Contact Center Technical & WFM Support

A Customer-Centric Approach to Technical Support

Your internal IT and operational teams work hard to keep your contact center moving at full speed. We built our Calabrio Support Services to make their lives easier. No matter where you are in the world, we’ve got you covered with technical support that stands out from the competition.

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Trusted by global brands

Easy Access to Great Technical Minds

When you need a quick fix or have a simple question, an email or self-service will suffice for speedy resolution. Other times, the right solution may require a discussion or hands-on collaboration. This personalized support can be hard to come by with some technology vendors. But at Calabrio, our experts have not only developed a deep library of resources to support easy self-service but are also available when you need them. That way, you get the support you need at the speed your business requires.

Your Satisfaction Is Our KPI

We pride ourselves on offering levels of support that other WEM providers can’t match. We want you to leave every interaction with us thinking, “I’m glad we chose Calabrio. They get it.” But we know personal anecdotes aren’t enough. So we continually measure customer satisfaction with Calabrio Support Services and refine our offerings to deliver the clear communication and fast resolutions that you expect and deserve.

Case Studies

A trusted ally to leading brands looking to empower employees and maximize performance

Explore how Calabrio has helped leading brands overcome challenges and unlock competitive advantages.

Lacking effective WFM and QM solutions, GE Appliances turned to Calabrio ONE and Amazon
Connect to unlock incredible gains in efficiency and adherence while shrinking attrition by 25%.

GE Appliances

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This premier payment provider needed a WFM upgrade. After introducing Calabrio WFM, Dojo saw a 25% increase in efficiency, a 20% decrease in attrition rates, and more incredible results.

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Scheduling issues were eating up the Shopify Workforce Planning team’s time. Implementing modern, automated scheduling tools saved them more than 40 hours per week on vacation planning alone while simplifying global complexity.

“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as to schedule a global, remote agent workforce.”

Travis Desjardins

Workforce Manager

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Reliable & Responsive

Our certified support engineers have decades of cumulative contact center application experience and receive consistently high marks for their technical ability and responsiveness.

Cloud or On-Premises Support

We can help you with any Calabrio product, whether it’s on-premises or our SaaS offering. We’re also a great resource when you’re making the transition from on-prem to the cloud.

Resources to Keep You Up and Running

Looking for product documentation, end-user guides or other technical resources? Search our assets here and download what you need quickly.

Calabrio ONE

One Suite to Understand and Elevate Every Interaction

Get all the tools you need in one fully integrated workforce performance suite.

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