Infographics & Data Sheets | Workforce Optimization Software from Calabrio, Inc.

Infographics & Tips Sheets

Dive into the rich functionality and innovative features of Calabrio solutions.

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Cracking the code on customer loyalty – Insurance

Crack the code on Insurance industry customer loyalty and see the business benefits of having a VoC analytics technology solution in place.

Visualizing Contact Center Analytics in Action

Download the infographic and see how an analytics solution in your contact center can deliver true business value.

Forrester TEI Of Calabrio ONE Infographic

Download the infographic and learn how Calabrio ONE provided a customer a total ROI of 546% within 3 years

Business Analytics Change Report Infographic

Learn 3 ironic truths about using data to drive business change using Analytics

The Contact Center Agent of Tomorrow

Learn the 8 contrasting qualities contact center agents need to meet evolving demands

Please Hold: Why Marketers Need to Pay Attention to Their Call Centers

See for yourself what the current top concerns of customer service agents are. Download the Adweek infographic here.

WFO CLOUD COMPARISON

Find out about the top considerations for WFO in the cloud and how Calabrio ONE compares to other legacy workforce optimization vendors.

3 Must-Have Workforce Management Scheduling Tools

Scheduling your contact center agents doesn’t have to be a difficult, thankless task. Give agents the flexibility and freedom they crave by offering alternative methods to contact center scheduling.

The 7 Elements of WFO TCO

Understanding how the vendors on your WFO shortlist compare to each other for initial capital costs and ongoing operational costs is crucial to making a cost-effective, informed buying decision. Learn more.

Unlocking the Power of Contact Center Data

Learn how analytics can help you transform high-value customer conversations into powerful insights that drive profitable change across your business.

4 Ways to Keep Your Contact Center Agents Engaged

From embracing flexible work schedules to providing career development opportunities, these four agent engagement tips are easy wins for every contact center.

Why Security is Driving Contact Centers to the Cloud

As cloud adoption accelerates across businesses of all sizes and in all sectors, improved security has emerged as the top reason for moving to the cloud.

3 Challenges Affecting Customer Experience in Your Contact Center

Great customer experience starts with a great employee experience. Learn the top three challenges agents report facing in the contact center.

Top 4 Ways to Rock Contact Center Gamification

Incentives and reward programs have been around forever, but using a gamification approach will take your contact center to the next level. Learn four tips to start your game today!

Top 5 Ways WFM Can Save You Money Right Now

Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.

IS IT TIME TO INVEST IN A WFM SOLUTION?

Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact center.

5 Reasons to Move Your Contact Center to the Cloud

Nearly 60% of contact centers are using cloud technology. Another 17% will start this year. Find out why you should join them.

SECURITY & COMPLIANCE

Calabrio ONE Cloud can tailor data storage options to meet unique organizational requirements for security, compliance, privacy and performance. Find out how.

Call Center Analytics 101-Everything You Always Wanted to Know

Download the Call Center Analytics 101 Blog post as a PDF.

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