Our Customers Rely on Calabrio
Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes
Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.
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Is your company ready for the latest trends and innovations to make sure you are bettering your customer experience at your full potential?
April 14, 2021
Register today for The 2021 Virtual Summit for Workforce Management and look forward to three weeks of WFM sessions, networking, and fun!
March 20, 2021
Leading vendors will help you identify, adapt and overcome the challenges involved in specifying communication, collaboration and customer experience technologies.
January 26, 2021
January 2, 2020
December 18, 2019
December 15, 2019
December 14, 2019
December 12, 2019
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December 8, 2019
Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.
April 18, 2019
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