C3 2018 Speaker Spotlight: Q&A with Nicole Price, Radial, a bpost company

Calabrio Customer Connect (C3) begins tonight! We can’t wait to see you all there. Here is the last instalment of our 2018 Speaker Spotlight series.

Nicole Price, customer experience manager at Radial, a bpost company, will be presenting on leveraging Calabrio to drive First Contact Resolution, and separately on how to break down data silos with metadata. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Centre in Nashville, TN.

Name: Nicole Price

Company: Radial, a bpost company

Title: Customer Experience Manager

Experience: 8.5 years, though I transitioned from eBay to eBay Inc., which became Radial.

Q: What are you most looking forward to for C3 2018 and why?

Nicole: Last year I came away with a lot of great ideas to implement, and clear direction on how to do so. I’m looking forward to the same this year, reconnecting with folks I met last year and getting face-time with all the great people at Calabrio that support us!

Q: What are you passionate about?

Nicole: Being the best, and helping Radial to do the same. Also, I am passionate about the development of women in the workplace.

Outside of work, I love spending time with my husband and fur babies.

Q: Why should people attend your sessions, Cracking the First Contact Resolution Code and Creating Exponential Value with Metadata Integrations? What will they learn?

Nicole: First Contact Resolution is an enigma that so many companies want to solve for, but can struggle to wrap their brains around if they aren’t looking at the right data. FCR leads to reduced customer effort, which drives loyalty, and I look forward to sharing how you can leverage Calabrio’s tools to drive that.

I am also co-presenting on metadata integrations with Robin Gomez and Nate Isham, and we are excited to share how you can break down data silos by integrating a wide scope of data into Calabrio. We’ll share our use cases (and why it is important to us), talk a little about the technical integration, and hopefully leave you inspired to embrace all the data in your organisation!

Q: The theme of this year’s conference is Amplify the Connection. What’s one song you’d love to hear amplified at the C3 customer appreciation party?

Nicole: “Don’t Stay Home,” by 311.

About Calabrio Customer Connect (C3)

Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practises and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.

Julianna Thomas

Julianna Thomas, Customer Marketing Specialist, is responsible for creating captivating experiences for Calabrio customers. Julianna works to create engaging content and relationships, and add a little fun to each Calabrio customers’ day. She has been with Calabrio for a little over a year and holds a B.A. in marketing from the University of Minnesota.