White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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Calabrio Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management.
January 1, 2018
Calabrio receives perfect customer satisfactions scores and leads featured vendors in three of four product and vendor categories for DMG customer survey Read the full DMG Market Report.
January 27, 2021
Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend the event led by some of the industry’s most inspiring and accomplished leaders.
December 12, 2021
Read more about this year’s National Conferences for Planning, Insight & Customer Experience which will be held virtually across the week of 1st November
November 9, 2021
Bergen Kundeserviceforum, annual meeting, 27. oktober 2021 kl. 09:00 — 28. oktober 2021 kl. 15:30
October 27, 2021
ICMI Contact Center Expo is a multi-day event in Dallas, TX with live keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, expo hall, and more ways to connect with the contact center community.
October 6, 2021
Welcome to he Municipal Information Systems Association of California (MISAC) annual conference. 2021 will see the resumption of the association’s live and in-person conference.
September 26, 2021
The transition to a hybrid-based new normal will require a more strategic approach and thoughtful deployment of enabling cloud-based technologies.
August 20, 2021
Our new guide on the connected enterprise shows you how to better connect your disparate teams using Voice of the Customer data at the core.
July 22, 2021
Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
May 25, 2021
The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities.
May 20, 2021
The modern multi-channel contact center has entered a Cloud-Smart Era. This next phase of cloud transformation moves from a reactive approach — solving urgent business problems with cloud-based solutions — to more proactive strategies for achieving key business goals.
March 30, 2021
With customer and agent standards set to rise in 2021, technology that proved underwhelming last year will prove immensely debilitating moving forward.
March 26, 2021
With more and more advisors working from home, it’s vital that contact centre managers adapt their coaching processes to support new flexible working models. Read the Whitepaper to learn more.
March 4, 2021
Heightened customer expectations, greater compliance requirements and the transition of simpler tasks to automation have all combined to make the contact centre advisor’s role increasingly complex. Download to learn more.
How can you position your organization to capitalize on massive shifts in consumer beliefs and behaviors moving forward in 2021? Download the Ebook to learn more.
March 2, 2021
For contact centers, making the transition to the cloud can be streamlined with the right approach. Download this white paper for a guide on overcoming cloud barriers.
February 16, 2021
Leading vendors will help you identify, adapt and overcome the challenges involved in specifying communication, collaboration and customer experience technologies.
January 26, 2021
State and local agencies must ensure their citizen-facing teams are staffed with employees who can respond to every citizen’s needs. Download to learn more.
December 15, 2020
How Leading Contact Centres are turning forced changes into future-ready strategies. Download the Contact Babel report to learn more.
December 9, 2020
Check out how the winners of the second annual Calabrio Analytics Competition were able to improve NPS, decrease hold times and lower customer escalations with Calabrio Analytics.
December 2, 2020
There is no universal playbook for putting analytics to work, but this short Ebook takes a look at nine ways that BPOs are using analytics today to take the CX to a higher level for their customer organizations.
November 11, 2020
In the past, the majority of business focus was upon the variables over which there could be a large measure of control. Download the report to learn more.
August 17, 2020
As economies revive and a new business paradigm is established, delivering an outstanding CX cost effectively will again be a core and necessary building block for organizations.
July 20, 2020
Workforce Management solutions have become much more complex with the reality of the work that is being presented to agents. Download this new report to learn more.
July 13, 2020
How are leading contact centers turning forced changes into future-ready strategies? Learn more from our new research report.
June 26, 2020
Today’s contact centers are challenged more than ever before to anticipate and manage a changing environment – can you adapt quickly enough?
June 5, 2020
Learn how cloud solutions have evolved in the contact center and read the top 3 modern reasons for switching to a cloud-based contact center solution.
May 5, 2020
Up until very recently, the majority of US contact centers worked in a traditional, centralized model, with 13% of agents working remotely at home on a permanent basis. Download the guide to learn more.
April 24, 2020
Dynamic WFM will continue to enhance customer and employee engagement and enterprise productivity, no matter the sudden situation. Download the report to learn more.
April 13, 2020
The irrefutable link between employee engagement and customer experience is well-documented. Download the White Paper to learn how to better engage your workforce.
Tags: customer experience
March 19, 2020
In this Ebook, we examine security risks and explain how Calabrio can help your organization comply with and maintain GDPR and CCPA requirements.
Tags: customer experience
February 13, 2020
This CCW Market Report reveals how to rethink the technology landscape to achieve unprecedented customer contact value. Download the report to learn more.
February 12, 2020
Translate the voice of your customers into intelligence that sets you apart from every other organization. Download the White Paper now.
Tags: customer experience
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