Customer Engagement Leads to Top Line Growth

CEO Tom Goodmanson delivers keynote speech at Customer Connect 15 on how technology empowers customer contact centres to drive corporate strategy and revenue growth.

Year over year, we’ve delivered on what we promised because we take your feedback to heart, integrating hundreds of product features based off of what we’ve heard from our business users.

As our customers, you are at the centre of the software we build. By developing our products to be easy, personalised and smart, with innovation driven by our customers, we build the best solutions by tailoring them to your needs for today and for the problems you’ll face tomorrow. We’re proud that two-thirds of the solution updates we make are informed by your requests.

Today, at the fifth annual user conference, under the new banner title “Customer Connect 15,” Calabrio promises you a year in which technology will be the accelerant for customer engagement, priming you as the leader of your omni-channel contact centres. As that leader, you will contribute to your overall business strategy and top line growth.

From our first customer user group 5 years ago to today, we have only seen growth and commitment. In 2011, we had 15 attendees from 10 companies with 1 track and 8 sessions. Today we’re humbled to have 200+ attendees, 110 companies, 5 tracks and 37 sessions to help you grow your knowledge and expertise in customer engagement and analytics. The growth doesn’t stop there.

Calabrio in 2014, by the numbers:

• 114 new customers
• 100s of new features
• Growth in global offices in London, Singapore, and a new distributor in Brazil
• 27 competitive displacements in the last 6 months
• 36% increase in sales year-over-year
• 225% revenue increase over the past four years
• 62 new hires to support our customers this year
• Nearly 1 billion calls recorded annually
• 3 years in a row as a Visionary in the Gartner Magic Quadrant, 7 years total in the quadrant

Calabrio wants to get you ready to go back to your company and make you a leader.

We want to help your company grow. We want you to be better at your job, contribute to the corporate strategy, and be an integral player at your company as you get to know your customers even better. The industry is changing, but it begins with your leadership in reimagining the contact centre as a channel for growth versus cost-savings.

Have you ever saved your way to prosperity? Probably not. Prosperity begins with abundance, a spirit of generosity, innovation and commitment to better understand the people who fuel your business.

Tom Goodmanson

Tom Goodmanson, President and CEO of Calabrio, has more than 20 years of experience leading fast growing dynamic software and technology companies. Since assuming the CEO position in 2009, Tom is credited with reinventing the company and its culture around a strategy to expand value and reach through new, innovative products, and remarkable customer experiences. Addressing the market need for simpler solutions to complex customer interaction challenges, Tom’s vision to redefine the standard for software ease-of-use has been instrumental in making Calabrio one of the fastest growing companies in the industry.