Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.
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When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.
August 23, 2018
Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.
July 25, 2018
Learn tips and tricks on how to make the most out of your C3 experience from conference veterans Beth Bax and Kate Gosewisch.
July 24, 2018
Watch this webinar to learn how AI will become integrated within the contact center environments of the future.
July 10, 2018
Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
May 1, 2018
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact center analytics to boost your bottom line.
March 23, 2018
Don’t let your cadenced reports bite back. Learn tips and tricks of creating and maintaining a healthy report system that will turn your business into a safe haven from zombie reports.
March 22, 2018
Learn about the results of a Calabrio survey of more than 1,000 agents in the U.S. and the U.K. about the key challenges facing contact center teams today.
February 8, 2018
This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization.
November 23, 2017
Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.
October 27, 2017
In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.
Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.
August 3, 2017
Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.
May 4, 2017
See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.
Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.
Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.
Learn about the history of speech analytics technology and the many benefits that customer analytics can provide across your organization.
Prepare for the future of customer engagement by learning best practices for upgrading or migrating your WFO technology.
Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.
Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.
May 3, 2017
The virtues of approaching WFM from an enterprise perspective enables you to quickly align your workforce with your workload and deliver a more consistent customer experience.
Tune out the noise and hone in on the most valuable voice-of-the-customer insights with these best practices.
Leverage the latest analytics capabilities to understand your customers, identify issues and opportunities and drive smarter decision-making in the contact center and across the business.
Learn strategies to effectively communicate the importance of business intelligence in the contact center.
Learn why adding analytics can help you gain the intelligence needed to turn an average contact center into an exceptional one.
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