Webinars

See how Calabrio leveraged Amazon Connect to help Rackspace, a cloud computing company, manage their remote workforce to identify non-value-added work and enhance their customers’ journey.

As many organizations are returning to the office and families are preparing to send their kids back to school, people are looking for more flexibility and work/life balance than ever before.

Learn about our customer’s unique approach to delivering proactive service solutions, both within and beyond the contact center.

How are you preparing to make the switch to cloud? Watch the webinar to learn what experts recommend.

Every generation brings to the workplace a set of overarching characteristics that are shaped by the events and cultural norms of its day. What has worked for employees of past time may not meet the same needs for the current workforce of today – of which Generation Z makes up nearly 25%.

It’s never been more important for a business to get closer to their customers, understand their needs, and deliver outstanding customer experiences (CX). Buyers expect organizations to put the customer at the center of everything they do.

Gamification doesn’t have to be complicated, but it certainly can create huge gains in the contact center.

Our 2021 state of the contact center survey dives deep into what’s next in this new, cloud-smart era. Watch the webinar on-demand to learn more.

Join this session to hear a wealth of advice and practical tips built up from many years’ experience working with high-profile organisations all around the globe.

Moving to a cloud contact center can prove valuable with virtually limitless resources; fast, cost-effective scalability to accommodate seasonal changes and sustained growth. Watch to learn more.

Recent times have brought a lot of professional changes, with these changes came a heavy focus on ensuring employee satisfaction and engagement, but what about the managers? Watch the webinar to learn more.

The shift to remote work, rise of the cloud and development of customer expectations, among many other factors, means that in 2021, each stage of an agent’s journey with your organization must be re-evaluated. Watch the webinar to learn more.

Listen to customer experience expert Hussein Kamel as he shares his insights from extensive experience with some of the world’s most reputable customer centric organizations in this webinar on-demand.

The fight to achieve a market-leading customer experience (CX) is increasingly feeling like a maelstrom and many firms are struggling to keep up. Watch the webinar to learn more.

Many are embracing the perks of remote working, yet from needing time to oversee third-grade lessons to the potential pause on training, there are challenges for even the very best customer service agent. Watch to learn more.

You asked, we answered! Watch this webinar on-demand to hear the answers to the questions asked about our NextGen WFM by the product experts.

When unpredictable changes impact your contact center’s service levels, your schedule must change on a dime. Watch the webinar to learn more.

Increase productivity and engagement in your contact center by giving your agents the freedom and responsibility they’ve been craving! Watch the webinar to learn more.

Quality management (QM) is essential for achieving these goals, yet QM practices and tools must modernize to remain relevant. Watch the webinar to learn more.

Accurate, streamlined planning is the first step in ensuring your contact center is ready for rapid growth and optimization. Watch the webinar on-demand and learn more about scheduling in Calabrio’s NextGen WFM.

Speech analytics tools have proved invaluable for analyzing the vast amounts of unstructured information pouring into a contact center every day. Watch the webinar to learn more.

The contact center is changing fast—and Calabrio is building the smart, accurate tools you’ll need to more easily predict the ebbs and flows of contact volume. Watch the webinar to learn more.

Calabrio surveyed 300 contact center professionals from a broad range of industries across the U.S. and U.K. to find out what the evolving world of work will look like in their organization. Watch the webinar to learn more.

Learn about the history of the Calabrio WFM platform and how we’re planning for the next-generation WFM platform.

Flexibility in contact centers means many things to many people. Watch the Mitel event to learn more.

Many organizations have rapidly shifted from a physical contact center to one where most, if not all of their team, is working from home. And many made the shift almost overnight.

In times of crisis, this is especially important. If your customers are concerned, anxious, or asking you to help them with a problem, it’s vital to ensure your agents have the right messaging in response.

CX is more important than ever during the current pandemic. Watch the webinar on-demand to learn more.

Jay Baer joins Calabrio for a special broadcast that compares and contrasts the primary feedback mechanisms and when they should be deployed.

Watch the webinar on-demand and learn how to build a performance management strategy that aligns with what customers, agents and businesses really need in today’s era.

Change management has suddenly become a major priority. Is it baked into your contact center strategy? Watch the webinar to learn more.

Learn how people in the customer service and contact center world are dealing with the crisis while still managing a remote and on-site hybrid workforce in their companies.

The work-from-home contact center model has taken on new importance. Many companies are managing fully remote workforces for the first time, or even having to transition their contact center over to the cloud—fast. Watch to learn more.

Learn how you can shape your organizational expectations to guide future actions in times of unpredictability.

Learn about the Calabrio Innovation Center’s new solutions to support contact centers in this time of change.

Now, more than ever, you need to understand what your customers are going through. Your business’ objectives have likely changed dramatically, and your customers are looking for some form of stability right now.

Learn how AI and cloud-based technology is revolutionizing the contact center WFM market.

What does it take to create an agent scorecard that aligns employee goals with the goals of the company? Watch the webinar to learn more.

Learn how to prepare technically for remote working using your Calabrio/Teleopti solutions.

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality customer care.

We’ve brought together a team of experts who shared real-world actionable advice on how to quickly (and successfully) implement a work-from-home migration.

If you’re interested in learning more about how to use analytics to respond to and manage a crisis, listen to our hosting an open forum webinar with some of our top experts.

Poor customer service costs U.S. companies $41 billion every year and you begin to understand why “customer experience” (CX) is a primary focus across our industry. Watch the webinar on demand to learn more.

Learn to unlock your customer-centric intelligence with Analytics capabilities.

Learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.

Learn how analytics can uncover insights in your contact center data.

Watch and explore five specific recommendations for turning potential contact center burdens into customer-centric opportunities.

Watch the webinar on demand and learn modern and effective Workforce Management best practices from Calabrio’s Brad Snedeker.

Tune out the noise and hone in on the most valuable voice-of-the-customer insights with these best practices.

Prepare for the future of customer engagement by learning best practices for upgrading or migrating your WFO technology.