Calabrio ONE Delivery Models
Cloud | On-Premises | Hybrid
Moving to the cloud shouldn’t mean sacrificing functionality, and keeping data on-premises shouldn’t force you to give up accessibility. We built the Calabrio ONE suite—including call recording, quality management, workforce management and customer analytics—from the ground up to deliver the same transformative features and functionality in the cloud, on-premises or in a hybrid environment. Deploy multiple solutions via a single platform, choosing your deployment model and integrating with best-of-breed technologies to create a WFO solution customized to fit the needs and requirements of your organization.
Maximum Access & Scalability
- All recordings and data stored in Amazon Web Services (AWS) data centers
- Standard integrations and easy multitenant expansion
- Fast deployment
- Infinite scalability and metered pricing supports seasonal and dynamic staffing
- Automatic updates through monthly release cycle
- Store all recordings and data in your own private data center
- Meet regulatory requirements for on-premises data storage
- Enable workforce segmentation with fully multi-tenanted architecture
- Manage all update decisions
- Capture data on-premises and store it in a public cloud
- Centralize data capture in private cloud and store it in a public cloud
- Capture ACD data in public cloud and store it in a public cloud
The modern, friendly alternative for contact center WFO…for all delivery types
Consistent user experience across applications
The only WFO solution to integrate speech, desktop and text analytics
ACD-agnostic platform interfaces with existing best-of-breed technologies
Simplified Pricing Model
No add-on charges—all available features included
Unmatched Customer Focus
Direct customer feedback drives two-thirds of Calabrio product innovations
Partnership for Success
Calabrio Innovation Center provides comprehensive resources to educate and empower IT teams and contact center end users
Stepping Up to
the Secure Cloud
the Secure Cloud
Move your contact center to the cloud. Fearlessly. Gain flexibility. Gain visibility. Protect your data.
The Definitive Guide to the Modern Contact Center
Learn how contact centers are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value.
Cloud-based Contact Centers: Are You Ready for the Future?
With all the buzz around cloud, are you trying to decide if it’s right for your organization? CCIQ recently built a strong case for why the cloud is here to stay.