Customer Success Stories - Calabrio

Our Customers Rely on Calabrio

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

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TrialCard Prescribes Cloud-Based WFM for Contact Center Success
Case Studies & Testimonials
TrialCard Prescribes Cloud-Based WFM for Contact Center Success

Leading Home Loan and Mortgage Broker Achieves Cloud Contact Center Transformation Using Calabrio ONE
Case Studies & Testimonials
Leading Home Loan and Mortgage Broker Achieves Cloud Contact Center Transformation Using Calabrio ONE

AAA Northeast Shrinks Highway Call Average Handle Time by 53 Seconds
Case Studies & Testimonials
AAA Northeast Shrinks Highway Call Average Handle Time by 53 Seconds

GreenPath Grows Target-Audience Call Volumes by 150%
Case Studies & Testimonials
GreenPath Grows Target-Audience Call Volumes by 150%

Delta Dental of Minnesota Improves First Contact Resolution by 20%
Case Studies & Testimonials
Delta Dental of Minnesota Improves First Contact Resolution by 20%

Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring
Case Studies & Testimonials
Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring

GE Appliances Modernizes its Contact Center with Calabrio WFM and Amazon Connect
Case Studies & Testimonials
GE Appliances Modernizes its Contact Center with Calabrio WFM and Amazon Connect

Cloud Solution Enables Greater Western Water to Pivot During COVID-19 Pandemic
Case Studies & Testimonials
Cloud Solution Enables Greater Western Water to Pivot During COVID-19 Pandemic

Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents
Case Studies & Testimonials
Patagonia Uses Calabrio to Support the Scheduling Needs of Their Remote Agents

DISH Network provides scheduling flexibility for their remote agents
Case Studies & Testimonials
DISH Network provides scheduling flexibility for their remote agents

National Express Saves Over Five Hours Per Week on Scheduling
Case Studies & Testimonials
National Express Saves Over Five Hours Per Week on Scheduling

Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic
Case Studies & Testimonials
Webhelp Deploys Brand New Contact Centre Amid COVID-19 Pandemic

National Debt Relief increases productivity while maintaining customer service levels
Case Studies & Testimonials
National Debt Relief increases productivity while maintaining customer service levels

Delta Air Lines Migrates WFM to the Microsoft Azure Cloud
Case Studies & Testimonials
Delta Air Lines Migrates WFM to the Microsoft Azure Cloud

Teleperformance China Streamlines Outsourcing Projects and Customer Service
Case Studies & Testimonials
Teleperformance China Streamlines Outsourcing Projects and Customer Service

Calabrio Analytics Gives Idaho Central Credit Union Real-Time, Actionable Insights
Case Studies & Testimonials
Calabrio Analytics Gives Idaho Central Credit Union Real-Time, Actionable Insights

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes
Case Studies & Testimonials
Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Bluegrass Cellular Uses Analytics to Foster Genuine Customer Interactions
Case Studies & Testimonials
Bluegrass Cellular Uses Analytics to Foster Genuine Customer Interactions

Calabrio Analytics Provides Customer Insights for Superior Propane
Case Studies & Testimonials
Calabrio Analytics Provides Customer Insights for Superior Propane

Rentalcars.com Embraces WFM to Support Global, Seasonal Contact Center Needs
Case Studies & Testimonials
Rentalcars.com Embraces WFM to Support Global, Seasonal Contact Center Needs

Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
Case Studies & Testimonials
Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE

Paychex Immediately Improves Contact Center Efficiencies Across the Board
Case Studies & Testimonials
Paychex Immediately Improves Contact Center Efficiencies Across the Board

Real-Time, Cloud WFM Enables Fast Growth at Support Services Group
Case Studies & Testimonials
Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

Assurity Moves to the Cloud to Accommodate a Growing Contact Center
Case Studies & Testimonials
Assurity Moves to the Cloud to Accommodate a Growing Contact Center

CentraCare Centralizes Contact Center and Sees Consistent Service Levels
Case Studies & Testimonials
CentraCare Centralizes Contact Center and Sees Consistent Service Levels

Fexco Improves Outsourced Contact Center Services with Automated WFM
Case Studies & Testimonials
Fexco Improves Outsourced Contact Center Services with Automated WFM

Boston Children’s Hospital Delivers World-Class Customer Experiences with Calabrio
Case Studies & Testimonials
Boston Children’s Hospital Delivers World-Class Customer Experiences with Calabrio

Grand Canyon Education Boosts Collaboration and Transparency with Quality Assurance Program
Case Studies & Testimonials
Grand Canyon Education Boosts Collaboration and Transparency with Quality Assurance Program

Zen Internet Grows Contact Center Efficiencies with Modern, Automated WFM
Case Studies & Testimonials
Zen Internet Grows Contact Center Efficiencies with Modern, Automated WFM

Shopify Expands Operations to Schedule a Global, Remote Workforce
Case Studies & Testimonials
Shopify Expands Operations to Schedule a Global, Remote Workforce

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE

Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE

Telia Uses Automated WFM to Transform Its Entire Customer Experience
Case Studies & Testimonials
Telia Uses Automated WFM to Transform Its Entire Customer Experience

Calabrio Advanced Reporting Saves Cygnific 30 Days of Productivity
Case Studies & Testimonials
Calabrio Advanced Reporting Saves Cygnific 30 Days of Productivity

Calabrio Enables City of Vancouver to Schedule the Right Resources at the Right Time
Case Studies & Testimonials
Calabrio Enables City of Vancouver to Schedule the Right Resources at the Right Time

E.ON increases availability with flexible scheduling
Case Studies & Testimonials
E.ON increases availability with flexible scheduling

Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM
Case Studies & Testimonials
Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM

Axa Seguros Mexico Sees ROI in Just 3-6 Months with Calabrio
Case Studies & Testimonials
Axa Seguros Mexico Sees ROI in Just 3-6 Months with Calabrio

CEGA Group Taps Automated WFM for Smarter Contact Center Scheduling
Case Studies & Testimonials
CEGA Group Taps Automated WFM for Smarter Contact Center Scheduling

Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care
Case Studies & Testimonials
Houston Methodist Hospital Uses WFM to Meet Aggressive Goals for Patient/Agent Care

Desert Schools Federal Credit Union Smooths Contact Center Operations with Calabrio ONE
Case Studies & Testimonials
Desert Schools Federal Credit Union Smooths Contact Center Operations with Calabrio ONE

OTTO Streamlines Processes and Engages Employees with WFM Debut
Case Studies & Testimonials
OTTO Streamlines Processes and Engages Employees with WFM Debut

Republic Services Increases Sales and Revenue with Calabrio ONE
Case Studies & Testimonials
Republic Services Increases Sales and Revenue with Calabrio ONE

Equiniti Achieves Optimal Scheduling and Accurate Forecasting
Case Studies & Testimonials
Equiniti Achieves Optimal Scheduling and Accurate Forecasting

Polaris Measures Multi-Channel Interactions
Case Studies & Testimonials
Polaris Measures Multi-Channel Interactions

Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
Case Studies & Testimonials
Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh

Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics
Case Studies & Testimonials
Credit Union of Colorado Migrates to the Cloud and Adds Calabrio Analytics

Broad River Retail Elevates Service Levels by 20% with Teleopti WFM
Case Studies & Testimonials
Broad River Retail Elevates Service Levels by 20% with Teleopti WFM

Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce
Case Studies & Testimonials
Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce

Flight Centre Reduces Hold Times with Calabrio
Case Studies & Testimonials
Flight Centre Reduces Hold Times with Calabrio

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