Calabrio Press Releases

Press Releases

Big news—straight from the source.

Found 185 Results
Page 1 of 10

Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022


Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]

September 27, 2022


New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success


New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]

September 15, 2022


Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect


Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks London, UK — March 23, 2022 — Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, [...]

March 23, 2022


Cazoo uses Calabrio Workforce Management to support fast-growing business


Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]

March 1, 2022


New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance


New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Minneapolis, MN — February 23, 2022 — Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce [...]

February 23, 2022


Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report


Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report Minneapolis, MN — February 8, 2022 — Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” [...]

February 8, 2022


Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence


Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity Minneapolis, MN — February 1, 2022 — Calabrio, the customer experience intelligence company, today announced its new coaching solution for [...]

February 1, 2022


Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report


Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]

December 16, 2021


Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth


Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth Minneapolis, MN — November 11, 2021 — Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to [...]

November 11, 2021


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

November 9, 2021


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity


Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]


Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference


Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference Minneapolis, MN — October 6, 2021 — Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce [...]

October 6, 2021


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]

October 5, 2021


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021


New Calabrio Report, Launched at Customer Event, Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021 Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation” Minneapolis, MN — October 5, 2021 [...]


Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer


Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer Experienced international human resources pro joins Calabrio to drive employee and company growth through human connection Minneapolis — August 23, 2021 — Calabrio, the customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. This important addition to the [...]

August 23, 2021


Calabrio extends cloud workforce engagement management capabilities in Southeast Asia


Calabrio extends cloud workforce engagement management capabilities in Southeast Asia Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia Singapore — June 17, 2021 — Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. [...]

June 17, 2021


Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution


Calabrio Unlocks Voice-of-the-Customer Business Intelligence That Fuels the Modern Enterprise with Newly Launched CXI Solution Minneapolis — April 20, 2021 — Calabrio, the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice-of-the-customer business intelligence. Using the out-the-box solution, organizations gain [...]

April 20, 2021


Thoma Bravo Completes Acquisition of Calabrio


Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Minneapolis and San Francisco — April 19, 2021 — Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, today announced the completion of its acquisition of Calabrio, the customer experience intelligence company. Founded in [...]

April 19, 2021


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative


Spark NZ Selects Calabrio as Part of Unified Front Line Initiative Cloud-first workforce engagement management platform chosen to enable market-leading digital services company to flow workforce across contact centres, retail stores and at-home visits to be where their customers are New Zealand — April 14, 2021 — Calabrio, the customer experience intelligence company, has been [...]

April 14, 2021


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next.


Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here's What They're Expecting Next. Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact centers Minneapolis — March 30, 2021 — Calabrio, the customer experience intelligence [...]

March 30, 2021


Page 1 of 10

Start typing and press Enter to search

Send this to a friend