During my tenure at Calabrio, Calabrio Customer Connect (C3) has become the highlight of my year, and I couldn’t be more excited for this year’s conference, taking place October 1-4 at the Red Rock Casino Resort & Spa in Las Vegas, Nevada. I’m always energised to see our customers, partners and prospects from across industries—and the world—come together with Calabrio experts to share best practises and innovations in customer experience and employee engagement.

At our seventh annual conference, contact centre and IT professionals will Rock the Experience. Attendees will choose from over 60 sessions across four tracks, including a Customer Experience track, an Employee Experience track and a track dedicated to our soon-to-be-released new features. Be the first to see product enhancements in action on the main stage.

Whether it’s your first time or seventh time attending, there is plenty of information for you to take away. We’ve listened to attendee feedback, and have developed a line-up of rockin’ sessions. Almost half of our speakers will be Calabrio users—because we know our customers want to learn from each other. Calabrio users, Calabrio professionals and industry experts will share their experience and expertise during expert panels, breakout sessions, keynotes, and hands-on workshops. You asked and we’ll deliver more in-tool demonstrations that help you learn how to put customer experience improvements and employee engagement programmes into action.

Get even more hands-on time in the Innovation Centre Experience with simulations that demonstrate Calabrio’s latest in workforce management and contact centre analytics technologies. To learn more about how you can handle growing challenges in the contact centre, read our full guide to workforce management. For additional product education, customers can connect with Calabrio consultants and product experts in Ask the Expert meetings. This is your chance to meet one-on-one with a Calabrio expert to ask questions specific to your environment and unique business challenges. In addition, immediately following the conference, we’re offering training on administering tenants in Calabrio ONE v10 and Calabrio ONE Cloud.

New! Calabrio ONE Awards Recognise Calabrio Customers

Don’t forget to submit your application for our new ONE Awards. We will recognise and celebrate organisations like yours who are leveraging Calabrio to drive the future of workforce optimization, and customer and employee experience. Nominations are currently open and can be submitted here by September 1, 2017.

See what other attendees had to say after last year’s event:

“I really enjoyed speaking with other companies that are going through the same growing pains, or have already overcome them, and learning how they are managing their time and efforts now.” -End User, Large Enterprise Insurance Company

“I had the ability to discuss features/functionality, not only one-on-one with Calabrio specialists, but also with other customers who have similar setups or have gone down the same paths of upgrades or expansion of products.” -Bryan Nixon, Network VoIP Administrator, Landry’s

“Calabrio did a wonderful job of providing useful, actionable information that I can immediately apply to my business. And the party was a blast!” -Laura Mendoza, Operation Director, DAT Solutions

“This is my second time attending C3, and I am continually amazed at how much information I am taking away from the event. I have almost 20 pages of typed notes and I consider that a sign of an effective conference.” -Tiffany Thomson, Assistant Manager Customer Service, City of Denton

In fact, 96 percent of Calabrio customers who attended C3 in 2016 are planning to attend C3 2017. We can’t wait to host you again!

Ready to rock your customer and employee experience? For more information or to register, visit the C3 website.