Calabrio is proud to announce we’ve been named a Leader in the Workforce Optimization Suites Wave Report by Forrester Research, Inc.!
In the report, Forrester evaluated 39 criteria categorized by current offering, strategy and market presence. Calabrio’s top ranked categories included interaction recording, performance management, customer satisfaction, corporate strategy and supporting products and services.
The Forrester Wave™: Workforce Optimization Suites, Q3 2016
The Nine WFO Providers That Matter Most And How They Stack Up
At Calabrio, we believe that to become a leader, you must begin with the customer. Our customer engagement and analytics software empowers individuals — from the C-Suite to the contact center agent—to translate the voice of the customer into growth.
Looking to see how contact center WFO vendors stack up against each other? Download the new Workforce Optimization Suites Wave Report today and find out!