Case Studies & Testimonials
Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
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Assurity Raises the Bar for Customer Service while Seamlessly Managing a Fourfold Increase in Contact Center Size
Assurity Life Insurance Company raises the bar for customer service with Calabrio ONE
July 15, 2019
Boston Children’s Hospital uses Calabrio to create world-class customer experiences.
Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the right time.
June 3, 2019
Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.
April 18, 2019
Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.
February 22, 2019
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
Grand Canyon University achieves collaborative QA with Calabrio.
February 21, 2019
Houston Methodist improves agent coaching with Calabrio ONE.
January 18, 2019
Calabrio Analytics provides insights into customer sentiment after a major policy change.
January 17, 2019
New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.
January 2, 2019
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
November 30, 2018
Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
November 27, 2018
The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.
May 29, 2018
Powersports Vehicle Manufacturer improves multichannel customer service.
April 22, 2018
Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.
April 21, 2018
IT managed service provider streamlines contact center operations and improves quality.
April 20, 2018
IT Services Company streamlines multiple contact centers with Calabrio ONE.
Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.
Retailer develops contact center agent training with the help of Calabrio Analytics.
April 20, 2017
Coffee Company tracks coupon effectiveness with Calabrio Analytics.
Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.
Midwestern Credit Union gains contact center efficiency with Calabrio ONE.
Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.
Hospital avoids compliance fines with Calabrio Analytics
Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.
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