A true-cloud, enterprise-grade contact center workforce performance solution combining Call Recording, Quality Management, Workforce Management, AI-fueled Analytics, and Data Management in a unified solution.
Get the edge by addressing the unknown. Leverage intuitive, AI-fueled analytics to unlock interaction insights that drive smarter decisions and better experiences.
Make the most of every customer interaction and bring the best out of your agents with AI-powered predictive scoring, sentiment analytics, QM dashboards, and built-in gamification.
Fully aggregate and integrate your data so that it’s easy to understand the contact center insights buried throughout your organization.
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