upcoming events

Discover how to intelligently weave business need and schedule flexibility together to lower attrition, increase agent satisfaction, and retain top talent in a competitive space.

Wondering what all the buzz is about AI? Explore how AI can be a transformative force, not just improving but revolutionizing your agent and customer experiences.

Uncover how your organization can use metadata to effectively categorize calls and why it is vital for a strong search and playback strategy.

How can you enhance the quality of your chatbot interactions—while holding onto the cost-efficiencies of these virtual agents?

Please join us as we discuss how to grow your realm of influence in your organization and how our workforce management platform can help you achieve faster growth.

Watch Calabrio’s Hussein Kamel as he discusses Service Level and how to secure solid service delivery over time.

Join our expert panel, featuring customer experience extraordinaire Shep Hyken, to uncover insights from Calabrio’s 2021 original research on agent well-being and the health of the contact center.

Moving to a cloud contact center can prove valuable with virtually limitless resources; fast, cost-effective scalability to accommodate seasonal changes and sustained growth. Watch to learn more.