Hear the full voice of the customer. Capture every call, email, chat, text, and tweet. Then transform that raw data into actionable customer intelligence with the fully integrated analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.

Grab every opportunity to improve performance. Score every interaction with predictive analytics. Unravel nuance with speech-to-text and sentiment analytics. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching. Make sure you make the most of every customer interaction.

Get the AI-powered WFM tools you need to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And put intelligent automation to work to streamline workflows and eliminate burdens.

Calabrio ONE gives everyone the brilliance of a PhD in data science—without all the study hours. Use embedded analytics tools across the entire suite and pre-built workflows that deliver actionable insights where they’re most relevant: in agent dashboards and WFM planning. Easily build custom analytics reports that offer a complete view of the customer journey. Put your contact center—and business—one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits.

Accelerate customer-centric reporting and move from insight to action, faster. Connect any data from any source and create a single source of truth. Build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Enable your brand to drive customer-centricity—from sales and marketing to product development and service delivery.