Customer Success Stories - Calabrio

Our Customers Rely on Calabrio

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

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Case Studies & Testimonials
Delta Dental of Minnesota Improves First Contact Resolution by 20%

Case Studies & Testimonials
Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring

Case Studies & Testimonials
GE Appliances Modernizes its Contact Center with Calabrio WFM and Amazon Connect

Case Studies & Testimonials
Cloud Solution Enables Greater Western Water to Pivot During COVID-19 Pandemic

Case Studies & Testimonials
Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents

Case Studies & Testimonials
DISH Network provides scheduling flexibility for their remote agents

Case Studies & Testimonials
National Express Saves Over Five Hours Per Week on Scheduling

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Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic

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National Debt Relief increases productivity while maintaining customer service levels

Case Studies & Testimonials
Delta Air Lines Migrates WFM to the Microsoft Azure Cloud

Case Studies & Testimonials
Teleperformance China Streamlines Outsourcing Projects and Customer Service

Case Studies & Testimonials
Calabrio Analytics Gives Idaho Central Credit Union Real-Time, Actionable Insights

Case Studies & Testimonials
Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Case Studies & Testimonials
Bluegrass Cellular Uses Analytics to Foster Genuine Customer Interactions

3 award winning wfo analytics
Case Studies & Testimonials
2020 Calabrio Analytics Competition: 3 Award-Winning Analytics Success Stories

Case Studies & Testimonials
Calabrio Analytics Provides Customer Insights for Superior Propane

Case Studies & Testimonials
2019 Calabrio Analytics Competition: 3 Award-Winning Analytics Success Stories

Case Studies & Testimonials
Rentalcars.com Embraces WFM to Support Global, Seasonal Contact Center Needs

Case Studies & Testimonials
Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE

Case Studies & Testimonials
Paychex Immediately Improves Contact Center Efficiencies Across the Board

Case Studies & Testimonials
Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

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Assurity Moves to the Cloud to Accommodate a Growing Contact Center

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CentraCare Centralizes Contact Center and Sees Consistent Service Levels

Case Studies & Testimonials
Fexco Improves Outsourced Contact Center Services with Automated WFM

Case Studies & Testimonials
Boston Children’s Hospital Delivers World-Class Customer Experiences with Calabrio

Case Studies & Testimonials
Grand Canyon Education Boosts Collaboration and Transparency with Quality Assurance Program

Case Studies & Testimonials
Zen Internet Grows Contact Center Efficiencies with Modern, Automated WFM

Case Studies & Testimonials
Shopify Expands Operations to Schedule a Global, Remote Workforce

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE

Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE

Case Studies & Testimonials
Telia Uses Automated WFM to Transform Its Entire Customer Experience

Case Studies & Testimonials
Calabrio Advanced Reporting Saves Cygnific 30 Days of Productivity

Case Studies & Testimonials
Calabrio Enables City of Vancouver to Schedule the Right Resources at the Right Time

Case Studies & Testimonials
E.ON increases availability with flexible scheduling

Case Studies & Testimonials
Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM

Case Studies & Testimonials
Axa Seguros Mexico Sees ROI in Just 3-6 Months with Calabrio

Case Studies & Testimonials
CEGA Group Taps Automated WFM for Smarter Contact Center Scheduling

Case Studies & Testimonials
Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care

Case Studies & Testimonials
Desert Schools Federal Credit Union Smooths Contact Center Operations with Calabrio ONE

Case Studies & Testimonials
OTTO Streamlines Processes and Engages Employees with WFM Debut

Case Studies & Testimonials
Republic Services Increases Sales and Revenue with Calabrio ONE

Case Studies & Testimonials
Equiniti Achieves Optimal Scheduling and Accurate Forecasting

Case Studies & Testimonials
Polaris Measures Multi-Channel Interactions

Case Studies & Testimonials
Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh

Case Studies & Testimonials
Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics

Case Studies & Testimonials
Broad River Retail Elevates Service Levels by 20% with Teleopti WFM

Case Studies & Testimonials
Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce

Case Studies & Testimonials
Flight Centre Reduces Hold Times with Calabrio

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