Product Features
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Call Capture
Record 100% of calls.
Efficient Searching
Quickly and easily find relevant recordings.
Secure Storage
Protect customer information and meet compliance requirements.
Call Capture
Record 100% of calls to comply with industry regulations and business rules.
Multiple Recording Types
Desktop recording, network recording, gateway recording and more.
Automated Organisation
Calls intelligently sorted and stored based on business rules.
Flexible Recording for Compliance Requirements
Supports PCI compliance efforts, including flexible API for automated pause and resume of audio and screen recording.
Monitoring & Notification Alerts (MANA)
Automatic notifications when system errors arise that may prevent calls from being recorded.
Call Exporting
Export calls in common media formats for third-party access.
Speech Energy Bar
Energy analytics show talk over and silence events as well as speech analytics hits and desktop analytics activity to speed call evaluation.
Efficient Searching
Find relevant recordings quickly and easily.
Advanced Query Options
Search based on employee, agent, date, time, phone number and other user-defined fields.
Metadata Tagging
Customizable metadata tags make for efficient, automated searching.
CRM Hyperlinking
Hyperlink recordings to CRM records for greater integration and quick retrieval.
Secure Storage
Store each interaction securely to protect private information and meet mandatory regulations, including HIPAA, Sarbanes Oxley (SOX), Payment Card Industry (PCI) standards and more.
End-to-End 256-Bit AES Encryption
Files are compressed and encrypted using Advanced Standard Encryption (AES-256) before being transported over the network and stored on the server—at no additional cost.
Restricted Access
Access to recordings can be restricted based on specific users or role-based permissions.
Data Compression
Recordings are compressed using voice-specific algorithms before they’re sent to the designated storage device to minimise storage usage.
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