Customer Success Stories – Calabrio (UK)

Our Customers Rely on Calabrio

Organisations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact centre leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

  • Product Used

  • Industry

Europe’s leading customer service outsourcer uses Calabrio ONE to schedule & empower 2,500 agents

Calabrio ONE has transformed resource planning efficiency at Ascensos. The company estimates that 3 minutes have been shaved from each action carried out using Calabrio WFM.

Leading Global Toy Brand

Leading Global Toy Brand Chooses Complete Calabrio ONE Suite to Manage 1,000 Agents Around the World

E.ON increases availability with flexible scheduling

E.ON uses Calabrio Teleopti WFM to have a presence where its customers are.

Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM

Jysk Fynske Meider uses Calabrio Teleopti WFM to offer management clear insights and measure its contact centre’s targets.

Republic Services Increases Sales and Revenue with Calabrio ONE

Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

To Bring the Human Element Back to Call Centres, It’s All About the Data

Houston Methodist improves agent coaching with Calabrio ONE.

Broad River Retail Elevates Service Levels by 20% with Teleopti WFM

Broad River Retail chose Teleopti WFM and increased productivity in their contact centre.

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