Customer Success Stories - Calabrio

Our Customers Rely on Calabrio

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

Thomson Reuters Reduces Average Call Time By Nearly 2 Minutes

Contact center leaders wanted to understand how the introduction of remote agent onboarding and training, due to COVID-19, was affecting their business.
Using Calabrio Analytics, they identified calls with long and multiple hold times, then worked to identify the reasons behind the call holds, with the goal of eliminating them.

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ICMI CONTACT CENTER EXPO


ICMI Contact Center Expo is a multi-day event in Dallas, TX with live keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, expo hall, and more ways to connect with the contact center community.

July 9, 2021


CCW DIGITAL AUSTRALIA


Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience

May 25, 2021


UTAH GOVERNMENT CONFERENCE


The Virtual Digital Government Summit offers a unique opportunity to explore a variety of technology topics and possibilities.

May 20, 2021









UC Summit


Leading vendors will help you identify, adapt and overcome the challenges involved in specifying communication, collaboration and customer experience technologies.

January 26, 2021






Public Sector


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September 16, 2020



BPO


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July 16, 2020











Calabrio One Overview


Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.

Calabrio One Overview

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April 18, 2019


Healthcare


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April 17, 2019









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