Customer Success Stories - Calabrio

Our Customers Rely on Calabrio

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience

May 25, 2021


The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities.

May 20, 2021

UC Summit

Leading vendors will help you identify, adapt and overcome the challenges involved in specifying communication, collaboration and customer experience technologies.

January 26, 2021

Public Sector


September 16, 2020



July 16, 2020

Calabrio One Overview

Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.

Calabrio One Overview

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April 18, 2019



April 17, 2019

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