Remote Workforce Optimization Solutions
Remote WFM Solutions: Drive Peak Productivity and Deliver Standout CX, From Anywhere
Maximize the efficiency of your virtual or hybrid contact center and deliver exceptional customer experiences with leading remote workforce optimization tools—backed by AI and built for people in the new world of work.


Trusted by global brands
Remote Contact Center WFM
Manage, Engage, and Empower Your Virtual Contact Center Agents
Effectively manage and optimize your distributed workforce with Calabrio’s remote workforce management solutions. The Calabrio ONE platform offers comprehensive solutions for monitoring, evaluating, and empowering your remote team to maintain quality, productivity, and engagement, no matter where they’re located.
Ensure consistent quality and compliance with remote evaluations and productivity monitoring tools. Automatically evaluate 100% of interactions with Auto QM, and drill down to provide targeted feedback and pinpoint high-impact training opportunities to support continuous improvement across your team.
No matter where the agent sits, ensure you’re capturing the full picture of your customer sentiment and brand interactions. Capture interactions across all channels—voice, email, chat, social media, and more—to gain a 360-degree view of the customer experience and agent performance.
Gain valuable insights into remote agent activity and application usage with Calabrio’s desktop analytics. Isolate technology-based bottlenecks, streamline workflows, and optimize processes to enhance efficiency and elevate the agent experience in your remote or hybrid environment.
Harness the power of AI-driven speech and text analytics to understand both customer interactions and agent performance. Uncover deep voice-of-customer insights, track trends, and automate quality management to transform your contact center into a growth engine.
Optimize scheduling for your remote workforce with flexible, self-service tools for agents and smart automation for managers. Empower agents to manage their own schedules while ensuring adequate coverage and maintaining service levels.
Engage agents, reduce costly attrition, and elevate customer experiences with a complete performance management solution. Support more effective coaching as you empower agents with everything they need to solve challenges, track goals, and manage their own success. The integrated My Calabrio portal surrounds the agent with love, delivering seamless access to feedback, scheduling, gamification features, and personalized insights in one convenient place.
Calabrio ONE
The Complete WFO Suite for Remote and Hybrid Teams
Only the Calabrio ONE workforce optimization suite brings together WFM, quality management, agent engagement, and AI-fueled business intelligence into a comprehensive, true-cloud remote workforce optimization solution that can adapt and scale to meet the needs of today’s virtual contact centers.
Elevate Agent and Customer Experiences
When it comes to customer expectations, your agents’ location is irrelevant. Consumers want seamless, hyper-personalized experiences across all channels, wherever, and whenever. Calabrio ONE delivers a robust set of remote workforce management and optimization call to solutions to help your team deliver.
- Leading Workforce Management Solutions
- Powerful, AI-Driven Interaction Analytics
- Modern, Automated Quality Management
- Unified Performance Management
- Sophisticated Chatbot Analytics Platform

Customer Stories
A trusted ally to leading brands that engage and empower remote and hybrid teams
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries transition to remote and hybrid models—sometimes virtually overnight—and get the most out of their talented teams.
Calabrio ONE WEM Features
Workforce Empowerment That’s Focused on You
When we say comprehensive, we mean it. Calabrio is constantly upgrading existing functionality and innovating new features to meet the workforce management needs of our customers.
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are used by millions of agents and counting because we help them unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.
Conversation Intelligence Solutions
Equip Remote Employees to Deliver Customer-Centric Experiences
Let your employees act based on the full voice of your customer—heard across all channels—and deliver truly transformative experiences with the help of AI-powered customer intelligence.
Customer Reviews
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.

