Your Calabrio Analytics Project Can Win Big!
It’s time to show off your data analytics skills
Submissions Now Open
Now in its fourth consecutive year, The Calabrio Analytics Competition is designed to reward customers using Calabrio Analytics with cold hard cash for turning data into actionable insights and tangible results.
- Do you use Calabrio Analytics?
- Do you want to win money for YOUR contact center and be recognized for all YOUR hard work?
Well, this competition is for you! Enter the competition and show how you use Calabrio Analytics to dig into voice-of-the-customer intelligence to drive real insights and improve metrics.
If you’re one of the winners, we’ll celebrate your ingenuity and business results by giving you up to $50,000 USD in prize money for your contact center.
Not sure what to expect? We’re so proud of our 2021 competition finalists, we wrote a book about it! An eBook that is. Check out last year’s analytics success stories featuring Calabrio customers GreenPath Financial Wellness, AAA Northeast and Delta Dental of Minnesota.
- Submit a proposal, outlining the problem or opportunity you’d like to tackle using Calabrio Analytics and the outcomes you’re hoping to achieve.
- Once submitted our team will setup a kickoff call with you to review your project scope, methodology and answer any questions you may have.
- BONUS: Our experts will be on-deck to answer your questions and help you crush your VoC goals!
2021 Calabrio Analytics Competition Winner
The contest was able to shine a light on how impactful the analytics tool can be—it has helped us with quality initiatives and even in launching new lines of business. We actually used the prize money to resource a brand-new Analytics Manager. This person is 100% focused on optimizing the tool to ensure we can gain insights and share them across the organization effectively.”
David Flores –
Director of Client Services and Program Performance
GreenPath Financial Wellness
We want to see how you’re using Calabrio Analytics to drive results around customer satisfaction, employee engagement and impact to the enterprise. Bonus – show us how you’re sharing insights from your contact center across the organization! Your project might focus on:
Desktop Analytics — How do you use desktop analytics to track agent activity? Does this increase efficiencies – improving processes, tools and or the agent and customer experience? Maybe this influences your training programs?
Text Analytics — Are you an omnichannel contact center? Show us how you leverage text analytics to extract insights from emails, chats, social media, surveys or other text-based customer interactions.
Speech Analytics — Has the power of speech analytics helped you uncover customer insights? Maybe these insights show why customers call, which agents need coaching or why agents put people on hold.
Customer satisfaction impact — Identifying customer friction points, anticipating needs, driving consistent experience across customer channels. Winners show real-world business impact/results on driving positive customer satisfaction.
Employee engagement impact — Show agents how they measure up, delivering real-time feedback and engaging them in their work. Winners demonstrate how Calabrio Analytics impact retention numbers and employee satisfaction.
Enterprise impact — Driving compliance, promoting new revenue by identifying unmet needs, improving cumbersome processes, stumbling upon serendipitous data discoveries. Winners identify areas outside of the contact center that are impacted by analytics-driven findings. Things like marketing campaign effectiveness, sales opportunities, risk avoidance, etc.
Submit a proposal, outlining the problem or opportunity you’d like to tackle using Calabrio Analytics and the outcomes you’re hoping to achieve. Once your proposal is received, we will setup a kickoff call with members of the Calabrio team. We’ll chat about your project scope, methodology and answer any questions you have. You will then have access to additional consulting services, as needed. As your project progresses through the summer, we’ll be sure to check in on your progress. We can’t wait to hear your analytics story!
Questions? Please contact [email protected]
This competition is open to Calabrio customers worldwide using Analytics in their contact center. Proposals must be received by May 20, 2022.
How are winners determined?
In August, the top projects will be selected to present their projects to an objective panel of Calabrio leaders and industry experts. Finalists will be selected based on how well their project showcases Calabrio Analytics, the impact of the results realized and their willingness to present their projects to their peers onstage at Calabrio Customer Connect in September. Finalists will be notified of their selection in late August.
The three customers with the most impressive projects and results will win big! Winners will be announced and celebrated at
Grand Prize Winner
*By participating, you agree to be bound by the terms and conditions of the competition, and you agree to accept the decisions of Calabrio as final and binding as it relates to this competition. The odds of winning depend on the number of eligible entries received.
Your organization may have corporate code of conduct that prohibits the acceptance of cash or cash-equivalent prizes on behalf of the company and, in all such instances, Calabrio will work with participants to ensure an alternative prize is available, either in the form of product licenses, managed services, or otherwise.
Regardless of whether you are a finalist presenting at Calabrio Customer Connect, Calabrio will request you to discuss the results of your project in a case study, media interview, and/or reference call. Calabrio will not share or disclose results of your projects without your consent.
ALL WORK DELIVERED BY CALABRIO CONSULTANTS IS PROVIDED ON AN “AS-IS” BASIS, FREE OF ANY AND ALL WARRANTY.
You agree to adhere to all state and federal laws, rules, and regulations while participating in this competition. You agree to indemnify and hold Calabrio harmless from any and all loss, damage, or legal liability associated with your participation in the competition.