Employee Engagement Solutions
Contact Center Workforce Engagement Solutions: Retain Great Agents and Empower Them to Perform
Transform customer experiences by innovating the way you work. Calabrio’s employee engagement platform helps leading contact centers fight costly agent attrition with a comprehensive set of solutions that educate and empower.


Trusted by global brands
Workforce Engagement Solutions
Your Comprehensive, AI-Powered Employee Engagement Platform
Your contact center only thrives when its agents do. Leverage the latest AI-driven workforce engagement tools to build an environment where employees feel empowered, trusted, and confident in their work—while saving your organization time and money.
Upgrade your training efforts with a complete performance management solution. Quickly identify skill gaps and deliver personalized training right when it’s required. Then, track the effectiveness of coaches to support continuous improvement across the contact center.
Empower agents to take control of their work-life balance with rules-based self-scheduling while keeping them in sync with managers and planners, and driving improved engagement, productivity, and retention. With the convenient My Time mobile app, agents can build their own schedules, trade shifts, request time off, and more.
Agents can earn badges based on quality scores and schedule adherence. This gamification engages and motivates agents by inspiring competition and reinforcing positive behaviors.
AI-driven business intelligence puts intuitive reporting and analytics tools in the hands of all employees—no data science expertise required. Fuel customer-centric service and data-driven growth strategies with easy-to-use tools that enhance collaboration.
Eliminate tedium while boosting engagement and morale by automating time-consuming administrative tasks and manual workflows.
Work with a real partner who’s truly invested in empowering your employees. Calabrio provides tailored implementation and support services, in person and online, and delivers on-demand education and development pathways through the free Learning Studio.
Calabrio ONE
Fight Costly Attrition with Leading Employee Engagement Solutions
Agents who receive regular performance insights are 33% more likely to stay with their employer and report 2X higher engagement.
That’s why the Calabrio ONE suite of employee engagement solutions brings together leading workforce quality, and performance management with AI-powered interaction analytics and business intelligence.
Balancing workloads, automating repetitive tasks, and empowering agents with personalized insights, coaching, and easier collaboration, Calabrio ONE helps employees own their growth—and helps contact centers accelerate theirs.
Elevate Agent and Customer Experiences
Customers want more empathetic, personalized experiences across an array of channels. Calabrio ONE gives your teams a complete solution to turn today’s CX challenges into a competitive advantage.
- Leading Workforce Management Solutions
- Powerful, AI-Driven Interaction Analytics
- Modern, Automated Quality Management
- Unified Performance Management
- Sophisticated Chatbot Analytics Platform

Customer Stories
A trusted ally to leading brands that empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
Calabrio ONE WEM Features
Solutions for the Modern Workforce
When we say comprehensive, we mean it. Calabrio is constantly upgrading existing functionality and innovating new features to meet the workforce management and employee engagement needs of our customers.
How We Help Brands
Trusted, leading-edge tools that enrich and understand human interactions
Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Conversation Intelligence Solutions
Equip Employees to Deliver Customer-Centric Experiences Based on Intelligence
Let your employees act based on the full voice of your customer—heard across all channels—and deliver truly transformative experiences with the help of AI-powered customer intelligence.
Customer Reviews
Leaders in Contact Center Workforce Satisfaction
See why customers choose Calabrio to empower their employees and achieve peak contact center performance.

