Let Calabrio be Your Key to Success at SWPP 2019

SWPP Annual Conference is being held on April 23 – 25 at the Omni Nashville Hotel in Nashville, TN. Whether you’re a workforce management veteran or new to the industry, SWPP has over 60 sessions across all skill levels. We’re looking forward to exhibiting at the conference and showcasing our latest version of Calabrio ONE.

In v11, we’re fundamentally changing the way organisations work and access the voice of the customer. Now everyone—regardless of their experience with analytics—can easily illuminate compelling insights from their contact centre data to enrich human interactions and improve the customer experience.

The new release includes enhancements to many of our WFM features to increase support for enterprise scalability and management, and better meet the needs of global workforce including:

• Unified dashboard technology that offers self-service and hyper-personalised insights for every user;
• an improved scheduling experience for managers and agents; and
• suite-wide data integration & enterprise-level KPIs.

We are looking forward to seeing our old friends and making new ones at SWPP 2019. If you’re at the show, stop by to hear about Calabrio’s innovative approach to contact centre management and get entered to win a 55-inch TV. Follow @Calabrio on Twitter for the latest updates and coverage from SWPP.