Webinars on Demand - Calabrio (UK)

Webinars

Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

Upcoming Webinars

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How Generation Z Employees Will Save the World

Every generation brings to the workplace a set of overarching characteristics that are shaped by the events and cultural norms of its day. What has worked for employees of past time may not meet the same needs for the current workforce of today – of which Generation Z makes up nearly 25%.

Webinars On-Demand

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Close the Gap: 9 Ways to Connect the Enterprise with VoC Insights

It’s never been more important for a business to get closer to their customers, understand their needs, and deliver outstanding customer experiences (CX). Buyers expect organisations to put the customer at the centre of everything they do.

The Big Calabrio CX Quiz

Join Calabrio in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience.

Leading a Successful Gamification Program

Gamification doesn’t have to be complicated, but it certainly can create huge gains in the contact centre.

Expert Panel: Capitalising on the state of the cloud contact centre in 2021

Our 2021 state of the contact centre survey dives deep into what’s next in this new, cloud-smart era. Watch the webinar on-demand to learn more.

Practical Business Intelligence – helping people drive value from data

Join this session to hear a wealth of advice and practical tips built up from many years’ experience working with high-profile organisations all around the globe.

Calabrio ONE, mer an Teleopti WFM

I webinariet kommer vi fokusera på Quality Management som ger användare av Calabrio One en ny snyggare och enklare möjlighet att välja ut, lyssna och bedöma samtal och interaktioner integrerat med resten av Calabrio One.

Building a Cloud-First Approach to the Modern Contact Centre

Moving to a cloud contact centre can prove valuable with virtually limitless resources; fast, cost-effective scalability to accommodate seasonal changes and sustained growth. Watch to learn more.

Hidden Challenges for Remote Employee Managers

Recent times have brought a lot of professional changes, with these changes came a heavy focus on ensuring employee satisfaction and engagement, but what about the managers? Watch the webinar to learn more.

Building a Cloud-First Approach to the Contact Centre Experience

Your customers simply expect the responsiveness and agility you only get from working with a cloud-based contact centre platform. Learn more from the webinar on-demand.

Expert Panel: Empower your workforce with a smarter approach

The shift to remote work, rise of the cloud and development of customer expectations, among many other factors, means that in 2021, each stage of an agent’s journey with your organisation must be re-evaluated. Watch the webinar to learn more.

The Two Secrets of Customer Engagement Success

Listen to customer experience expert Hussein Kamel as he shares his insights from extensive experience with some of the world’s most reputable customer centric organisations in this webinar on-demand.

Punk Rules for Customer Experience Leaders Coming Out of 2020

The fight to achieve a market-leading customer experience (CX) is increasingly feeling like a maelstrom and many firms are struggling to keep up. Watch the webinar to learn more.

A Happy Team Creates Happy Customers: A Success Guide for the New Era

Many are embracing the perks of remote working, yet from needing time to oversee third-grade lessons to the potential pause on training, there are challenges for even the very best customer service agent. Watch to learn more.

NextGen WFM – Ask us Anything!

You asked, we answered! Watch this webinar on-demand to hear the answers to the questions asked about our NextGen WFM by the product experts.

Intraday and Real-Time Adherence in Calabrio’s NextGen WFM

When unpredictable changes impact your contact centre’s service levels, your schedule must change on a dime. Watch the webinar to learn more.

The Agent Experience in Calabrio’s NextGen WFM

Increase productivity and engagement in your contact centre by giving your agents the freedom and responsibility they’ve been craving! Watch the webinar to learn more.

How to Elevate CX with Analytics: A 2020 Guide to Quality Management

Quality management (QM) is essential for achieving these goals, yet QM practises and tools must modernise to remain relevant. Watch the webinar to learn more.

Scheduling in Calabrio’s NextGen WFM

Accurate, streamlined planning is the first step in ensuring your contact centre is ready for rapid growth and optimisation. Watch the webinar on-demand and learn more about scheduling in Calabrio’s NextGen WFM.

AI Based Speech Analytics for Actionable Insights

Speech analytics tools have proved invaluable for analysing the vast amounts of unstructured information pouring into a contact centre every day. Watch the webinar to learn more.

Forecasting in Calabrio’s NextGen WFM

The contact centre is changing fast—and Calabrio is building the smart, accurate tools you’ll need to more easily predict the ebbs and flows of contact volume. Watch the webinar to learn more.

How to Embrace The Evolving World of Work

Calabrio surveyed 300 contact centre professionals from a broad range of industries across the U.S. and U.K. to find out what the evolving world of work will look like in their organisation. Watch the webinar to learn more.

Creating a Solid Gamification Strategy to Engage Employees Near and Far

Gamification can be implemented in almost any situation, but using the right strategy for your contact centre can make it much more effective. Watch the webinar to learn more.

Laying the Foundation for Calabrio’s Next-Generation WFM

Learn about the history of the Calabrio WFM platform and how we’re planning for the next-generation WFM platform.

Leveraging WFM and Reporting

Flexibility in contact centres means many things to many people. Watch the Mitel event to learn more.

Customer Panel: Lessons Learned After Shifting to a Remote

Many organisations have rapidly shifted from a physical contact centre to one where most, if not all of their team, is working from home. And many made the shift almost overnight.

Using Analytics to Make Better Decisions in Times of Crisis

In times of crisis, this is especially important. If your customers are concerned, anxious, or asking you to help them with a problem, it’s vital to ensure your agents have the right messaging in response.

Why is CX so darn important?

CX is more important than ever during the current pandemic. Watch the webinar on-demand to learn more.

Which of the 4 Types of Customer Feedback Should You be Using?

Jay Baer joins Calabrio for a special broadcast that compares and contrasts the primary feedback mechanisms and when they should be deployed.

New Standards in Customer Contact Performance

Watch the webinar on-demand and learn how to build a performance management strategy that aligns with what customers, agents and businesses really need in today’s era.

Managing Change in the New Reality

Change management has suddenly become a major priority. Is it baked into your contact centre strategy? Watch the webinar to learn more.

WFO in a post-crisis world

Learn how people in the customer service and contact centre world are dealing with the crisis while still managing a remote and on-site hybrid workforce in their companies.

Resources to Help Make Remote Work Actually Work

The work-from-home contact centre model has taken on new importance. Many companies are managing fully remote workforces for the first time, or even having to transition their contact centre over to the cloud—fast. Watch to learn more.

Forecasting and Scheduling in the New Frontier

Learn how you can shape your organisational expectations to guide future actions in times of unpredictability.

Boost Your Current Work Strategy with Solutions Delivered by the Calabrio Innovation Centre

Learn about the Calabrio Innovation Centre’s new solutions to support contact centres in this time of change.

A Successful CX Strategy Starts with Empathy

Now, more than ever, you need to understand what your customers are going through. Your business’ objectives have likely changed dramatically, and your customers are looking for some form of stability right now.

The Future of WFM: What’s Required

Learn how AI and cloud-based technology is revolutionising the contact centre WFM market.

The Do’s and Don’ts of Creating Agent Scorecards

What does it take to create an agent scorecard that aligns employee goals with the goals of the company? Watch the webinar to learn more.

Navigating Data Security and Compliance in a Remote Workplace

Protecting customer and employee’s personal information is a process that must be handled with care and continue to hold top priority.

Delivering Great Customer Experience in a Work-From-Home Environment

Learn how to prepare technically for remote working using your Calabrio/Teleopti solutions.

Best Practises for Keeping Remote Employees Engaged

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

Rapidly Moving to a Work-from-Home Model in Your Contact Centre

We’ve brought together a team of experts who shared real-world actionable advice on how to quickly (and successfully) implement a work-from-home migration.

How to Use Analytics to Manage and Respond to Crisis

If you’re interested in learning more about how to use analytics to respond to and manage a crisis, listen to our hosting an open forum webinar with some of our top experts.

How to Rock Your ROXI

Poor customer service costs U.S. companies $41 billion every year and you begin to understand why “customer experience” (CX) is a primary focus across our industry. Watch the webinar on demand to learn more.

Unlock Customer-Centric Intelligence

Learn to unlock your customer-centric intelligence with Analytics capabilities.

Customer Journey Analytics – The Key to Delivering the Best Possible Experience

Learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.

The Beginner’s Guide to Analytics

Learn how analytics can uncover insights in your contact centre data.

Creating the Customer Experience Your Customers Want

Learn to leverage customer experiences and create impactful interactions at every touchpoint through innovative technology.

5 Ways To Meaningfully Elevate Contact Centre Performance

Watch and explore five specific recommendations for turning potential contact centre burdens into customer-centric opportunities.

Best Practises for Workforce Management

Watch the webinar on demand and learn modern and effective Workforce Management best practises from Calabrio’s Brad Snedeker.

Speech Analytics Best Practises & Pitfalls to Avoid

Tune out the noise and hone in on the most valuable voice-of-the-customer insights with these best practises.

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