Calabrio Press Releases

Press Releases

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Calabrio Named Star Tribune Top 150 Workplace for the Sixth Year in a Row


Company recognized among top midsize employers in Minnesota Minneapolis, MN — June 13, 2019— Calabrio, the customer experience intelligence company, announced today that it has been named one of the Top Workplaces in Minnesota by the Star Tribune for the sixth consecutive year. “Our momentum and growth as a company has been tremendous, and our [...]

June 13, 2019


Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence


Combined company ranks among largest contact center workforce management providers MINNEAPOLIS – June 3, 2019 – Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions [...]

June 3, 2019


Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite


Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users Minneapolis, MN and Orlando — March 19, 2019 — Calabrio, the customer experience intelligence company, today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization [...]

March 19, 2019


Calabrio Achieves Advanced Technology Partner Status in the Amazon Web Services Partner Network


Accreditation underscores reliability of Calabrio’s leading cloud-based suite for customer and agent engagement. Minneapolis, MN — March 5, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud has achieved Advanced Technology Partner status in the Amazon Web Services (AWS) Partner Network (APN). The new APN Partner status is [...]

March 5, 2019


Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management


Minneapolis, MN — February 18, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has recognized Calabrio as a Visionary in the February 2019 Gartner Magic Quadrant for Workforce Engagement Management1 (WEM) for the third consecutive year. The company was recognized for its ability to execute and completeness of vision. According to [...]

February 18, 2019


Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution


Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement Minneapolis, MN — February 7, 2019 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily [...]

February 7, 2019


Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth


Experienced technology executive John Norton to shape and drive Calabrio’s global sales strategy Minneapolis, MN — January 24, 2019 — Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. [...]

January 24, 2019


Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics


Funding fuels continued SaaS success as customers transition to the cloud Minneapolis, MN — November 13, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. With this investment, Calabrio will continue its focus on providing [...]

November 13, 2018


Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities


Enhancements automate and simplify management and administration for large-scale WFO deployments Minneapolis, MN — October 30, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to [...]

October 30, 2018


Calabrio Hosts Annual EMEA User Conference to Amplify the Voice of the Customer


London, UK — 9 October, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today hosts its annual customer event, Calabrio Customer Connect (C3) EMEA in London. A leading conference for customer service and experience professionals, C3 EMEA is committed to providing attendees with in-depth learning and networking via a full day of breakout [...]

October 9, 2018


Calabrio Announces ONE Award Winners at Global User Conference, Calabrio Customer Connect


Winners drive innovation in the contact center through employee and customer engagement Nashville, TN — September 12, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the second annual ONE Awards during its customer conference, Calabrio Customer Connect (C3). The ONE Awards recognize high-achieving companies using Calabrio ONE to drive innovation in the contact [...]

September 12, 2018


New Calabrio Survey Finds Companies Aren’t Delivering an Impactful Omnichannel Experience


Findings—launched at global customer conference—reveal a lack of comprehensive omnichannel strategies prevent organizations from delivering a seamless quality experience Nashville, TN — September 11, 2018 — Companies are facing increased customer demand for digital self-service options, such as chat and text messaging, but many are quick to add new channels of communication without first addressing internal barriers. [...]

September 11, 2018


Calabrio User Conference to Amplify Customer and Employee Engagement


 Calabrio Customer Connect features 65+ breakout sessions with 30 customer speakers, ask the experts sessions and a new partner experience Minneapolis, MN — August 23, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced today it will kick off its 2018 Calabrio Customer Connect (C3)  customer conference series September 10-13, 2018 at the [...]

August 23, 2018


New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World


Results show organizations that create emotional connections with customers will increase customer retention and satisfaction Minneapolis, MN — June 27, 2018 — Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth [...]

June 27, 2018


Calabrio Expands Omnichannel Data Capture and Analysis via New Integrations


Ability to merge new sources of data turns contact centers into hub of customer intelligence Minneapolis, MN — June 26, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform enables [...]

June 26, 2018


Calabrio Named Star Tribune Top Workplace for the Fifth Year in a Row


Award recognizes leading Minnesota employers for exceptional culture and employee satisfaction Minneapolis, MN — June 20, 2018 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top Workplaces in Minnesota by the Star Tribune for the fifth consecutive year. “To be recognized with this award five times [...]

June 22, 2018


Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District


Success of company’s Center of Excellence for customer and employee engagement results in doubling of Canada-based headcount, drives move to larger and more centrally located office space Vancouver, BC — May 29, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced today it is opening a new Canadian headquarters office in Vancouver’s Financial District. Driven largely [...]

May 29, 2018


Calabrio Announces New Senior Vice President to Drive Customer Success


Experienced executive Doug Lang to lead Calabrio Professional Services, Support Services and Training, focused on delivering a superior customer journey Minneapolis, MN — April 24, 2018 — Calabrio, a leading provider of customer engagement and analytics software, has hired Doug Lang as senior vice president of Customer Success to lead the company’s Professional Services, Support Services and Training [...]

April 24, 2018


Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights


Contact centers are now an even greater source of voice-of-the-customer data to drive business decisions Minneapolis, MN — March 27, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite. The new capabilities in Calabrio ONE help customers [...]

March 27, 2018


New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change


Findings show organizations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations Minneapolis, MN and London, UK — March 22, 2018 — Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. A new study announced [...]

March 22, 2018


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