Get Smart About Contact Centre Reporting
If you need better ways to get business intelligence out of your customer interactions, discover why it’s time to move beyond the spreadsheet in your contact centre.
10 Pitfalls in Defining KPIs for the Contact Centre.
Are you measuring the right performance metrics in your contact centre? Find out what it takes to set KPIs that reflect the goals of your organisation and learn the most common mistakes to avoid.
Don’t be Fooled by Contact Centre Data—Use Advanced Reporting and Analytics Instead
With the emergence of multi-channel communication in today’s contact centres comes an inherent challenge: accessing and understanding all the data created by those various channels. Having a plan [...]
How to Score a Contact Centre Intelligence Hat Trick
Watch this webinar to learn how to get your contact centre data in the game and score a big ROI from your customer intelligence data.
How to Score a Contact Center Intelligence Hat Trick
Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
3 Ways to Boost Your Bottom Line with Call Centre Analytics
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact [...]
Bring New Life to Your Contact Centre
Don't let your cadenced reports bite back. Learn tips and tricks of creating and maintaining a healthy report system that will turn your business into a safe haven from zombie reports.
