Customer Success Stories - Calabrio

Our Customers Rely on Calabrio

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

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10th Annual Strategic Customer Excellence Summit

 Is your company ready for the latest trends and innovations to make sure you are bettering your customer experience at your full potential?

April 14, 2021


Register today for The 2021 Virtual Summit for Workforce Management and look forward to three weeks of WFM sessions, networking, and fun!

UC Summit

Leading vendors will help you identify, adapt and overcome the challenges involved in specifying communication, collaboration and customer experience technologies.

January 26, 2021

Public Sector


September 16, 2020



July 16, 2020

Calabrio One Overview

Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.

Calabrio One Overview

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April 18, 2019



April 17, 2019

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