Webinars
Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

For contact center leaders and agents alike, the pressures to deliver exceptional customer experience in an evolving world of work are mounting. To rise to the challenge, contact center leaders are looking for smart workforce management tools that will enable them to get more out of their agents. We’ve been building powerful tools that will optimize the way you schedule, forecast change, manage your agents and more.
Sign up for this four-part webinar series and you’ll learn:
- How NextGen WFM will empower and motivate your agents to perform at the top of their game
- Which WFM core functionality will allow you to forecast change within your business
- How the new and customizable scheduling module will benefit remote contact centers
- Why the key functionality of Calabrio’s WFM matters for you and your agents
Attend each one and be entered in our drawing to win a brand new e-Bike, the Townie Go! 7D.
Upcoming
How to Embrace the Evolved World of Work
On Demand
How to Use Analytics to Manage and Respond to Crisis
Managing a Remote Contact Center Webinar Series
On Demand
Customer Panel: Lessons Learned After Shifting to a Remote Workforce
On Demand
Managing Change in the New Reality
On Demand
Resources to help remote work actually work
On Demand
Forecasting and Scheduling in the New Frontier
On Demand
A Successful CX Strategy Starts with Empathy
On Demand
The Do’s and Don’ts of Creating Agent Scorecards
On Demand
Best Practices for Keeping Remote Employees Engaged
On Demand
Delivering Great Customer Experience in a Work-From-Home Environment
On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center
On Demand
How to Use Analytics to Manage and Respond to Crisis
On Demand
Navigating Data Security and Compliance in a Remote Workplace
On Demand
Which of the 4 Types of Customer Feedback Should You be Using?
April 9 at 10 AM ET / 4 PM CET
Keeping Remote Teams Engaged: Quality Assurance Best Practices

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality.
April 7 at 11 AM BST
Delivering Great Customer Experience in a Work-From-Home Environment

Join this 1-hour webinar to learn how to prepare technically for remote working using your contact center solutions, and perhaps more importantly how to ensure that your customers, people and processes are supported.
Available on Demand

Implement real-world actions to quickly shift your contact center to working from home.

Many of our customers are experiencing a significant increase in customer interactions, as well as new challenges associated with agents working remotely.
All Webinars
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The Two Secrets of Customer Engagement Success
Listen to customer experience expert Hussein Kamel as he shares his insights from extensive experience with some of the world’s most reputable customer centric organizations in this webinar on-demand.
January 18, 2021
Punk Rules for Customer Experience Leaders Coming Out of 2020
The fight to achieve a market-leading customer experience (CX) is increasingly feeling like a maelstrom and many firms are struggling to keep up. Watch the webinar to learn more.
December 1, 2020
A Happy Team Creates Happy Customers: A Success Guide for the New Era
Many are embracing the perks of remote working, yet from needing time to oversee third-grade lessons to the potential pause on training, there are challenges for even the very best customer service agent. Watch to learn more.
November 17, 2020
NextGen WFM – Ask us Anything!
You asked, we answered! Watch this webinar on-demand to hear the answers to the questions asked about our NextGen WFM by the product experts.
October 15, 2020
How to Lead a Modern Workforce
Download the Checklist and learn how to empower your modern workforce with the new Calabrio ONE.
How QA Can Improve WFM
Download the Checklist and learn the critical use cases for improving your WFM strategy with QA.
Intraday and Real-Time Adherence in Calabrio’s NextGen WFM
When unpredictable changes impact your contact center’s service levels, your schedule must change on a dime. Watch the webinar to learn more.
September 24, 2020
The Agent Experience in Calabrio’s NextGen WFM
Increase productivity and engagement in your contact center by giving your agents the freedom and responsibility they’ve been craving! Watch the webinar to learn more.
September 3, 2020
How to Elevate CX with Analytics: A 2020 Guide to Quality Management
Quality management (QM) is essential for achieving these goals, yet QM practices and tools must modernize to remain relevant. Watch the webinar to learn more.
September 2, 2020
Scheduling in Calabrio’s NextGen WFM
Accurate, streamlined planning is the first step in ensuring your contact center is ready for rapid growth and optimization. Watch the webinar on-demand and learn more about scheduling in Calabrio’s NextGen WFM.
August 13, 2020
AI Based Speech Analytics for Actionable Insights
Speech analytics tools have proved invaluable for analyzing the vast amounts of unstructured information pouring into a contact center every day. Watch the webinar to learn more.
July 31, 2020
Forecasting in Calabrio’s NextGen WFM
The contact center is changing fast—and Calabrio is building the smart, accurate tools you’ll need to more easily predict the ebbs and flows of contact volume. Watch the webinar to learn more.
July 23, 2020
Introducing the WFM Toolbox
Download the Datasheet and learn how to save time, streamline your WFM processes and have more flexibility within your contact center.
July 14, 2020
How to Embrace The Evolving World of Work
Calabrio surveyed 300 contact center professionals from a broad range of industries across the U.S. and U.K. to find out what the evolving world of work will look like in their organization. Watch the webinar to learn more.
June 30, 2020
Creating a Solid Gamification Strategy to Engage Employees Near and Far
Gamification can be implemented in almost any situation, but using the right strategy for your contact center can make it much more effective. Watch the webinar to learn more.
June 26, 2020
Laying the Foundation for Calabrio’s Next-Generation WFM
Learn about the history of the Calabrio WFM platform and how we’re planning for the next-generation WFM platform.
June 18, 2020
Leveraging WFM and Reporting
Flexibility in contact centers means many things to many people. Watch the Mitel event to learn more.
June 17, 2020
Customer Panel: Lessons Learned After Shifting to a Remote
Many organizations have rapidly shifted from a physical contact center to one where most, if not all of their team, is working from home. And many made the shift almost overnight.
June 11, 2020
Using Analytics to Make Better Decisions in Times of Crisis
In times of crisis, this is especially important. If your customers are concerned, anxious, or asking you to help them with a problem, it’s vital to ensure your agents have the right messaging in response.
June 9, 2020
Why is CX so darn important?
CX is more important than ever during the current pandemic. Watch the webinar on-demand to learn more.
June 5, 2020
Responding to crisis: WFO for Contact Tracing
Contact Tracing is needed to stop the spread of COVID-19. Calabrio’s smart tech can help.
Which of the 4 Types of Customer Feedback Should You be Using?
Jay Baer joins Calabrio for a special broadcast that compares and contrasts the primary feedback mechanisms and when they should be deployed.
May 27, 2020
New Standards in Customer Contact Performance
Watch the webinar on-demand and learn how to build a performance management strategy that aligns with what customers, agents and businesses really need in today’s era.
Managing Change in the New Reality
Change management has suddenly become a major priority. Is it baked into your contact center strategy? Watch the webinar to learn more.
May 21, 2020
WFO in a post-crisis world
Learn how people in the customer service and contact center world are dealing with the crisis while still managing a remote and on-site hybrid workforce in their companies.
May 20, 2020
Resources to Help Make Remote Work Actually Work
The work-from-home contact center model has taken on new importance. Many companies are managing fully remote workforces for the first time, or even having to transition their contact center over to the cloud—fast. Watch to learn more.
May 14, 2020
Forecasting and Scheduling in the New Frontier
Learn how you can shape your organizational expectations to guide future actions in times of unpredictability.
May 7, 2020
Boost Your Current Work Strategy with Solutions Delivered by the Calabrio Innovation Center
Learn about the Calabrio Innovation Center’s new solutions to support contact centers in this time of change.
May 5, 2020
A Successful CX Strategy Starts with Empathy
Now, more than ever, you need to understand what your customers are going through. Your business’ objectives have likely changed dramatically, and your customers are looking for some form of stability right now.
April 30, 2020
The Future of WFM: What’s Required
Learn how AI and cloud-based technology is revolutionizing the contact center WFM market.
April 14, 2020
The Do’s and Don’ts of Creating Agent Scorecards
What does it take to create an agent scorecard that aligns employee goals with the goals of the company? Watch the webinar to learn more.
Navigating Data Security and Compliance in a Remote Workplace
Protecting customer and employee’s personal information is a process that must be handled with care and continue to hold top priority.
April 9, 2020
Delivering Great Customer Experience in a Work-From-Home Environment
Learn how to prepare technically for remote working using your Calabrio/Teleopti solutions.
Tags: webinar
April 8, 2020
Q&A for Using Analytics to Manage and Respond to Crisis
The core of analytics is trying to understand all the interactions that agents have with your customers. In times of crisis, this is especially important. Learn more insights from our recent webinar.
April 7, 2020
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