Contact Center Reporting | Calabrio ONE

Calabrio Advanced Reporting

Business Intelligence for the Contact Center

Calabrio Advanced Reporting

Business Intelligence for the Contact Center

Advanced Reporting for the Modern,
Multichannel Contact Center

Whether your data lives in silos due to structural issues or simply because your organization’s growth has resulted in multiple, incompatible systems, Advanced Reporting allows you to break down data silos and end the headaches of patching together vendor-, vertical-, or data type-specific reporting products.

Fully aggregate and integrate your data so that it’s easy to understand the contact center insights buried throughout your organization. Create a powerful and accurate contact center reporting and analytics platform – and deliver value across your business with advanced business intelligence tools from Calabrio’s Vancouver-based center of excellence for customer and
employee engagement.

eliminate data silos

Eliminate Data Silos with a Truly Comprehensive Reporting Solution

Collect and blend all of your customer interaction data. Pull together disparate contact center data streams—any format and any source, including automatic call distribution (ACD), interactive voice recognition (IVR), quality monitoring, workforce management, CRM, human resources, homegrown software applications, and more. Integrate structured and unstructured data.


Integrate key data streams. Pull together data streams from across the business. Connect systems from multiple vendors. Create a central view of all contact center locations. Gain complete visibility into your omnichannel customer interactions. Create a central source of truth for business information.


Automate data collection. Eliminate labor-intensive and error-prone manual data collection. Leverage pre-built data adapters to automate data capture and faster integration of new data sources.

better reports in less time

Self-Service Reporting:
Better Reports in Less Time

Take control of a central reporting command center.  Access, create, publish, schedule, share and manage reports, dashboards and scorecards. Do it all from a simple, web-based command center featuring an easy-to-use report builder. Spend less time creating reports. Spend more time using them to drive improvements.


Make reporting accessible to all. This is self-service reporting that anyone can use—from the frontline of the contact center to the boardroom. No need for a data science degree. Leverage intuitive reporting tools to automatically deliver key metrics and intelligence. Use drag-and-drop functionality to create ad hoc reports. Explore your data using everyday business terms.

better reports in less time
data drive productivity

Let Your Data Drive Productivity

Use better data to make better decisions. Eliminate error-prone manual reporting. Improve data integrity and create a single source of truth. Use more accurate data to drive increased efficiencies and better decision-making across the business.


Dive into your data—and easily visualize insights. Get immediate value with easy-to-learn reporting tools, dashboards and scorecards. Go deeper with intuitive ad hoc reporting. Create rich visualizations and convert complex data into insights anyone can understand.


Collaborate, gain buy-in and drive action. Easily share and collaborate on intuitive reports, graphs and charts with key stakeholders across the business. Make your opportunities clear—and gain buy-in to go after them.


Utilize real-time information.  Employ in-the-moment data insights to hit the ground running, boost employee engagement, and make on-the-fly decisions that immediately improve contact center performance.

Calabrio Advanced Reporting Overview

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See the entire range of robust reporting capabilities Calabrio puts at your fingertips.

White Paper

As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management.

Want to learn more about contact center reporting, the difference between reporting and analytics, and Top 10 KPIs your contact center should be tracking?

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