Case Studies & Testimonials

See how the Credit Union of Colorado uses Calabrio solutions to maximize agent and customer satisfaction levels.

Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call center operations. Read the full case study here.

Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio

Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover

Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.

Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Grand Canyon University achieves collaborative QA with Calabrio.

At C3, César Martínez shared his best practices for WFO change management.

At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.

At C3, Art Gomez shares how he used Calabrio WFM to manage rapid growth and rising call volumes.

At C3, Alex Wozniak shared why Intraday Management is so important to the success of your contact center.

At C3, Raymon Bickell shared how his company takes a proactive approach to staffing.

At C3, Rob Morrissey shared how his company is using AI to manager customer interactions.

At C3, Tyler Dibble shared how his organization is using Calabrio WFM to manage efficiency and improve the customer experience beyond the call center.

Houston Methodist improves agent coaching with Calabrio ONE.

Calabrio Analytics provides insights into customer sentiment after a major policy change.

Smile Brand has experienced reduced costs, improved contact center efficiency and improved employee satisfaction since deploying Calabrio ONE.

Vitas Healthcare has experienced increased insights into customer behavior since deploying Calabrio software. Read how here.

California Department of Healthcare Services saw an ROI in 3-6 months after deploying Calabrio ONE.

A large enterprise hospitality company chose Calabrio ONE to analyze their contact center data and gain business insights.

Read the case study to learn how a large enterprise hospitality company uses dynamic scheduling and evaluation calibration to engage their workforce.

A medium enterprise hospitality company replaced their previous WFO solution with Calabrio ONE due to its seamless integration with Cisco. Read the case study here.

Flight Centre saw a return on investment (ROI) in 6-9 months after deploying Calabrio software.

Read how a fortune 500 company increased customer satisfaction rates by more than 35% since deploying Calabrio ONE.

A large enterprise telecommunications and cable service company uses Calabrio ONE to enhance their employee engagement and customer experience strategies.

Shaw Communications increased customer satisfaction by 15% after deploying Calabrio software.

A fortune 500 company saw a 6-9 month return on investment (ROI) after deploying Calabrio software.

Large enterprise retailer chose Calabrio for its scalability and ease of use. Read the case study here.

A large retail enterprise company wanted Calabrio’s new features and functionality across all of their contact centers. Read the full case study here.

Desert Schools Federal Credit Union replaced their NICE and Aspect systems with Calabrio ONE and reduced agent turnover. Read the full case study here.

New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.

A Middle Eastern bank chose Calabrio ONE and gained a technology refresh coupled with modern architecture.

A European bank replaced their NICE system with Calabrio ONE to reduce their total cost of ownership.

Read this case study to learn how Broadway Bank experienced increased employee engagement after deploying Calabrio ONE.

See how Erie Insurance achieved less than a 5% turnover rate since deploying Calabrio ONE.

Read how Americo Financial Life and Annuity increased their customer satisfaction rates by up to 20% since deploying Calabrio.

Learn how a medium enterprise insurance company increased the productivity of their contact center by 10-30% after deploying Calabrio software.

This case study of a medium enterprise insurance company is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.

Download the tipsheet to learn 4 ways to improve the customer experience within your insurance company.

AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.

Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

The City of Vancouver reduced agent turnover and accommodated outstanding growth with Calabrio Workforce Management.

Powersports Vehicle Manufacturer improves multichannel customer service.

Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

IT managed service provider streamlines contact center operations and improves quality.

IT Services Company streamlines multiple contact centers with Calabrio ONE.

Cygnific saves 30 man-hours per week with Calabrio’s advanced contact center reporting tool.