As the popularity of cloud computing increases, companies left on the outside are faced with a dilemma. Do you follow suit and join the pack or do you maintain your existing IT structure? It’s a decision not to be taken lightly and one that many companies make with inaccurate or incorrect information. If you are […]
When it comes to increasing satisfaction levels and sales, nothing beats making life easy for customers and releasing their most valuable asset – time. Annica Ronquist, Head of Global Customer Operations and Services at Calabrio explores the options. Look around you, we all lead busy lives where time is of the essence. The evidence is […]
With a growing job market for technology employees and not enough qualified applicants, it is becoming more important than ever to expose students to computer science early on. Calabrio’s Women in Tech group is dedicated to helping diverse students uncover the exciting opportunities in tech and encouraging skills—such as coding—that build a foundation for success […]
Today’s chief marketing officers (CMO) are familiar with outbound and inbound marketing tactics—they promote their wares at trade shows and advertise with multiple media outlets, and generate inbound leads via content marketing and social media. They understand that outbound and inbound marketing is a balance, and organisations benefit from the customer interaction each provides. Contact […]
Robin Karlsson, Technical Lead R&D at Teleopti, returns for the third and final instalment of his ‘How best to use Calabrio WFM’s API’ blog series, this week focusing on schedule updates. In my previous post in this series we looked at updating information in Calabrio WFM using the external API. However, sometimes we need to […]