Calabrio In the News

Although reactive at the time, many contact centre leaders jumped in headfirst to cloud adoption and discovered enormous benefits to the business – well beyond the inherent scalability and flexibility that was expected. Read more from Customer Zone 360 here.

Five years, plus some. That’s the number of years we crammed into 6 months of time, based on how fast contact centres transformed their business strategies and their technology footprints in 2020. Read more from Customer Zone 360 here.

Kris McKenzie, Calabrio’s SVP of International Sales, explains how brands can adapt and accelerate recovery. Read more from CX Today here.

Halfords has been engaged on a long-running digital transformation program that takes in Salesforce, SAP, 8×8 and Microsoft. Read more from Diginomica here.

When Calabrio surveyed over 300 contact centre professionals, the most effective way to improve employee engagement moving forward was quoted to be giving people the ‘right tools and tech’. Read more from Contact-centres here.

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Contact Center World here.

When Calabrio surveyed over 300 contact centre professionals, the most effective way to improve employee engagement moving forward was quoted to be giving people the ‘right tools and tech’. Read more from Call Centre Helper here.

Wavenet have announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Contact Centres here.

The Spark initiative is designed so that resources will flow to where the customer is.. Read more from Reseller News NZ here.

Wavenet today announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. Read more from Tech Fruit here.

Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience. Read more from UK Tech News here.

Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience. Read more from European Business Magazine here.

We present a set of key questions to consider when implementing performance management tools in the contact centre. Read more from Call Centre Helper here.

Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Read more from Call Centre Helper here.

CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. Read more from Contact-Centres here.

Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd?. Read more from Directors’ Club News here.

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Directors’ Club Newswire here.

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are. Read more from Customer Service Manager here.

Calabrio has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from Call Centre Helper here.

Calabrio, the customer experience intelligence company, has been selected by Spark, New Zealand’s largest telecommunications and digital services company, to supply a cloud-based workforce management (WFM) solution as part of its Unified Front Line initiative. Read more from TMCNet News here.

Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres, retail stores and at-home visits, to be where their customers are. Read more from Yahoo! Finance here.

Over 85 organisations and industry experts gathered so share insights on payment security and customer experience. Read more from UC Today here.

Customer Service Analytics Help Thomson Reuters Improve Customer Interactions and Remote Agent Performance. Read more from Contact Center World here.

Calabrio have uncovered new data regarding contact centres that shifted operations to the cloud during the pandemic. Read more from Call Centre Helper here.

Nearly three-quarters of contact centres that moved to the cloud did so during the pandemic. Read more from Customer Service Manager here.