White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.





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Workforce Wellbeing Recovery Toolkit
How can you position your organization to capitalize on massive shifts in consumer beliefs and behaviors moving forward? Download our latest eBook now to find out.
March 15, 2022
Gartner Reprint: Future of Work Trends: Work is Distributed
Distributed work implies significant degrees of flexibility in how work is organized — who is involved in what work activities; and when, where and how it is getting done.
January 24, 2022
Ventana Research Agent Management Value Index
Our original research report discusses clear trends on agent wellbeing and work/life expectations.
January 6, 2022
Health of the Contact Center Report 2021
Our original research report discusses clear trends on agent wellbeing and work/life expectations.
October 5, 2021
4 Key Ways to Make Moving Your Contact Center to the Cloud Even Easier
Tried-and-True Ideas to Help You Finally Overcome Any Lingering Fears About Migrating to the Cloud
May 23, 2022
Debunking 4 Common Myths About On-Premises Contact Centers
More than 75% of contact centers have made full or partial moves to the cloud, and one in four are fully cloud-based. Are you part of the 25% that’s falling behind?
May 17, 2022
Overcome Hidden Barriers to Smooth Operations
To say there are increasingly new challenges today for contact centers is an understatement. The “great resignation”, the lack of funding, and the shift to cloud are making business as usual more complex. Download Calabrio’s guide to help.
February 1, 2022
2021 Calabrio Analytics Competition: 3 Award-Winning Analytics Success Stories
Check out how the winners of the third annual Calabrio Analytics Competition were able to drive better CX and share these insights across the organization with Calabrio Analytics.
January 24, 2022
CCW Las Vegas
Customer Contact Week (CCW) Las Vegas, featuring nearly 200 industry exhibitors speakers, impactful sessions, and benchmarking/team building opportunities. It includes the CCWomen Summit, Diversity & Inclusion Summit, a Financial Services Intensive.
December 13, 2021
Avaya ENGAGE
Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend the event led by some of the industry’s most inspiring and accomplished leaders.
December 12, 2021
Embracing Double-Edged Customer Expectations Guide
How do contact centers untangle complexity and deliver on double-edged demands?
December 6, 2021
Customer Experience Asia Week 2021 – Hybrid Edition
To be held in Singapore, the event will be the focal point for CX leaders in Asia, to re-imagine customer experience excellence, inspiring them to deliver quality with a human touch through the integration of technology, social media implementations, and omni-channels to remain relevant and competitive.
November 23, 2021
National Conference
Read more about this year’s National Conferences for Planning, Insight & Customer Experience which will be held virtually across the week of 1st November
November 9, 2021
Middle East Contact Center Innovation Summit
”Contact Center Innovation Summit” – Online Edition will host 500+ Customer Care, Contact Center & CX Professionals from the Middle East, introducing ground-breaking technologies to the regional eco-system, to expedite the creation of Customer-first Omnichannel Contact Centers.
November 1, 2021
Cisco WebexONE
WebexOne is a two-day virtual event showcasing the voice of our customers and addressing their needs, especially helping them succeed in hybrid work and customer experience. You’ll discover the latest Webex products, innovations, and acquisitions.
October 27, 2021
Kundeservicedagene i Bergen 2021
Bergen Kundeserviceforum, annual meeting, 27. oktober 2021 kl. 09:00 — 28. oktober 2021 kl. 15:30
Middle East Customer Experience Forum
Researched & Developed to Share Experiences And Lessons Learned From The Pandemic And Discuss Opportunities And Challenges In Achieving Great Customer Experience.
October 25, 2021
DACH Customer Experience Summit
Nehmen Sie teil und feiern Sie Ihre unglaubliche Initiative Ihrer kundenorientierte Kultur. Unternehmen präsentieren ihre Initiativen. Hier vernetzen sich die führenden CX-Professionellen der Region.
October 22, 2021
TWILIO SIGNAL
Explore the intersection of technology, innovation, and communications. Hear from leading industry experts, customers, and Twilio leaders as we examine key topics ranging from developer tools to diversity.
October 20, 2021
Resolving Complexity in the Contact Center
The transition to a hybrid-based new normal will require a more strategic approach and thoughtful deployment of enabling cloud-based technologies.
August 20, 2021
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