Press Releases
Big news—straight from the source.
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Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]
February 8, 2023
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]
January 17, 2023
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space Minneapolis, MN — November 9, 2022 — Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce [...]
November 9, 2022
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]
October 25, 2022
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers' Success Dave Orstad joins Calabrio’s executive team to lead global initiatives in professional services and customer support Minneapolis, MN — October 18, 2022 — Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services [...]
October 18, 2022
Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022
Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]
September 27, 2022
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]
September 15, 2022
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect
Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks London, UK — March 23, 2022 — Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, [...]
March 23, 2022
Cazoo uses Calabrio Workforce Management to support fast-growing business
Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]
March 1, 2022
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Minneapolis, MN — February 23, 2022 — Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce [...]
February 23, 2022
Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report
Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report Minneapolis, MN — February 8, 2022 — Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” [...]
February 8, 2022
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity Minneapolis, MN — February 1, 2022 — Calabrio, the customer experience intelligence company, today announced its new coaching solution for [...]
February 1, 2022
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]
December 16, 2021
Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth
Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth Minneapolis, MN — November 11, 2021 — Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to [...]
November 11, 2021
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]
November 9, 2021
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]
Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference
Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference Minneapolis, MN — October 6, 2021 — Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce [...]
October 6, 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]
October 5, 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021
New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]
Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer
Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection Minneapolis — August 23, 2021 — Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. This important addition to the [...]
August 23, 2021
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