With You Every Step of the Way
Becoming a Calabrio customer can mean change for your whole organization. Luckily, you have a Calabrio customer success manager, who will act as your guide, advocate and advisor, throughout your Calabrio journey. Dedicated to making you successful with Calabrio ONE, your customer success manager will offer responsiveness and world-class follow up and will be your go-to contact for daily account needs.
The Role of the Customer Success Manager
Your Calabrio customer success manager (CSM) is your advocate within Calabrio, providing seamless communication and support throughout your Calabrio experience.
Your CSM will serve as your internal champion within Calabrio headquarters, working to assemble the resources you need to utilize your Calabrio products to their absolute maximum, driving the most possible value from your investment.
Keeping You Informed
Your CSM will keep you up-to-date on what’s new and coming next in Calabrio ONE, ensuring you’re prepared and aware of products, features and functionality you may need.
Your CSM will ensure you’re getting the most out of your support agreement, assist with seat additions and help reassess your needs as you navigate your annual renewal.
What to Expect as a Customer
Hear how Calabrio partners with customers during the entire onboarding process until you are successfully launched.