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AI-powered Employee Engagement Platform

Retain Great Agents and Unleash Their Full Potential

Empower your employees to turn more customers into loyal superfans with easy-to-love workforce and conversation intelligence solutions.

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$2.7M

Increase in Annual Top-Line Revenue

$1.5M

in Workforce Savings Per Year

20%

Decrease in Average Handle TIme

25%

Decrease in Agent Attrition
4.7 (101 Reviews)
4.5 (324 Reviews)
4.5 (264 Reviews)
4.8 (43 Reviews)

Trusted by global brands

AI-Powered Employee Engagement Outcomes

Explore real-world use cases that power results for businesses like yours.

Cut Agent Attrition by 25%

GE Appliances uses Calabrio ONE to engage and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%.

Increase Workforce Engagement by 25%

A global IT Solutions provider leveraged Analytics to connect customer sentiment to engagement and outcomes, improve training, and incorporate gamification. Newly empowered agents drove a 15% increase in customer satisfaction.

Decrease Agent Effort by 40%

Peckham harnesses complete Conversation Intelligence to reduce AHT, lower customer wait times, and unlock incredible revenue gains.

Calabrio ONE Demo

One Suite. Everything You Need to Empower Your Workforce.

Explore the Calabrio ONE suite with an interactive demo.

Demo Type

Feature

Workforce Engagement Solutions

Comprehensive Employee Engagement Platform with AI at the Core

Your contact center only thrives when its agents do. Leverage the latest AI-driven workforce engagement tools to build an environment where employees feel empowered, trusted, and confident in their work—while saving your organization time and money.

Deliver measurably better performance at a lower cost with the power of leading-edge AI, machine learning, and automation.

Boost retention and accelerate improvement with Calabrio’s integrated, agent-centric portal to track goals, request coaching and access coaching feedback, schedules, and personalized insights, all in one place.

Cultivate a culture of performance with embedded benchmarking, gamification, and leaderboards. Plus, promote work-life balance and offer the flexibility and autonomy agents crave with the help of Agent Assist, our Agentic AI-powered scheduling copilot.

Built-in AI enhances every core function of Calabrio’s leading workforce management solutions. Automate forecasting and optimize scheduling to eliminate complexity, balance workloads, and deliver for your customers across channels.

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ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce, deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.
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Calabrio ONE Features

Fight Costly Attrition with the Tools Agents Actually Love

Agents who receive regular performance insights are 33% more likely to stay with their employer and report 2X higher engagement.

 

That’s why the Calabrio ONE suite of employee engagement solutions brings together leading workforce and conversation intelligence in one unified suite. Balancing workloads, automating repetitive tasks, and empowering agents with personalized insights, coaching, and easier collaboration, Calabrio ONE helps employees own their growth—and helps contact centers accelerate theirs.

 

Why Calabrio

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.

Calabrio ONE

Gartner Rating
4.5
340 Reviews
G2 Rating
4.2

326 Reviews

Average Time to ROI

22 Months

Feature Item
91%
G2 Satisfaction Score
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Verint

Gartner Rating
4.2
140 Reviews
G2 Rating
4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item
46%
G2 Satisfaction Score
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NiCE WFM

Gartner Rating
4.3
1,721 Reviews
G2 Rating
4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item
51%
G2 Satisfaction Score
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Aspect Workforce

Gartner Rating
4.2
305 Reviews
G2 Rating
4.2

88 Reviews

Average Time to ROI

27 Months

Feature Item
55%
G2 Satisfaction Score
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Calabrio ONE WEM Features

Solutions for the Modern Workforce

When we say comprehensive, we mean it. Calabrio is constantly upgrading existing functionality and innovating new features to meet the workforce management and employee engagement needs of our customers.

Integrated Agent Portal

Build a motivated, high-performance culture and empower employees to solve critical challenges with the My Calabrio agent portal to track goals and access feedback, schedules, gamification features, and personalized insights, all in one place.

Optimize Forecasting and Scheduling

Easily forecast call volume and demand—and set schedules accurately and confidently—to maximize operational efficiency. Reduce under and overstaffing to keep agents engaged in workloads they can manage.

Time Management

Dynamic scheduling and dynamic availability offer choices for agents while also balancing the needs of the contact center to drive better agent engagement without sacrificing customer service.

Interaction Summary

Automate time-consuming after-call work while providing succinct summaries across all interactions. Plus, summaries are searchable, enabling agents to find similar interactions and gain new insights.

Auto QM

Automate the evaluation of 100% of customer interactions, removing the need for time-intensive manual reviews. AI-driven Auto QM results are seamlessly integrated into prebuilt dashboards, enabling supervisors to quickly move from insight to empowerment, without switching between systems.

Chatbot Analytics

Dead-end chatbots lead to dead ends in the customer journey—and to overburdened agents. Cut costs, increase efficiency, and deliver the effective self-service your customers want with a chatbot analytics platform that upgrades the quality of all your conversations.

Intraday Management

Agents have the flexibility to take on overtime or take voluntary time off for unforeseen changes in staffing requirements, all while keeping the needs of the business in mind.

Shift Bidding

Provide employees with the ability to have their say in their preferred schedule, while also providing the organization with a scheduling tool that’s aligned with key business priorities and KPIs.

Vacation Planner

Save time and money, freeing up valuable resources and eliminating paper-based vacation and time-off approvals. Employees book absences autonomously via the MyTime portal or app, and receive manual or automated approvals based on business rules.

Case Studies

A Trusted Ally to Leading Brands That Empower Employees and Maximize Performance

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.

This premier payment provider needed a WFM upgrade. After introducing Calabrio WFM, Dojo saw a 25% increase in efficiency, a 20% decrease in attrition rates, and more incredible results.

Read the story

Republic Services implemented Calabrio Quality Management and Calabrio Workforce Management to correlate call quality scores with sales numbers in order to better motivate agents and drive revenue growth.

 

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State of the Contact Center 2025

Read the report

Customer Reviews

Leaders in Contact Center Workforce Satisfaction

See why customers choose Calabrio to empower their teams with intelligence.

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

Featured Resources

Workforce Management

Introducing Calabrio Workforce Intelligence: Redefining Workforce Management with AI at the Core 

Sep. 15, 2025
Read More
Workforce Management

Introducing Calabrio Agent Assist: The Next Leap in Agentic AI for Contact Centers

Aug. 13, 2025
Read More

The Total Economic Impact Report

Aug. 22, 2025
Read More

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