Calabrio has worked with our platform and deployment partners to create options to rapidly launch a cloud contact center in a matter of days. Check out the options below to learn how you can launch your own virtual contact center quickly—or contact our team to discuss which rapid launch option is right for you.

We have partnered with Twilio and Avtex to reinvent the way you collect and analyze data flowing through your contact center. The insights gained from this integration can help you effectively engage with your work-from-home contact center employees. Together, Twilio Flex Boost, and Calabrio ONE expand your customer support to address evolving technical, operational and financial events.

Simply flip the switch on this combination offer for a complete contact center and workforce optimization solution born in the cloud and packaged specifically to tackle work-from-home challenges.

Calabrio, Amazon and VoiceFoundry can help ensure you are prepared to meet new work from home challenges. Calabrio’s seamless integration with Amazon Connect, the cloud-based contact center service from Amazon Web Services, makes it easy for VoiceFoundry to quickly deploy the required contact center services for your remote workers.

You can purchase Amazon Connect and Calabrio ONE via AWS Marketplace – with a fast deployment and configuration provided by VoiceFoundry.

Calabrio’s Innovation Center finds powerful new ways to put your Calabrio One investment to work for you—and the Calabrio team has been working quickly to develop solutions to challenges our customers are facing with the rapid shift to remote.

For a limited time, Virtual Meeting Insights and Bulk Schedule Editor are offered for free to current customers. Visit the Calabrio Marketplace to enable and to see all the recommended apps for organizations responding to challenges related to COVID-19.

Understanding customer interactions across all channels, including virtual meetings, is vital to connecting the complete customer journey. Virtual Meeting Insights makes it easy to import your web and video meeting recordings from Zoom and combine them with the full power of the Calabrio ONE customer experience intelligence suite.

Fully integrated with Calabrio ONE

• Connect virtual meeting recordings from Zoom with customer accounts to understand the full customer journey
• AI- and ML-powered analytics, reporting, and customizable dashboards provide actionable insights into every meeting
• Automate the process to find, review and evaluate the most relevant virtual meetings

Enterprise schedule administration just got easier with Bulk Schedule Editor from the Calabrio Innovation Center.

FULLY INTEGRATED WITH CALABRIO WORKFORCE MANAGEMENT

• Save time when updating schedules for multiple agents, teams or skill mappings in Calabrio Workforce Management (WFM).
• With just a few clicks schedulers can make bulk edits and updates to In-Service Queues/Skill Groups, Overtime Service Queues/Skill Groups and Exceptions.
• Ensure accuracy and review and confirm changes before schedules are impacted.