronics
Technology, IT Services
Getronics
Technology, IT Services
Lisa P
Enterprise Workforce Analyst
Bluegrass Getronics
Technology, IT Services
Getronics
Technology, IT Services
Lisa P
Enterprise Workforce Analyst
FAQ
Looking for help?
Get answers to some of the most frequently asked Bot Analytics questions.
Chatbot analytics software collects, analyzes, and visualizes data from all of your chatbots’ interactions with customers. Calabrio Bot Analytics is a chatbot analytics platform that captures interaction data from all of your bots—whether AI chatbots or voicebots—and delivers all of the tools you need to understand your bot performance and quickly take action to improve it.
Calabrio’s chatbot analytics platform simplifies bot performance analysis and accelerates time to impact by providing unprecedented visibility into the ins and outs of all your bot interactions. Access the most important chatbot metrics in one simple dashboard, have all of your transcript data at your fingertips, and dig into critical issues like intent configuration, bot responsiveness, and much more with ease.
Explore our expansive network of partnerships and platform integrations
The Calabrio partner community includes hundreds of trusted companies from around the world.
