Customer Success Stories | Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

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Found 43 Results
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CentraCare Uses Calabrio ONE to Permit Visibility Into Forecasts and Schedules Allowing Agents to Work From Home


Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home

October 3, 2019


Assurity Raises the bar for Customer Service While Seamlessly Managing a Fourfold Increase In Contact Center Size


Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE


Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE


Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.

June 3, 2019


Calabrio One Overview


Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.

Calabrio One Overview

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April 18, 2019


Healthcare


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April 17, 2019









Paychex gets organizational-level insights from Calabrio


Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

February 22, 2019


CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO


Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.


Radial Builds Industry-Leading Analytics Program with Calabrio ONE


Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

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Contact Center Quality Assurance: From Negative Stigma to Team Success


Grand Canyon University achieves collaborative QA with Calabrio.

February 21, 2019


Speaker Spotlight


At C3, César Martínez shared his best practices for WFO change management.

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January 21, 2019


Speaker Spotlight


At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

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Speaker Spotlight


At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.

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Speaker Spotlight


At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.

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Speaker Spotlight


At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.

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Speaker Spotlight


At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.

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Speaker Spotlight


At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.

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Speaker Spotlight


At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.

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To Bring the Human Element Back to Call Centers, It’s All About the Data


Houston Methodist improves agent coaching with Calabrio ONE.

January 18, 2019


Major Insurance Customer Provides Better Service and Stays Competitive


Calabrio Analytics provides insights into customer sentiment after a major policy change.

January 17, 2019


New York Community Bancorp Chooses Calabrio Over Aspect


New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

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January 2, 2019


AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE


AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

November 30, 2018


AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months


Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.


Forrester Research: The ROI of Calabrio ONE


Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

November 27, 2018


City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM


The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

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May 29, 2018


Polaris Improves Customer Experience with Calabrio ONE


Powersports Vehicle Manufacturer improves multichannel customer service.

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April 22, 2018


Republic Services Increases Sales and Revenue with Calabrio ONE


Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

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April 21, 2018


Virteva Gains Deep Business Insights with Calabrio ONE


IT managed service provider streamlines contact center operations and improves quality.

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April 20, 2018


Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce


IT Services Company streamlines multiple contact centers with Calabrio ONE.

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Cygnific Automates Reporting with Calabrio Advanced Reporting


Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

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Page 1 of 2
  • Topics

CentraCare Uses Calabrio ONE to Permit Visibility Into Forecasts and Schedules Allowing Agents to Work From Home

Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home

Assurity Raises the bar for Customer Service While Seamlessly Managing a Fourfold Increase In Contact Center Size

Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE

Boston Children’s Hospital + Calabrio

Boston Children’s Hospital uses Calabrio to create world-class customer experiences.

Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE

Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.

Credit Union of Colorado Boosts CSAT Scores with Calabrio

See how the Credit Union of Colorado uses Calabrio solutions to maximize agent and customer satisfaction levels.

Polaris Improves Customer Experience with Calabrio ONE

Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call center operations. Read the full case study here.

Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio

Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio

Emblem Health Enjoys Great Customer Service with Calabrio

Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover

Paychex gets organizational-level insights from Calabrio

Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO

Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.

Radial Builds Industry-Leading Analytics Program with Calabrio ONE

Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Contact Center Quality Assurance: From Negative Stigma to Team Success

Grand Canyon University achieves collaborative QA with Calabrio.

Speaker Spotlight

At C3, César Martínez shared his best practices for WFO change management.

Speaker Spotlight

At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

Speaker Spotlight

At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.

Speaker Spotlight

At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.

Speaker Spotlight

At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.

Speaker Spotlight

At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.

Speaker Spotlight

At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.

Speaker Spotlight

At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.

To Bring the Human Element Back to Call Centers, It’s All About the Data

Houston Methodist improves agent coaching with Calabrio ONE.

Major Insurance Customer Provides Better Service and Stays Competitive

Calabrio Analytics provides insights into customer sentiment after a major policy change.

Smile Brands Group Increases Contact Center Productivity with Calabrio

Smile Brand has experienced reduced costs, improved contact center efficiency and improved employee satisfaction since deploying Calabrio ONE.

Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh

Vitas Healthcare has experienced increased insights into customer behavior since deploying Calabrio software. Read how here.

California Department of Health Care Services Increases Customer Satisfaction Rate by >45% After Deploying Calabrio

California Department of Healthcare Services saw an ROI in 3-6 months after deploying Calabrio ONE.

Large Enterprise Hospitality Company

A large enterprise hospitality company chose Calabrio ONE to analyze their contact center data and gain business insights.

Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling

Read the case study to learn how a large enterprise hospitality company uses dynamic scheduling and evaluation calibration to engage their workforce.

Medium Enterprise Hospitality Company Highly Recommends Calabrio

A medium enterprise hospitality company replaced their previous WFO solution with Calabrio ONE due to its seamless integration with Cisco. Read the case study here.

Flight Centre Reduces Hold Times with Calabrio

Flight Centre saw a return on investment (ROI) in 6-9 months after deploying Calabrio software.

Fortune 500 Telecommunications Services Company Leaves Verint, Sees Over 35% Improvement in Customer Satisfaction with Calabrio

Read how a fortune 500 company increased customer satisfaction rates by more than 35% since deploying Calabrio ONE.

Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE

A large enterprise telecommunications and cable service company uses Calabrio ONE to enhance their employee engagement and customer experience strategies.

Shaw Communications Improves Customer Satisfaction by Gaining Insight into Customer Behavior with Calabrio ONE

Shaw Communications increased customer satisfaction by 15% after deploying Calabrio software.

Fortune 500 Company Chooses Calabrio Over Aspect

A fortune 500 company saw a 6-9 month return on investment (ROI) after deploying Calabrio software.

Large Enterprise Retail Company Chose the Unified Calabrio ONE Suite

Large enterprise retailer chose Calabrio for its scalability and ease of use. Read the case study here.

Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite

A large retail enterprise company wanted Calabrio’s new features and functionality across all of their contact centers. Read the full case study here.

Desert Schools Federal Credit Union Smooths Contact Center Operations with Calabrio ONE

Desert Schools Federal Credit Union replaced their NICE and Aspect systems with Calabrio ONE and reduced agent turnover. Read the full case study here.

New York Community Bancorp Chooses Calabrio Over Aspect

New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature

A Middle Eastern bank chose Calabrio ONE and gained a technology refresh coupled with modern architecture.

European Bank Leverages Calabrio ONE to Monitor Compliance

A European bank replaced their NICE system with Calabrio ONE to reduce their total cost of ownership.

Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio

Read this case study to learn how Broadway Bank experienced increased employee engagement after deploying Calabrio ONE.

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE

See how Erie Insurance achieved less than a 5% turnover rate since deploying Calabrio ONE.

Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE

Read how Americo Financial Life and Annuity increased their customer satisfaction rates by up to 20% since deploying Calabrio.

Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio

Learn how a medium enterprise insurance company increased the productivity of their contact center by 10-30% after deploying Calabrio software.

Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio

This case study of a medium enterprise insurance company is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

4 Must-Have Tips to Improve Customer Experience

Download the tipsheet to learn 4 ways to improve the customer experience within your insurance company.

AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE

AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months

Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.

Forrester Research: The ROI of Calabrio ONE

Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM

The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

Polaris Improves Customer Experience with Calabrio ONE

Powersports Vehicle Manufacturer improves multichannel customer service.

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