Customer Success Stories | Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

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Case Studies & Testimonials

Leading Wireless Carrier Tames Fast Growth via Accurate Contact Center Forecasting and Highly Engaged Employees

Consumer Cellular sees higher customer satisfaction ratings with Calabrio ONE platform rollout.

Case Studies & Testimonials

Why Calabrio Video

Find out why customers choose Calabrio for their contact center solutions.  

Case Studies & Testimonials

Workforce Management Testimonial Video

Proven impacts of Calabrio Workforce Management—straight from our customers.

Case Studies & Testimonials

Calabrio Analytics Testimonial Video

Proven impacts of Calabrio Analytics—straight from our customers.

Case Studies & Testimonials

Quality Management Testimonial Video

Proven impacts of Calabrio Quality Management — straight from our customers.

Case Studies & Testimonials

Call Recording Testimonial Video

Proven impacts of Calabrio Call Recording—straight from our customers.

Case Studies & Testimonials

Clothing Retailer Manages Escalations with Calabrio Analytics

Retailer develops contact center agent training with the help of Calabrio Analytics.

Case Studies & Testimonials

Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics

Coffee Company tracks coupon effectiveness with Calabrio Analytics.

Case Studies & Testimonials

Consumer Products Company Improves Customer Experience with Calabrio ONE

Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.

Case Studies & Testimonials

Credit Union Streamlines Contact Center with Calabrio ONE

Midwestern Credit Union gains contact center efficiency with Calabrio ONE.

Case Studies & Testimonials

Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management

Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.

Case Studies & Testimonials

Medical Center Monitors HIPAA Compliance with Calabrio Analytics

Hospital avoids compliance fines with Calabrio Analytics

Case Studies & Testimonials

Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics

Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

Case Studies & Testimonials

Virteva Gains Deep Business Insights with Calabrio ONE

IT managed service provider streamlines contact center operations and improves quality.

Case Studies & Testimonials

Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce

IT Services Company streamlines multiple contact centers with Calabrio ONE.

Case Studies & Testimonials

Republic Services Increases Sales and Revenue with Calabrio ONE

Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

Case Studies & Testimonials

Cygnific Automates Reporting with Calabrio Advanced Reporting

Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.

Case Studies & Testimonials

Polaris Improves Customer Experience with Calabrio ONE

Powersports Vehicle Manufacturer improves multichannel customer service.

Case Studies & Testimonials

City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM

The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

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