Webinars

Learn to leverage customer experiences and create impactful interactions at every touchpoint through innovative technology.

Watch and explore five specific recommendations for turning potential contact center burdens into customer-centric opportunities.

Watch the webinar on demand and learn modern and effective Workforce Management best practices from Calabrio’s Brad Snedeker.

Tune out the noise and hone in on the most valuable voice-of-the-customer insights with these best practices.

Prepare for the future of customer engagement by learning best practices for upgrading or migrating your WFO technology.

Learn about the results of a Calabrio survey of more than 1,000 agents in the U.S. and the U.K. about the key challenges facing contact center teams today.

The virtues of approaching WFM from an enterprise perspective enables you to quickly align your workforce with your workload and deliver a more consistent customer experience.

Watch the webinar and learn how your adherence policy carries in meeting goals and employee morale.

Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.

Watch the webinar and learn to build a successful data strategy with WFM software.

How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact center analytics to boost your bottom line.

Learn why adding analytics can help you gain the intelligence needed to turn an average contact center into an exceptional one.

Leverage the latest analytics capabilities to understand your customers, identify issues and opportunities and drive smarter decision-making in the contact center and across the business.

Scheduling your workforce can be a complicated task. Watch this webinar on demand to learn what it takes to forecast effectively in a multi-channel, multi-skilled world.

Managing the staffing for a single-site contact center is daunting enough with skill-based routing and today’s multi-media interactions. Watch the webinar to learn more.

Learn in this webinar why taking your contact center technology to the cloud is no leap of faith.

Don’t let your cadenced reports bite back. Learn tips and tricks of creating and maintaining a healthy report system that will turn your business into a safe haven from zombie reports.

Watch this webinar to see an overview of Calabrio ONE V10.4, which includes 15 new enhancements and features. Plus, get an in-depth demo of one of the most exciting features of V10.4, Calabrio ONE’s Advanced Forecasting tool.

Teleperformance China accelerates its account implementation and streamlines its customer service processes with Teleopti WFM.

Learn how Calabrio ONE v11 is elevating the contact center and changing the way businesses like yours work.

Learn how to take your WFM strategy to the next level and eliminate these 5 common pain point to create a win-win environment for both managers and agents.

Learn about the history of speech analytics technology and the many benefits that customer analytics can provide across your organization.

This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization.

Watch the second installation of the Scheduling School series and learn how an advanced WFM tool can make center life easier and scheduling more dynamic – along with tips and techniques on getting optimized schedules in an efficient way.

Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.

See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.

Watch this webinar to learn how AI will become integrated within the contact center environments of the future.

Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.

In this webinar, you’ll learn how to partner with business leaders to review the risks and opportunities to achieving service goals, while also fulfilling the needs of your agents.

This third section of the Scheduling School series explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.

Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.

Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.

Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.

Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.

Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.

Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.

Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.

Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.

Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.

When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.

Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.

This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.

Learn strategies to effectively communicate the importance of business intelligence in the contact center.

Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.

This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.

Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.

In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.

Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.