Customer Success Stories | Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

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Found 31 Results
Page 1 of 1

Paychex gets organizational-level insights from Calabrio


Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

February 22, 2019


CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO


Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.


Radial Builds Industry-Leading Analytics Program with Calabrio ONE


Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Radial Logo


Contact Center Quality Assurance: From Negative Stigma to Team Success


Grand Canyon University achieves collaborative QA with Calabrio.

February 21, 2019


Speaker Spotlight


At C3, César Martínez shared his best practices for WFO change management.

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January 21, 2019


Speaker Spotlight


At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

Tags:


Speaker Spotlight


At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.

Tags:


Speaker Spotlight


At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.

Tags:


Speaker Spotlight


At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.

Tags:


Speaker Spotlight


At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.

Tags:


Speaker Spotlight


At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.

Tags:


Speaker Spotlight


At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.

Tags:


To Bring the Human Element Back to Call Centers, It’s All About the Data


Houston Methodist improves agent coaching with Calabrio ONE.

January 18, 2019


Major Insurance Customer Provides Better Service and Stays Competitive


Calabrio Analytics provides insights into customer sentiment after a major policy change.

January 17, 2019


New York Community Bancorp Chooses Calabrio Over Aspect


New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

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January 2, 2019


AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE


AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

November 30, 2018


AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months


Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.


Forrester Research: The ROI of Calabrio ONE


Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

November 27, 2018


City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM


The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

City of Vancouver Logo

May 29, 2018


Polaris Improves Customer Experience with Calabrio ONE


Powersports Vehicle Manufacturer improves multichannel customer service.

Polaris Logo

April 22, 2018


Republic Services Increases Sales and Revenue with Calabrio ONE


Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

Republic Services Logo

April 21, 2018


Virteva Gains Deep Business Insights with Calabrio ONE


IT managed service provider streamlines contact center operations and improves quality.

Virteva Logo

April 20, 2018


Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce


IT Services Company streamlines multiple contact centers with Calabrio ONE.

Getronics Logo


Cygnific Automates Reporting with Calabrio Advanced Reporting


Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

Cygnific Logo

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Clothing Retailer Manages Escalations with Calabrio Analytics


Retailer develops contact center agent training with the help of Calabrio Analytics.

April 20, 2017


Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics


Coffee Company tracks coupon effectiveness with Calabrio Analytics.


Consumer Products Company Improves Customer Experience with Calabrio ONE


Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.


Credit Union Streamlines Contact Center with Calabrio ONE


Midwestern Credit Union gains contact center efficiency with Calabrio ONE.


Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management


Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.


Medical Center Monitors HIPAA Compliance with Calabrio Analytics


Hospital avoids compliance fines with Calabrio Analytics


Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics


Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

Image of Contact Lense


Page 1 of 1
  • Topics

Paychex gets organizational-level insights from Calabrio

Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO

Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.

Radial Builds Industry-Leading Analytics Program with Calabrio ONE

Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Contact Center Quality Assurance: From Negative Stigma to Team Success

Grand Canyon University achieves collaborative QA with Calabrio.

Speaker Spotlight

At C3, César Martínez shared his best practices for WFO change management.

Speaker Spotlight

At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

Speaker Spotlight

At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.

Speaker Spotlight

At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.

Speaker Spotlight

At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.

Speaker Spotlight

At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.

Speaker Spotlight

At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.

Speaker Spotlight

At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.

To Bring the Human Element Back to Call Centers, It’s All About the Data

Houston Methodist improves agent coaching with Calabrio ONE.

Major Insurance Customer Provides Better Service and Stays Competitive

Calabrio Analytics provides insights into customer sentiment after a major policy change.

New York Community Bancorp Chooses Calabrio Over Aspect

New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE

AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months

Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.

Forrester Research: The ROI of Calabrio ONE

Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM

The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

Polaris Improves Customer Experience with Calabrio ONE

Powersports Vehicle Manufacturer improves multichannel customer service.

Republic Services Increases Sales and Revenue with Calabrio ONE

Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

Virteva Gains Deep Business Insights with Calabrio ONE

IT managed service provider streamlines contact center operations and improves quality.

Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce

IT Services Company streamlines multiple contact centers with Calabrio ONE.

Cygnific Automates Reporting with Calabrio Advanced Reporting

Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

Clothing Retailer Manages Escalations with Calabrio Analytics

Retailer develops contact center agent training with the help of Calabrio Analytics.

Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics

Coffee Company tracks coupon effectiveness with Calabrio Analytics.

Consumer Products Company Improves Customer Experience with Calabrio ONE

Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.

Credit Union Streamlines Contact Center with Calabrio ONE

Midwestern Credit Union gains contact center efficiency with Calabrio ONE.

Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management

Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.

Medical Center Monitors HIPAA Compliance with Calabrio Analytics

Hospital avoids compliance fines with Calabrio Analytics

Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics

Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

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