Any growth as a business in 2020 is a feat of its own, but rapid revenue growth is cause for celebration in a time when “right” can change at any moment. From a customer perspective, flexibility is essential, but businesses also need a collective understanding among employees and leaders of what tools are needed to succeed.
What that goal in mind, we are honored to be awarded 20th place in the Minneapolis/St. Paul Business Journal’s annual Fast 50 awards. Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years.
Each year presents its own challenges, but we are proud to see continued growth throughout 2020. We accomplished this growth through immediate and responsive flexibility for both our employees and customers.
Here is what being a Fast 50 company means to us—and to you.
With most companies going remote as of late March, being a cloud-first software company really helped. Cloud become even more important for us, because it’s where our customers, existing and new, needed us to be. We helped them spin up and maintain virtual or hybrid contact centres.
Cloud also helped our own operations, allowing a smooth transition to remote work. Being a cloud-first company in a modern workforce management system allows us to quickly adjust our own transition and adjust our product functionality to further meet the needs of our customers.
To meet the needs of modern businesses, national and local governments, we’ve prioritised the changing necessities and priorities for our teams and customers. Leadership guided employees into this new norm, and our customer support and development continued to serve our customers.
We are especially proud of efforts to help local governments get contact tracing centres up and running, enabling them to schedule, evaluate and coach these new tracing workforces.
Modern tools, like remote management and advanced reporting, have allowed companies with large remote needs to accurately staff and forecast their future scheduling needs during and beyond the pandemic. It’s been essential to have self-service tools for agents, ways to evaluate remote workers, and voice-of-the-customer analytics. We also strive to make virtual workshops as valuable as possible for customers going through new training and implementations.
While financial growth is a key part of measuring success, we tend to focus on the growth of a different area of the business; employee growth. Over the past six months, we have grown our team globally with 80 new hires across the world since lockdown started. Our employees now represent over 40 nationalities and are present in 16 countries. We have transitioned our quarterly, extensive New Hire Trainings into a virtual event—involving all our new hires and many of our business leaders—to ensure all our new employees can feel involved and a part of our Calabrio family.
Our annual customer conference, Calabrio Customer Connect, also received the virtual treatment. We’re excited to see the results next week, and on-demand attention beyond.
With the expansion of our workforce, we will continue to receive top-level support from our employees. Growth has never come from doing things the same way as before, and fresh perspectives only heighten the possibilities of improvements company-wide. While not all businesses have been as lucky in adjustments, we are confident that we will continue moving forward in the new world of work.