Calabrio Press Releases

Press Releases

Big news—straight from the source.

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Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer


Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection Minneapolis — August 23, 2021 — Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. This important addition to the [...]

August 23, 2021


Calabrio extends cloud workforce engagement management capabilities in Southeast Asia


Calabrio extends cloud workforce engagement management capabilities in Southeast Asia Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia Singapore — June 17, 2021 — Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. [...]

June 17, 2021


Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution


Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution Minneapolis — April 20, 2021 — Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Using the out-the-box solution, organizations gain [...]

April 20, 2021


Thoma Bravo Completes Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Minneapolis and San Francisco — April 19, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Founded in [...]

April 19, 2021


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative Cloud-first workforce engagement management platform chosen to enable market-leading digital services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are New Zealand — April 14, 2021 — Calabrio, the customer experience intelligence company, has been [...]

April 14, 2021


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Minneapolis — March 30, 2021 — Calabrio, the customer experience intelligence [...]

March 30, 2021


Thoma Bravo Announces Strategic Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from KKR follows significant growth and successful evolution to the cloud Minneapolis and San Francisco — March 23, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer [...]

March 23, 2021


Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown


Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology London, UK — February 22, 2021 — Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 [...]

February 23, 2021


Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace


Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions Minneapolis — February 2, 2021 — Calabrio, the customer experience intelligence company, today announced that the Calabrio Launch: QM Connector is [...]

February 2, 2021


Calabrio ONE Now Available via Twilio Flex Ecosystem


Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex Minneapolis — January 6, 2021 — Calabrio, the customer experience intelligence company, today announced that cloud contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful [...]

January 6, 2021


Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report


Calabrio Receives Perfect Customer Satisfaction Scores in DMG Consulting’s 2020-2021 WFO Product and Market Report Calabrio achieved leading results of the featured vendors in three of four vendor and product satisfaction categories Minneapolis — January 27, 2021 — Calabrio, the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in [...]

January 2, 2021


Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference


Calabrio Spotlights Winners of Analytics Competition and ONE Awards at Virtual Customer Conference Minneapolis — October 28, 2020 — Calabrio, the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3) conference. This year, C3 was held as a virtual event. Calabrio announced [...]

October 28, 2020


Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement


Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact center Minneapolis — October 27, 2020 — Calabrio, the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual [...]

October 27, 2020


UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions


UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach Minneapolis, MN — June 30, 2020 — UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, today announced [...]

June 30, 2020


Star Tribune Names Calabrio a 2020 Top 150 Workplace


Star Tribune Names Calabrio a 2020 Top 150 Workplace Distinction marks seventh year in a row for Calabrio; based on employee responses measuring engagement, organizational health and satisfaction Minneapolis, MN, June 29, 2020 — Calabrio, the customer experience intelligence company, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune [...]

June 29, 2020


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers


Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centers Results show most contact centers are embracing work changes and expect them to benefit the industry long term Minneapolis — June 23, 2020 — Calabrio, the customer experience intelligence company, has released a study detailing how customer service organizations [...]

June 23, 2020


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers


New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Minneapolis — March 3, 2020 — Calabrio, the customer experience intelligence company, today announced a deep technology integration [...]

March 3, 2020


Calabrio Named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running


Calabrio Named a Visionary in the 2020 Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running Calabrio recognized as a Visionary, also named the only 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management Minneapolis — February 24, 2020 — Calabrio, the customer experience intelligence company, has been named a Visionary in [...]

February 24, 2020


CALABRIO IGNITES WHAT’S NEXT WITH EUROPEAN CUSTOMERS AT STOCKHOLM AND MANCHESTER CONFERENCES


CALABRIO IGNITES WHAT’S NEXT WITH EUROPEAN CUSTOMERS AT STOCKHOLM AND MANCHESTER CONFERENCES Calabrio Customer Connect events offer opportunities to learn, network and experience latest in workforce engagement management and customer experience intelligence use cases and best practices Minneapolis, MN — November 12, 2019— Calabrio, the customer experience intelligence company, today kicks off its Calabrio Customer Connect [...]

November 11, 2019


CALABRIO APPOINTS JOSH JABS AS CHIEF TECHNOLOGY OFFICER


CALABRIO APPOINTS JOSH JABS AS CHIEF TECHNOLOGY OFFICER Global technology executive to scale delivery of Calabrio’s leading workforce engagement and customer analytics technology Minneapolis, MN — November 6, 2019— Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering Calabrio [...]

November 9, 2019


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