Now more than ever, it’s crucial we understand what challenges our customers are going through and develop ways we can help. The foundation of this process is listening and communication.
The last few weeks has impacted us all in different ways. There is a heightened sense of anxiety and uncertainty as we deal with the implications of COVID-19. The business objectives your organisation set forth at the beginning of the year have likely been either fundamentally altered or have needed to be adjusted during this time.
Customers, employees, family members all are looking for a sense of predictability and stability during this time. It makes communication and a feeling that concerns are heard at an increased importance.
As the COVID-19 situation has unfolded, organisations have, in some cases, adjusted their organisational strategy to focus more on their current customer’s needs, challenges and employees.
Below is a summary of how Calabrio increased its efforts to provide its customers with increased communication, product tips and development of customer feedback mechanisms.
As customer experience professionals, our job is now more important than ever. Hopefully the tactics below will provide your organisation with some ideas or insights.
For more tips and advice from our experts, check out our Complete Guide to Managing a Remote Workforce.