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Welcome to the Calabrio Academy
The Calabrio Academy is our video self-service library. These videos offer engaging growth opportunities for the entire contact center community. Learning has never been easier. Check out how to achieve excellent customer service, how to build a better team, how to better understand your analytics and much more!
The Secret to Understanding Analytics
Our featured video comes from our Analytics for the Masses channel and explains the non-technical secret to understanding analytics and why it’s had such a rise in popularity.