Calabrio Press Releases

Press Releases

Big news—straight from the source.

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New Calabrio Study Finds Human Nature Drives Customer Loyalty in a Digital World


Results show organizations that create emotional connections with customers will increase customer retention and satisfaction Minneapolis, MN — June 27, 2018 — Technology adoption is imperative to maintaining a competitive edge, but many companies rely too heavily on technology without understanding how it’s impacting the customer experience. A new study announced today, “Are You Listening? The Truth [...]

June 27, 2018


Calabrio Expands Omnichannel Data Capture and Analysis via New Integrations


Ability to merge new sources of data turns contact centers into hub of customer intelligence Minneapolis, MN — June 26, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform enables [...]

June 26, 2018


Calabrio Named Star Tribune Top Workplace for the Fifth Year in a Row


Award recognizes leading Minnesota employers for exceptional culture and employee satisfaction Minneapolis, MN — June 20, 2018 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top Workplaces in Minnesota by the Star Tribune for the fifth consecutive year. “To be recognized with this award five times [...]

June 22, 2018


Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District


Success of company’s Center of Excellence for customer and employee engagement results in doubling of Canada-based headcount, drives move to larger and more centrally located office space Vancouver, BC — May 29, 2018 — Calabrio, a leading provider of customer engagement and analytics software, announced today it is opening a new Canadian headquarters office in Vancouver’s Financial District. Driven largely [...]

May 29, 2018


Calabrio Announces New Senior Vice President to Drive Customer Success


Experienced executive Doug Lang to lead Calabrio Professional Services, Support Services and Training, focused on delivering a superior customer journey Minneapolis, MN — April 24, 2018 — Calabrio, a leading provider of customer engagement and analytics software, has hired Doug Lang as senior vice president of Customer Success to lead the company’s Professional Services, Support Services and Training [...]

April 24, 2018


Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights


Contact centers are now an even greater source of voice-of-the-customer data to drive business decisions Minneapolis, MN — March 27, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite. The new capabilities in Calabrio ONE help customers [...]

March 27, 2018


New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change


Findings show organizations ignore crucial sources of customer feedback, thus missing out on opportunities to meet customer expectations Minneapolis, MN and London, UK — March 22, 2018 — Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. A new study announced [...]

March 22, 2018


Calabrio Named as the Only Visionary in 2018 Gartner Magic Quadrant for Workforce Engagement Management


Company recognized for its ability to execute and completeness of vision Minneapolis, MN — February 7, 2018 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has positioned Calabrio as a Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management1 for the second consecutive year. [...]

February 7, 2018


Calabrio Receives Analytics Award at the 2017 Tekne Awards


18th annual Tekne Awards recognize Calabrio as one of Minnesota’s technology innovators Minneapolis, MN — November 16, 2017 — The Minnesota High Tech Association (MHTA) has named Calabrio as the recipient of the 2017 Tekne Award in the analytics award category. Held November 15 at the Minneapolis Convention Center, the Tekne Awards honor companies and [...]

November 16, 2017


Contact Center Employees Warn Increasingly Complex Customer Problems and Lack of Support Will Impact the Brand Experience


New Calabrio study reveals complicated customer issues are the number one challenge facing contact center employees, and brands are failing to provide needed support Minneapolis, MN and London, UK — November 13, 2017 — While customer experience continues to be the top priority for businesses, a new report announced today, “The Health of the Contact Center: Agent [...]

November 13, 2017


Calabrio Appoints EMEA General Manager to Spearhead Regional Growth


Kris McKenzie brings two decades of enterprise SaaS technology expertise to further Calabrio's EMEA market presence Minneapolis, MN and London, UK — October 10, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired Kris McKenzie as Senior Vice President and General Manager for EMEA. McKenzie will be responsible for Calabrio's EMEA operations [...]

October 9, 2017


Calabrio Announces New Calabrio ONE Platform at Global Customer Conference


New enterprise platform features business intelligence tools to improve employee engagement and drive a superior customer experience Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, unveiled the new Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization and engagement suite—at its global customer conference this week, Calabrio [...]

October 4, 2017


Calabrio Celebrates Employee and Customer Engagement with the ONE Awards


Company announces winners at annual customer conference, applauds innovative and impactful use of Calabrio ONE Minneapolis, MN — October 4, 2017 — Calabrio, a leading provider of customer engagement and analytics software, announced the winners of the inaugural ONE Awards during Tuesday’s general session at its global user conference, Calabrio Customer Connect. The ONE Awards [...]


Calabrio Global Customer Conference to Focus on Transforming the Customer and Employee Experience


Calabrio Customer Connect 2017 features 20+ customer-led sessions, hands-on innovation center lab and new Calabrio customer ONE Awards program MINNEAPOLIS – August 16, 2017 — Calabrio, a leading provider of customer engagement and analytics software, announced today that it will host its seventh annual Calabrio Customer Connect (C3) global user conference at the Red Rock Casino [...]

August 16, 2017


Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth


Ross Daniels brings industry-leading unified communications and contact center technology expertise to expand Calabrio’s market presence MINNEAPOLIS – July 24, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Daniels will be responsible for expanding strategic platform [...]

July 24, 2017


Calabrio Launches Managed Services for Analytics and Workforce Management


New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE Minneapolis, MN — July 12, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the [...]

July 12, 2017


Calabrio Named Star Tribune Top Workplace for the Fourth Year in a Row


Award recognizes leading Minnesota employers for exceptional culture and employee satisfaction Minneapolis, MN — June 22, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has been named one of the Top Workplaces in Minnesota by the Star Tribune for the fourth consecutive year. Calabrio ranked 13 on the midsize company list. […]

June 22, 2017


C-suite Executives Rank Customer Experience Above Sales and Marketing as Top Priority


Calabrio today releases report revealing over half of senior executives view customer experience as the most important way to differentiate their brand, but lack clear leadership and insights Minneapolis, MN – June 1, 2017 — According to a new report, “Success in The Experience Era: Connecting Customer and C-suite,” US and UK business executives rank […]

June 1, 2017


Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS


Integration of WFO and CCaaS Optimize Agent and Operational Efficiency for An Effortless Customer Experience Austin, TX – May 10, 2017 –  Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization […]

May 10, 2017


Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting


Company establishes Vancouver-based Center of Excellence for Customer and Employee Engagement Minneapolis, MN – April 4, 2017 – Calabrio, a leading provider of customer engagement and analytics software, today announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further […]

April 4, 2017


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