Case Studies & Testimonials
Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
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Paychex gets organizational-level insights from Calabrio
Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.
February 11, 2019
Speaker Spotlight
At C3, César Martínez shared his best practices for WFO change management.
Tags: speaker spotlight
January 21, 2019
Speaker Spotlight
At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.
Tags: speaker spotlight
Speaker Spotlight
At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.
Tags: speaker spotlight
Speaker Spotlight
At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.
Tags: speaker spotlight
Speaker Spotlight
At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.
Tags: speaker spotlight
Speaker Spotlight
At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.
Tags: speaker spotlight
Speaker Spotlight
At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.
Tags: speaker spotlight
Speaker Spotlight
At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.
Tags: speaker spotlight
To Bring the Human Element Back to Call Centers, It’s All About the Data
Houston Methodist improves agent coaching with Calabrio ONE.
January 18, 2019
Contact Center Quality Assurance: From Negative Stigma to Team Success
Grand Canyon University achieves collaborative QA with Calabrio.
Major Insurance Customer Provides Better Service and Stays Competitive
Calabrio Analytics provides insights into customer sentiment after a major policy change.
January 17, 2019
CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
January 4, 2019
New York Community Bancorp Chooses Calabrio Over Aspect
New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.
Tags: abt
January 2, 2019
AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
November 30, 2018
AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.
Forrester Research: The ROI of Calabrio ONE
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
November 27, 2018
Radial Builds Industry-Leading Analytics Program with Calabrio ONE
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
November 19, 2018
City of Vancouver 3-1-1 Achieves 0% Turnover for 16 Months with Calabrio WFM
The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.
May 29, 2018
Polaris Improves Customer Experience with Calabrio ONE
Powersports Vehicle Manufacturer improves multichannel customer service.
April 22, 2018
Republic Services Increases Sales and Revenue with Calabrio ONE
Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.
April 21, 2018
Virteva Gains Deep Business Insights with Calabrio ONE
IT managed service provider streamlines contact center operations and improves quality.
April 20, 2018
Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce
IT Services Company streamlines multiple contact centers with Calabrio ONE.
Cygnific Automates Reporting with Calabrio Advanced Reporting
Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.
Tags: car
Clothing Retailer Manages Escalations with Calabrio Analytics
Retailer develops contact center agent training with the help of Calabrio Analytics.
April 20, 2017
Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics
Coffee Company tracks coupon effectiveness with Calabrio Analytics.
Consumer Products Company Improves Customer Experience with Calabrio ONE
Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.
Credit Union Streamlines Contact Center with Calabrio ONE
Midwestern Credit Union gains contact center efficiency with Calabrio ONE.
Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management
Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.
Medical Center Monitors HIPAA Compliance with Calabrio Analytics
Hospital avoids compliance fines with Calabrio Analytics
Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics
Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.
Page 1 of 1
Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.
At C3, César Martínez shared his best practices for WFO change management.
At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.
At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.
At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.
At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.
At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.
At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.
At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.
Houston Methodist improves agent coaching with Calabrio ONE.
Grand Canyon University achieves collaborative QA with Calabrio.
Calabrio Analytics provides insights into customer sentiment after a major policy change.
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.
Powersports Vehicle Manufacturer improves multichannel customer service.
Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.
IT managed service provider streamlines contact center operations and improves quality.
IT Services Company streamlines multiple contact centers with Calabrio ONE.
Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.
Retailer develops contact center agent training with the help of Calabrio Analytics.
Coffee Company tracks coupon effectiveness with Calabrio Analytics.
Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.
Midwestern Credit Union gains contact center efficiency with Calabrio ONE.
Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.
Hospital avoids compliance fines with Calabrio Analytics
Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.
