Press Releases
Big news—straight from the source.
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New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate A Global Study of Contact Center Leaders Explores the Role of Artificial Intelligence in Activating the Agent of the Future Minneapolis, MN — September 21, 2023 — Calabrio, the workforce performance company, has released its annual analysis of the contact center [...]
September 21, 2023
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader Minneapolis, MN — September 14, 2023 — Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The [...]
September 14, 2023
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer Executive Leadership Expansion Highlights Dedication to Customer-Centric Growth Minneapolis, MN — August 10, 2023 — Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in [...]
August 10, 2023
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care London, UK — July 19, 2023 — Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 [...]
July 19, 2023
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Minneapolis, MN — June 21, 2023 — Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative [...]
June 21, 2023
The Contact Company Selects Calabrio WFM to Power BPO Operations
The Contact Company Selects Calabrio WFM to Power BPO Operations Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans London, UK — June 8, 2023 — Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the [...]
June 8, 2023
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success Minneapolis, MN — May 23, 2023 — Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric [...]
May 23, 2023
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth Calabrio bolsters executive team for evolving contact center landscape Minneapolis, MN — April 24, 2023 — Calabrio, the workforce performance company, today announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at [...]
April 24, 2023
CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™
CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™ True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution Minneapolis, MN — April 12, 2023 — Calabrio, the workforce performance company, today announced the full-suite integration of Calabrio ONE to Genesys Cloud CX™. Launching this integration makes [...]
April 12, 2023
Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity
Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity Tenured AI and ML research and innovation teams continue to develop offerings that reinforce agents’ value as brand guardians Minneapolis, MN — April 6, 2023 — Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, [...]
April 6, 2023
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Minneapolis, MN — March 27, 2023 — Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives [...]
March 27, 2023
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service
Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]
February 8, 2023
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]
January 17, 2023
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space Minneapolis, MN — November 9, 2022 — Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce [...]
November 9, 2022
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]
October 25, 2022
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers' Success Dave Orstad joins Calabrio’s executive team to lead global initiatives in professional services and customer support Minneapolis, MN — October 18, 2022 — Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services [...]
October 18, 2022
Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022
Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]
September 27, 2022
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]
September 15, 2022
Cazoo uses Calabrio Workforce Management to support fast-growing business
Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]
March 1, 2022
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]
December 16, 2021
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