SpeechTechMag.com – Suite Evolution Drives Contact Centres – Calabrio (UK)

Bundling apps improves data management, customer experience

Customers today are more demanding and knowledgeable about the companies with which they do business. With a few taps on their smartphones, they can search companies’ Web sites for product and pricing information, patrol product review sites, and read opinions from peers on social media. […] Read more.

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