Integrate key data streams. Pull together data streams from across the business. Connect systems from multiple vendors. Create a central view of all contact center locations. Gain complete visibility into your omnichannel customer interactions. Create a central source of truth for business information.
Automate data collection. Eliminate labor-intensive and error-prone manual data collection. Leverage pre-built data adapters to automate data capture and faster integration of new data sources.
Make reporting accessible to all. This is self-service reporting that anyone can use—from the frontline of the contact center to the boardroom. No need for a data science degree. Leverage intuitive reporting tools to automatically deliver key metrics and intelligence. Use drag-and-drop functionality to create ad hoc reports. Explore your data using everyday business terms.
Dive into your data—and easily visualize insights. Get immediate value with easy-to-learn reporting tools, dashboards and scorecards. Go deeper with intuitive ad hoc reporting. Create rich visualizations and convert complex data into insights anyone can understand.
Collaborate, gain buy-in and drive action. Easily share and collaborate on intuitive reports, graphs and charts with key stakeholders across the business. Make your opportunities clear—and gain buy-in to go after them.
Utilize real-time information. Employ in-the-moment data insights to hit the ground running, boost employee engagement, and make on-the-fly decisions that immediately improve contact center performance.
See the entire range of robust reporting capabilities Calabrio puts at your fingertips.