Radial + Calabrio: A Sentiment Analysis Success Story

Radial needed a better analytics platform to deliver more usable insights to internal agents and clients. The Solution? Calabrio ONE.

In this video, Radial employees, Nicole Price and Robin Gomez, discuss their WFO must haves and share how Calabrio has helped them break down data silos and drive more positive, more supportive conversations with customers with the help of sentiment analysis.

Curious how Radial used Calabrio ONE Cloud to drive a sophisticated analytics programme? Check out the full case study.

Angela Higgins

Angela Higgins, Director of Customer & Partner Engagement, is responsible for creating meaningful experiences through which customers and partners can engage with Calabrio and its products. Angela joined Calabrio with more than 15 years’ experience in marketing, including 8 years in B2B software marketing. She holds a B.A. in public relations from University of Minnesota, and a Master’s in Business Communications from St. Thomas University.