Customer Success Stories - Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

CALABRIO NAMED ONLY MAY 2019 GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE FOR WORKFORCE ENGAGEMENT MANAGEMENT

Read a complimentary copy of the 2019 Gartner Peer Insights ‘Voice of the Customer’: Workforce Engagement Management Market report to learn more about Calabrio’s Customers’ Choice distinction and why Calabrio is ranked by its customers as a leading workforce optimization vendor.

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Found 51 Results
Page 1 of 2

Radial Builds Industry-Leading Analytics Program with Calabrio ONE


Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Radial Logo

December 20, 2019


Rentalcars.com uses WFM technology to support a workforce of 40 languages and 80 nationalities


Rentalcars.com increases employee engagement in its 24-hour multi-lingual contact center with Calabrio Teleopti WFM.

December 19, 2019


Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE


Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.

December 18, 2019


National Express keeps passengers on the move with Teleopti’s cloud-based WFM automation


National Express schedules 180 frontline staff to handle customer interactions with Calabrio Teleopti WFM.

December 17, 2019


Paychex gets organizational-level insights from Calabrio


Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

December 16, 2019


Real-Time, Cloud WFM Enables Fast Growth at Support Services Group


Support Services Group increases productivity by 5% with Calabrio Teleopti WFM. Read to learn more.

December 15, 2019


Assurity Raises the bar for Customer Service While Seamlessly Managing a Fourfold Increase In Contact Center Size


Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE

December 14, 2019


Read how Addison Lee have been using Calabrio Teleopti WFM Insights to improve their reporting


Calabrio Teleopti WFM Insights improves Addison Lee’s reporting and unleashes their analytics genius.

December 13, 2019


CentraCare Uses Calabrio ONE to Permit Visibility Into Forecasts and Schedules Allowing Agents to Work From Home


Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home

December 12, 2019


Fexco executes their customer experience and employee engagement vision with Calabrio Teleopti WFM


Hear how Calabrio Teleopti WFM has impacted Fexco’s contact center operations.

December 11, 2019


Contact Center Quality Assurance: From Negative Stigma to Team Success


Grand Canyon University achieves collaborative QA with Calabrio.

December 8, 2019


Calabrio One Overview


Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.

Calabrio One Overview

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April 18, 2019


Healthcare


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April 17, 2019









Shopify Grows and Diversifies Customer Service with Calabrio Teleopti WFM


Shopify uses Calabrio Teleopti WFM and built new guidelines for scheduling, optimized for growth across regions and languages.

January 1, 2019


Telia revolutionized their contact center and retail planning process with Calabrio Teleopti WFM


Telia optimizes their customer journey at every touchpoint with Calabrio Teleopti WFM.

January 1, 2018


Halo BCA trusts in Calabrio Teleopti WFM to successfully manage upcoming growth


Halo BCA and Calabrio work in tandem to uphold BCA’s motto to be ‘Always by your side.’


Teleperformance China streamlines its outsourcing projects and customer service with Calabrio


Teleperformance China accelerates its account implementation and streamlines its customer service processes with Calabrio Teleopti WFM.


Major Insurance Customer Provides Better Service and Stays Competitive


Calabrio Analytics provides insights into customer sentiment after a major policy change.


Medical Center Monitors HIPAA Compliance with Calabrio Analytics


Hospital avoids compliance fines with Calabrio Analytics


Cygnific Automates Reporting with Calabrio Advanced Reporting


Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

Cygnific Logo

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City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM


The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

City of Vancouver Logo


E.ON increases availability with flexible scheduling


E.ON uses Calabrio Teleopti WFM to have a presence where its customers are.


Polaris Improves Customer Experience with Calabrio ONE


Powersports Vehicle Manufacturer improves multichannel customer service.

Polaris Logo


New York Community Bancorp Chooses Calabrio Over Aspect


New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

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Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM


Jysk Fynske Meider uses Calabrio Teleopti WFM to offer management clear insights and measure its contact center’s targets.


AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months


Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.


CEGA gains time and cost savings using Calabrio Teleopti WFM


Calabrio Teleopti WFM helped CEGA maintain high levels of customer service and staff engagement.


Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics


Coffee Company tracks coupon effectiveness with Calabrio Analytics.


Credit Union Streamlines Contact Center with Calabrio ONE


Midwestern Credit Union gains contact center efficiency with Calabrio ONE.


Page 1 of 2
  • Topics

Radial Builds Industry-Leading Analytics Program with Calabrio ONE

Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Rentalcars.com uses WFM technology to support a workforce of 40 languages and 80 nationalities

Rentalcars.com increases employee engagement in its 24-hour multi-lingual contact center with Calabrio Teleopti WFM.

Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE

Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.

National Express keeps passengers on the move with Teleopti’s cloud-based WFM automation

National Express schedules 180 frontline staff to handle customer interactions with Calabrio Teleopti WFM.

Paychex gets organizational-level insights from Calabrio

Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

Support Services Group increases productivity by 5% with Calabrio Teleopti WFM. Read to learn more.

Assurity Raises the bar for Customer Service While Seamlessly Managing a Fourfold Increase In Contact Center Size

Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE

Read how Addison Lee have been using Calabrio Teleopti WFM Insights to improve their reporting

Calabrio Teleopti WFM Insights improves Addison Lee’s reporting and unleashes their analytics genius.

CentraCare Uses Calabrio ONE to Permit Visibility Into Forecasts and Schedules Allowing Agents to Work From Home

Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home

Fexco executes their customer experience and employee engagement vision with Calabrio Teleopti WFM

Hear how Calabrio Teleopti WFM has impacted Fexco’s contact center operations.

Boston Children’s Hospital + Calabrio

Boston Children’s Hospital uses Calabrio to create world-class customer experiences.

Contact Center Quality Assurance: From Negative Stigma to Team Success

Grand Canyon University achieves collaborative QA with Calabrio.

Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio

Read this case study to learn how Broadway Bank experienced increased employee engagement after deploying Calabrio ONE.

Shopify Grows and Diversifies Customer Service with Calabrio Teleopti WFM

Shopify uses Calabrio Teleopti WFM and built new guidelines for scheduling, optimized for growth across regions and languages.

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE

See how Erie Insurance achieved less than a 5% turnover rate since deploying Calabrio ONE.

Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE

Read how Americo Financial Life and Annuity increased their customer satisfaction rates by up to 20% since deploying Calabrio.

Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio

Learn how a medium enterprise insurance company increased the productivity of their contact center by 10-30% after deploying Calabrio software.

Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio

This case study of a medium enterprise insurance company is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite

A large retail enterprise company wanted Calabrio’s new features and functionality across all of their contact centers. Read the full case study here.

Telia revolutionized their contact center and retail planning process with Calabrio Teleopti WFM

Telia optimizes their customer journey at every touchpoint with Calabrio Teleopti WFM.

Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature

A Middle Eastern bank chose Calabrio ONE and gained a technology refresh coupled with modern architecture.

Smile Brands Group Increases Contact Center Productivity with Calabrio

Smile Brand has experienced reduced costs, improved contact center efficiency and improved employee satisfaction since deploying Calabrio ONE.

Halo BCA trusts in Calabrio Teleopti WFM to successfully manage upcoming growth

Halo BCA and Calabrio work in tandem to uphold BCA’s motto to be ‘Always by your side.’

Medium Enterprise Hospitality Company Highly Recommends Calabrio

A medium enterprise hospitality company replaced their previous WFO solution with Calabrio ONE due to its seamless integration with Cisco. Read the case study here.

Teleperformance China streamlines its outsourcing projects and customer service with Calabrio

Teleperformance China accelerates its account implementation and streamlines its customer service processes with Calabrio Teleopti WFM.

Major Insurance Customer Provides Better Service and Stays Competitive

Calabrio Analytics provides insights into customer sentiment after a major policy change.

Medical Center Monitors HIPAA Compliance with Calabrio Analytics

Hospital avoids compliance fines with Calabrio Analytics

Cygnific Automates Reporting with Calabrio Advanced Reporting

Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM

The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

E.ON increases availability with flexible scheduling

E.ON uses Calabrio Teleopti WFM to have a presence where its customers are.

Polaris Improves Customer Experience with Calabrio ONE

Powersports Vehicle Manufacturer improves multichannel customer service.

Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio

Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio

New York Community Bancorp Chooses Calabrio Over Aspect

New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM

Jysk Fynske Meider uses Calabrio Teleopti WFM to offer management clear insights and measure its contact center’s targets.

Large Enterprise Hospitality Company

A large enterprise hospitality company chose Calabrio ONE to analyze their contact center data and gain business insights.

AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months

Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.

CEGA gains time and cost savings using Calabrio Teleopti WFM

Calabrio Teleopti WFM helped CEGA maintain high levels of customer service and staff engagement.

Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics

Coffee Company tracks coupon effectiveness with Calabrio Analytics.

European Bank Leverages Calabrio ONE to Monitor Compliance

A European bank replaced their NICE system with Calabrio ONE to reduce their total cost of ownership.

Desert Schools Federal Credit Union Smooths Contact Center Operations with Calabrio ONE

Desert Schools Federal Credit Union replaced their NICE and Aspect systems with Calabrio ONE and reduced agent turnover. Read the full case study here.

Fortune 500 Company Chooses Calabrio Over Aspect

A fortune 500 company saw a 6-9 month return on investment (ROI) after deploying Calabrio software.

Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE

A large enterprise telecommunications and cable service company uses Calabrio ONE to enhance their employee engagement and customer experience strategies.

Credit Union Streamlines Contact Center with Calabrio ONE

Midwestern Credit Union gains contact center efficiency with Calabrio ONE.

Successful WFM implementation supports employee engagement at OTTO Service Centers

OTTO accelerates forecasting activities for millions of shifts with Calabrio Teleopti WFM.

Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling

Read the case study to learn how a large enterprise hospitality company uses dynamic scheduling and evaluation calibration to engage their workforce.

Republic Services Increases Sales and Revenue with Calabrio ONE

Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

Equiniti uses Calabrio Teleopti WFM to empower their agents with gamification and self-scheduling

Read how Equiniti improved customer experience and reduced the impact of unforeseen change in their contact center.

Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management

Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.

Polaris Improves Customer Experience with Calabrio ONE

Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call center operations. Read the full case study here.

Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics

Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

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