We want to see how you’re using Calabrio Analytics to drive results around customer satisfaction, employee engagement and impact to the enterprise. Your project might focus on:

Desktop Analytics – How do you use desktop analytics to track agent activity? Does this increase efficiencies – improving process, tools and or the agent and customer experience? Maybe this influences your training programs?

Speech Analytics – Has the power of speech analytics helped you uncover customer insights? Maybe these insights show why customers call, which agents need coaching or why agents put people on hold.

Text Analytics – Are you a multi-channel contact centre? We want to see how you are leveraging text analytics to extract insights from emails, chats, social media, surveys, and other text-based customer interactions.

Customer satisfaction impact – Identifying customer friction points, anticipating needs, driving consistent experience across customer channels.
METRICS: Winner shows real-world business impact/results on driving positive customer satisfaction.

Employee engagement impact – Show agents how they measure up, delivering real-time feedback and engaging them in their work.
METRICS: Winner demonstrates how Calabrio Analytics impacted retention numbers and employee satisfaction numbers leading to customer satisfaction increases, etc.

Enterprise impact – Driving compliance, promoting new revenue by identifying unmet needs, identifying cumbersome processes, stumbling upon serendipitous discoveries.
METRICS: Winner identifies areas outside of the contact center that were impacted by analytics-driven insights/findings. Things like marketing campaign effectiveness, sales opportunities, risk avoidance, etc.

If you’d like to participate, submit a proposal, outlining the problem or opportunity you’d like to tackle using Calabrio Analytics and the outcomes you’re hoping to achieve. The next step will be to join a kickoff call with members of the Calabrio team. We’ll chat about your project scope and methodology and answer any questions you may have. You will then have access to additional consulting services, as needed. As your project progresses, periodic calls will be scheduled to check in on your progress.

This competition is open to Calabrio customers worldwide using Calabrio Analytics in their contact center. Proposals must be received by June 1, 2021.

In August, a group of customers will be selected to present their projects to an objective panel of Calabrio employees and industry experts. Finalists will be selected based on how well their project showcases Calabrio Analytics, the impact of the results realized and their willingness to present their project to their peers at Calabrio Customer Connect in the fall. Finalists will be notified of their selection in September 2021.

Winners will be announced and celebrated at Calabrio Customer Connect in the fall.

First Place
$50,000

Second Place
$25,000

Third Place
$25,000

*By participating, you agree to be bound by the terms and conditions of the competition, and you agree to accept the decisions of Calabrio as final and binding as it relates to this competition. The odds of winning depend on the number of eligible entries received.

Your organization may have corporate code of conduct that prohibits the acceptance of cash or cash-equivalent prizes on behalf of the company and, in all such instances, Calabrio will work with participants to ensure an alternative prize is available, either in the form of product licenses, managed services, or otherwise.

Regardless of whether you are a finalist presenting at Calabrio Customer Connect, Calabrio will request you to discuss the results of your project in a case study, media interview, and/or reference call. Calabrio will not share or disclose results of your projects without your consent.

ALL WORK DELIVERED BY CALABRIO CONSULTANTS IS PROVIDED ON AN “AS-IS” BASIS, FREE OF ANY AND ALL WARRANTY.

You agree to adhere to all state and federal laws, rules, and regulations while participating in this competition. You agree to indemnify and hold Calabrio harmless from any and all loss, damage, or legal liability associated with your participation in the competition.