Looking to understand the true voice-of-the-customer? Enter Calabrio Analytics. Analyse 100% of your conversations—including calls, emails, chats, social posts—to drive actionable results for your larger organisation.
Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service.
Fully aggregate and integrate your data so that it’s easy to understand the contact centre insights buried throughout your organisation.
Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.