Serenova, contact centre-as-a-service (CCaaS) provider, and Calabrio, a provider of customer engagement and analytics software, today announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimisation (WFO) software. The deal also tightly integrates Serenova’s CxEngage contact centre platform with the Calabrio ONE WFO suite, including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics offerings. Read more from Smart Customer Service Magazine here.