Calabrio Named the Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM)

At Calabrio we take a customer-first approach in everything we do. From our corporate culture to our business practises, it’s always our goal to make our nearly 5,000 global customers feel like one-in-a-million.

Today, our customers have made us feel like one-in-a-million.

The Calabrio team is excited to announce we have been recognised as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM).

This distinction is based on 115 customer reviews that overall rate Calabrio 4.4 out of 5 as of May 23, 2019 for WEM.

According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognising vendors with a high customer satisfaction rate.

We take great pride in this distinction and revel in the 66 five-star ratings we’ve received to date, as customer feedback continues to shape our products and services. Here are some excerpts from customers that contributed to the distinction:

“[The] Calabrio Team is a group of top-notch professionals—everyone from the project management and deployment team to customer care support and account executives. [We had a] seamless transition away from subpar experience with NICE IEX and traditional Avaya ACD to [a] cloud-based solution with AWS Amazon Connect…We also chose to upgrade our WFO provider, leaving behind poor support and costly cloud options, and selecting Calabrio ONE Cloud, an Amazon Connect partner, for user-friendly QM and WFM solution.”— Director of quality/training/WFM at a $500 million-$1 billion services company. Read the full review.

“Excellent implementation. One of the best I have experienced in 10+ years working with vendors. They listen to you as the client and want to help.”— AVP of member services at a $50-$250 million company in the finance industry. Read the full review.

“Calabrio is a great tool for helping staff drive work life balance, and it is a great tool for managing call centres… It is simple to use, easy to navigate and integrates well into new markets and channels.”
— Forecasting and scheduling manager at a $1-3 billion company. Read the full review.

“I would highly recommend Calabrio. They listen to their customers and work with them to get them what they ask for…The software is easy and intuitive. If you have questions on how to do something, you can use the help file (which is easy to use and helpful), reach out to Calabrio directly, or you can add a question onto their message boards. This makes it very easy to get assistance.”
— Senior WFM analyst at a $500 million-$1 billion company in the finance industry. Read the full review.

Everyone at Calabrio is honored to be named as the only May 2019 Gartner Customers’ Choice for Workforce Engagement Management. To learn more about this distinction, or to read the reviews written about our products by the industry professionals who use them, please visit the Customers’ Choice landing page on Gartner Peer Insights.

Thank you to all of our customers who submitted reviews! These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction!

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

Rebecca Martin

As Chief Marketing Officer at Calabrio, Rebecca is responsible for lead generation and pipeline marketing, content strategy, customer marketing, and corporate communications. An unflappable veteran of Minnesota’s emerging technology industry with nearly 20 years of experience, Rebecca has been entrusted with millions in venture capital and the formidable task of building lead funnels, and differentiating and positioning entrepreneurial brands. Most recently, Rebecca was Director of Integrated Marketing for Code42—a data protection and security company—where she fueled a content-driven lead-gen strategy, customer engagement/advocacy and communications initiatives. Prior, Rebecca held marketing leadership roles at Trissential, Stellent, and Oracle. Rebecca holds a B.A. degree from the University of Wisconsin.