Customer Success Stories | Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

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Found 18 Results
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Why Calabrio Video


Find out why customers choose Calabrio for their contact center solutions.  

June 7, 2017


Workforce Management Testimonial Video


Proven impacts of Calabrio Workforce Management—straight from our customers.


Calabrio Analytics Testimonial Video


Proven impacts of Calabrio Analytics—straight from our customers.


Quality Management Testimonial Video


Proven impacts of Calabrio Quality Management — straight from our customers.


Call Recording Testimonial Video


Proven impacts of Calabrio Call Recording—straight from our customers.


Clothing Retailer Manages Escalations with Calabrio Analytics


Retailer develops contact center agent training with the help of Calabrio Analytics.

April 20, 2017


Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics


Coffee Company tracks coupon effectiveness with Calabrio Analytics.


Consumer Products Company Improves Customer Experience with Calabrio ONE


Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.


Credit Union Streamlines Contact Center with Calabrio ONE


Midwestern Credit Union gains contact center efficiency with Calabrio ONE.


Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management


Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.


Medical Center Monitors HIPAA Compliance with Calabrio Analytics


Hospital avoids compliance fines with Calabrio Analytics


Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics


Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

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Virteva Gains Deep Business Insights with Calabrio ONE


IT managed service provider streamlines contact center operations and improves quality.

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Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce


IT Services Company streamlines multiple contact centers with Calabrio ONE.

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Republic Services Increases Sales and Revenue with Calabrio ONE


Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

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Cygnific Automates Reporting with Calabrio Advanced Reporting


Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

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Polaris Improves Customer Experience with Calabrio ONE


Powersports Vehicle Manufacturer improves multichannel customer service.

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City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM


The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

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March 29, 2017


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