Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.
Eliminate data silos. See the holistic customer journey. Create a unified and complete picture of every customer and every interaction. Utilize pre-built tools or create your own highly customized reports, dashboards, and scorecards with Data Explorer – Calabrio’s suite-wide contact center-focused business intelligence reporting tool. See the entire customer journey.
Align the contact center with key business objectives. Integrate data streams from across the business—CRM, HRMS, multiple ACDs and more. Create a central source of critical business information. Enable a customer-centric approach to goals and challenges across the business—from branding and marketing, to sales, to service delivery.
Deliver the feedback agents crave. Monitor calls live. See interaction evaluations and conduct on-demand analysis. Give agents timely feedback through rich dashboards and allow them to share best practices with the click of a button.
Inspire competition. Motivate improvement. Create benchmarks, goals and agent competitions. Display leaderboards to encourage healthy competition. Provide incentives and awards to help all agents—even top performers—improve consistently.
See business opportunities emerge. Let the voice of the customer drive business strategies. Jump on your competitive advantages. Hone your marketing efforts. Capture every cross-sell and upsell opportunity.
Fuel innovation. Drive revenue. Let today’s customer voices tell you what tomorrow’s customer wants. Deliver on unmet needs. Build perfectly targeted and highly differentiated offerings. Anticipate customer desires and demands. Deliver intuitive, personalized experiences that delight, deepen loyalty and drive growth.
A fully integrated customer engagement suite.
Discover how much you can save with Calabrio’s single, integrated solution for WFM, QA, call recording and customer interaction analytics.
A recent study of 1,000 agents worldwide uncovers the true health of today’s contact centers. Read the report for key findings that can help you revitalize your agent experience.