Case Studies & Testimonials
Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
CALABRIO NAMED ONLY MAY 2019 GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE FOR WORKFORCE ENGAGEMENT MANAGEMENT
Read a complimentary copy of the 2019 Gartner Peer Insights ‘Voice of the Customer’: Workforce Engagement Management Market report to learn more about Calabrio’s Customers’ Choice distinction and why Calabrio is ranked by its customers as a leading workforce optimization vendor.
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2020 Analytics Competition: Predictive analytics helps ICCU increase NPS by nearly 20% in only two months
With actionable data and real-time analytics at their fingertips, agents are empowered to self-assess their customer interactions.
December 2, 2020
Analyzing hold times among new agents helps Thomson Reuters pinpoint training opportunities.
Improving agent apologies decreases formal customer complaints by 43%, while growing rep satisfaction by 26%.
Check out how the winners of the second annual Calabrio Analytics Competition were able to improve NPS, decrease hold times and lower customer escalations with Calabrio Analytics.
Bluegrass Cellular frees and redirects scarce technical support resources from routine calls to escalated customer concerns
By eliminating unnecessary calls to its Tier 2 Tech Support team, Bluegrass Cellular customers are happier and more satisfied.
July 31, 2020
Radial turns curiosity around “advocacy language” into award-winning Calabrio Analytics Competition project
Radial saw dramatic improvements in customer satisfaction and metrics related to customer perceptions, such as rep knowledge and rep demeanor.
Superior Propane implemented a multi-pronged strategy incorporating increased agent empowerment, process improvements and agent training to improve customer retention and AHT.
The first annual Calabrio Analytics Competition bestowed honors upon three companies for the incredible work accomplished using Calabrio Analytics to improve and advance their contact center operations. Download the Ebook to learn more
January 2, 2020
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
December 20, 2019
Rentalcars.com increases employee engagement in its 24-hour multi-lingual contact center with Calabrio Teleopti WFM.
December 19, 2019
Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.
December 18, 2019
National Express schedules 180 frontline staff to handle customer interactions with Calabrio Teleopti WFM.
December 17, 2019
Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.
December 16, 2019
Support Services Group increases productivity by 5% with Calabrio Teleopti WFM. Read to learn more.
December 15, 2019
Assurity Raises the bar for Customer Service While Seamlessly Managing a Fourfold Increase In Contact Center Size
Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE
December 14, 2019
Calabrio Teleopti WFM Insights improves Addison Lee’s reporting and unleashes their analytics genius.
December 13, 2019
CentraCare Uses Calabrio ONE to Permit Visibility Into Forecasts and Schedules Allowing Agents to Work From Home
Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
December 12, 2019
Hear how Calabrio Teleopti WFM has impacted Fexco’s contact center operations.
December 11, 2019
Grand Canyon University achieves collaborative QA with Calabrio.
December 8, 2019
Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.
April 18, 2019
Zen found a true WFM partner to help their agents take control of their schedules with Calabrio Teleopti WFM.
January 22, 2019
Shopify uses Calabrio Teleopti WFM and built new guidelines for scheduling, optimized for growth across regions and languages.
January 1, 2019
Telia optimizes their customer journey at every touchpoint with Calabrio Teleopti WFM.
January 1, 2018
Halo BCA and Calabrio work in tandem to uphold BCA’s motto to be ‘Always by your side.’
Teleperformance China accelerates its account implementation and streamlines its customer service processes with Calabrio Teleopti WFM.
Calabrio Analytics provides insights into customer sentiment after a major policy change.
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